Senior Manager of Software Engineering (DNS Engineering)

Quick Facts

• Role: Senior Manager of Software Engineering (DNS Engineering)
• Focus area: DNS and DDI infrastructure (Tier-0 services)

Description

Lead the DNS Engineering organization responsible for authoritative and recursive DNS and the DDI platform (DNS, DHCP, IPAM) that underpins Salesforce services. Set multi-year strategy and ensure availability and security for mission-critical DNS, while modernizing to cloud-native, multi-provider DNS with automation and AI-assisted operations. Partner across platform, networking, security, and product teams to deliver reliable and secure DNS at scale.

Responsibilities

• Define and execute a multi-year vision and roadmap for DNS and DDI across first-party data centers and public cloud
• Hire, develop, and grow a high-performing engineering team; set goals and remove obstacles
• Own Tier-0 availability, latency, and change-safety targets; lead incident/problem management and blameless postmortems
• Modernize to cloud-native, multi-provider DNS on Hyperforce with migrations, provider abstraction, Kubernetes integration, and retirement of legacy systems
• Expand self-service DNS and IPAM APIs with policy-as-code, automated validation, and AI-assisted development to reduce toil
• Strengthen security with DNSSEC, DDoS resilience, secure-by-default record management, and protection against dangling records
• Make data-driven tradeoffs across features, live-site operations, and tech-debt paydown
• Represent DNS in architecture/planning forums and manage cross-team dependencies
• Communicate risks and progress to senior leadership; act as senior escalation point during critical incidents

Requirements

• 12+ years of software engineering experience, including 5+ years leading engineering teams
• Track record building and scaling infrastructure/platform teams delivering complex, highly available production systems
• Deep understanding of DNS and core internet protocols (DNS, DNSSEC, TCP/IP, HTTP, TLS, load balancing) at scale
• Experience owning Tier-0/Tier-1 services in a 24x7x365, multi-datacenter environment (on-call, incident management, SLO-driven operations)
• Hands-on distributed systems and Linux background; backend development experience in Python or Go preferred
• Public cloud experience (AWS, GCP, and/or Azure)
• Experience with containers and orchestration (Kubernetes, Docker)
• Infrastructure as Code experience (Terraform, Puppet, or similar)
• Experience improving engineering productivity with AI-assisted development tools and automation
• Strong communication skills and ability to influence senior stakeholders
• BS/MS in Computer Science or related field, or equivalent practical experience

Benefits

• Time off programs
• Medical, dental, and vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program