Registered Nurse Care Coordinator / Nurse Navigator

Quick Facts

• Role: Registered Nurse Care Coordinator / Nurse Navigator

• Schedule: Monday–Friday, 7:00am–3:30pm (subject to change)

• Telework: Ad-hoc; not a virtual position

Description

The Registered Nurse Care Coordinator/Nurse Navigator is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. The role coordinates care focused on patient education, self-management, and customer satisfaction across the continuum of care, working with patients, families, caregivers, and multiple providers. Responsibilities also include addressing psychosocial and clinical needs and reviewing patient charts to identify potential issues before and after treatments and visits.

Responsibilities

• Assess, plan, implement, and evaluate care using age-specific components

• Coordinate care centered on patient education, self-management, and customer satisfaction

• Assist Veterans and support persons in selecting appropriate options and services for complex health care needs

• Coordinate care across multiple providers and sites of care

• Address psychosocial and clinical nursing/medical needs through an interdisciplinary care team

• Review patient charts to identify potential problems related to labs, imaging, and other pre- and post-visit requirements

Requirements

• U.S. citizenship (with limited non-citizen exceptions per VA policy)

• English proficiency in written and spoken communication

• Graduation from an approved professional nursing program (ACEN or CCNE) OR eligible nursing bridge pathway OR foreign nursing education with VA-accepted equivalency

• Current, full, active, unrestricted RN licensure in a U.S. state/territory/DC

• Selective Service registration for eligible males

• Pass background/security investigation and pre-employment physical evaluation

• Complete onboarding and provide acceptable identification (REAL ID compliant required as of May 7, 2025)

• Comply with drug testing (urinalysis) when required

• Participate in the seasonal influenza vaccination program

• Ability to meet physical and mental/sensory job requirements

Benefits

• Competitive salary with potential performance awards

• 50 days of paid time off per year (annual leave, sick leave, federal holidays)

• Traditional federal pension (with vesting) and federal 401(k) with up to 5% employer contributions

• Federal health, vision, dental, term life, and long-term care insurance options

• 1 full and unrestricted RN license from any U.S. state/territory accepted

Physical / Work Environment Notes

• Lifting, prolonged standing and sitting, frequent bending/walking/climbing/reaching, pulling/pushing, stooping, and repetitive motion

• Requires clear hearing/speaking/writing and keyboarding, reading, logical thinking, and vision meeting driver’s license requirements

• May involve multiple priorities, intense customer interactions, noise, and use of PPE for exposure prevention