Mental Health Nurse Care Coordinator (Telephonic)

Quick Facts

• Role: Mental Health Nurse Care Coordinator (Telephonic)
• Work setting: Primary care (telephone-based triage and follow-up support)
• Target conditions: Depression, PTSD, and anxiety disorders (adult beneficiaries)

Description

Provide independent telephone and clinical triaging in a primary care setting to support providers treating patients with mental health conditions. Facilitate multidisciplinary continuity of care, monitor symptom severity using structured telephonic interviews and validated tools, and deliver patient and small-group education. Maintain required program and caseload data reports and ensure abnormal findings and symptom changes are escalated for follow-up.

Responsibilities

• Perform independent, comprehensive telephone and clinical triaging in primary care.
• Support continuity of care for depression, PTSD, and anxiety disorders through a multidisciplinary approach.
• Conduct structured telephonic interviews and use validated tools to monitor patient progress and symptom severity.
• Provide individual and small group training for patients and staff to improve referrals and understanding of the role.
• Compile and maintain detailed and aggregate program and caseload data reports.
• Recognize and report abnormal test results, symptom changes, and the need for follow-up.

Requirements

• Active, full, unrestricted professional nursing license/registration in a U.S. state/D.C./Puerto Rico/territory and completion of NCLEX.
• Nursing degree from an accredited program (or foreign nursing degree with required certification and/or credential evaluation).
• At least one year of professional nursing experience in an ambulatory or inpatient setting (equivalent to GS-9), including mental health care management, comprehensive nursing assessments, and education for patients/families or medical staff.
• U.S. citizenship.
• Personnel Security Investigation and periodic re-verification requirements.
• Ability to obtain and maintain current BLS certification.
• Consent to seasonal influenza vaccination or provide a recognized exemption.
• Consent to pre-employment screening and random drug testing (urinalysis).
• Pre-placement medical examination and immunization compliance (Hepatitis B for direct patient contact).
• Ability to fulfill professional credential requirements and complete annual physical examinations.
• Ability to lift up to 44 pounds and meet Selective Service certification requirements (if applicable).