Staff Product Designer (Identity UX)

Quick Facts

• Role: Staff Product Designer (Identity UX)

• Level: Staff (L4)

• Work schedule: Full-time, US-based, remote

Description

Twilio is building the identity layer for both customer users and AI agents acting on their behalf. In this role, you’ll define the UX for Twilio Identity, including developer onboarding and configuration in One Console, Hosted Login, and end-user authentication and consent flows—plus Agent Identity with scoped access and human approval for sensitive actions.

Responsibilities

• Own Identity UX end to end: developer onboarding/configuration in One Console, Hosted Login, and end-user authentication flows

• Design for agents and the people behind them: define agent registration, consent grant/revoke, permissions scoping, and real-time user approval of sensitive agent actions

• Make self-serve fast by shortening the path from sign-up to a working integration so developers can evaluate Twilio Identity without talking to sales

• Translate protocol complexity (OAuth, tokens, scopes, approval flows) into clear mental models for developers and plain-language choices for end users

• Partner with PM and engineering from problem framing through launch, co-owning scope and tradeoffs while maintaining high craft quality

• Conduct research and usability testing with design partners and developers to ground decisions in learnings

• Contribute to the design system and UX feedback process, and mentor other designers

Requirements

• 8+ years of professional product design experience focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms

• Expert-level systems thinking; track record designing complex, configuration-heavy products and unifying them into coherent experiences

• Proven executive cross-functional leadership partnering with engineering and product leaders to navigate complexity and shape multi-year roadmaps

• Comfort with ambiguity and ability to build clear frameworks in loosely defined technical spaces

• Experience designing permission, consent, approval, or similarly high-stakes flows where users must understand and control what the system can do on their behalf

Benefits

Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program. Additional compensation and benefits may be available depending on location, including potential equity/bonus and benefits such as 401(k) and paid time off.