Support Engineer (Configuration)

Quick Facts

• Role: Support Engineer (Configuration)

• Focus: Post-implementation and sustainment support for Oracle Health products

• Work style: Onsite 3 days/week (Kansas City, MO; Nashville, TN; Orlando, FL)

• Clearance: Ability to obtain required government security clearance

Description

Provide customer support and configuration delivery for approved change requests within the product domain. You will gather requirements, document/configure changes, and test and validate outcomes while communicating progress through resolution. Troubleshoot routine configuration and technical issues, escalate complex matters, and maintain accurate documentation and knowledge articles.

Responsibilities

• Serve as a primary customer contact via phone or electronic channels

• Gather requirements, configure, test, and validate approved customer change requests

• Troubleshoot routine configuration/technical issues; escalate complex issues

• Support design additions/modifications and coordinate resolution with internal teams

• Maintain service request, change request, and product documentation

• Use and contribute to troubleshooting guides and Knowledge Base articles

• Investigate issues by analyzing front-end applications, shadowing users, and testing workflows

• Perform back-end troubleshooting: capture logs, query database tables, update fields, and cycle servers

• Monitor service performance metrics and complete work within established timelines

• Use automation and AI-assisted tools to investigate common issues and improve efficiency

• Participate in after-hours/on-call rotations for critical issue support

Benefits

• Medical, dental, and vision insurance

• Short-term and long-term disability

• Life insurance and AD&D (including supplemental life)

• Health care and dependent care Flexible Spending Accounts

• Pre-tax commuter and parking benefits

• 401(k) savings and investment plan with company match

• Paid time off (including 11 paid holidays) and paid sick leave

• Paid parental leave and adoption assistance

• Employee Stock Purchase Plan

• Financial planning and group legal; voluntary benefits (e.g., auto/home/pet insurance)

Compensation

US hiring range: $21.30–$45.05 per hour or $44,300–$93,700 per annum (location-dependent); equity may be available.