Security Engineering & Automation Intern

Quick Facts

• Role: Security Engineering & Automation Intern (Field Security)

• Focus: Security & privacy incident support, automation enablement, and security workflow coordination

• Eligibility: Final-year Master’s student; graduating December 2027 or later

Description

Work with the Security team to represent SSO in security incidents and related tasks, support penetration test workflows, and help coordinate security-related processes and escalations. You will facilitate the triage workflow for security incidents/tasks by collaborating with multiple security and cross-functional teams while learning the ServiceNow platform.

Responsibilities

• Support security & privacy incident communications, tasks, issues, and calls related to SSO

• Conduct customer outreach communication for security and escalations

• Assist penetration test initialization, follow-ups, and escalations

• Coordinate and support security-related PRBs

• Participate in End of Life and Patching Program activities

• Help facilitate security incident/task triage workflows across teams

• Process Acceptable Use Policy violations

• Provide Clone Library support

• Support training, enablement, and assistance to Tech Support and SAM teams

Requirements

• Master’s student in Computer Science or a related field, graduating December 2027 or later

• Experience leveraging or critically thinking about integrating AI into work processes or decision-making (including using AI tools and analyzing AI-driven insights)

• General understanding of Cloud Service Providers

• Excellent presentation and communication skills

• General understanding of ITIL and ITSM

• Desired: general understanding of Cloud Operations

• Desired: incident handling and remediation experience

• General knowledge of internet security protocols and technologies

• General knowledge of threat analysis and enterprise cyber defense techniques

• Understanding of Security Operations

• Ability to articulate complex issues to peers, executives, and customers

• Strong interpersonal skills and collaboration

• Self-motivated; able to work effectively with limited supervision

• Desired certifications: CISSP, CISM, CSSP, CEH or equivalent

Benefits

• Pay: $58.96/hr base pay guideline, plus equity (when applicable), variable/incentive compensation, and benefits

• Health plans including flexible spending accounts

• 401(k) with company match

• ESPP

• Matching donations

• Flexible time away plan and family leave programs