Certified Medical Assistant (Virtual Primary Care)

Quick Facts

• Role: Certified Medical Assistant, Virtual Primary Care
• Schedule: 7:00 AM–6:00 PM PST; 10-hour shifts on a three-week rotating schedule, including every third weekend

Description

You will support the Primary Care team by assisting patients via telephone and other modalities, collecting health information and vitals, and coordinating patient care across the care continuum. You’ll handle calls and correspondence related to pharmacy, labs, and referrals, and partner with providers and clinical staff on quality initiatives.

Responsibilities

• Assist patients via telephone and other modalities, including call backs to respond to patient needs
• Collect health information, vitals, and health history to share with providers and the care team
• Provide healthcare support services for adult and pediatric patients per clinic protocols
• Coordinate patient care needs and support care coordination
• Manage calls and correspondence for pharmacy, lab, referrals, and other patient questions
• Support quality initiatives with providers and clinical care staff
• Maintain positive professional communication and teamwork with patients and colleagues
• Perform other duties/projects as assigned; attend required training

Requirements

• High school diploma (or equivalent)
• Graduate of an accredited medical assistant program
• Valid MA certification/registration
• 2+ years of experience in a Family/Primary Care setting
• Occasional evening and weekend coverage may be required
• Ability to work independently while remote
• Ability to follow systems and protocols; strong judgment and problem-solving skills

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage (including disability insurance)
• Paid Time Off (PTO) and Discretionary Time Off (DTO)
• 12 weeks of 100% paid parental leave
• Family building and compassionate leave (fertility coverage, $25,000 for surrogacy/adoption, paid leave for failed treatments, adoption, or pregnancies)
• Work-from-home reimbursement for home office/work support