Laboratory Quality and Point-of-Care Testing Manager

Quick Facts

• Role: Laboratory Quality and Point-of-Care Testing Manager (Pathology Laboratories)
• Focus: Quality strategy, compliance, staffing, budgets, and continuous improvement for a defined lab service area

Description

Lead pathology laboratory operations with accountability for quality of patient care, human resources, and overall function. Collaborate with leadership to advance quality strategies, ensure a safe and efficient environment, and improve patient satisfaction through data-driven continuous improvement (DMAIC) and compliance monitoring. Manage fiscal and people outcomes including staffing, performance reviews, productivity systems, and departmental goals/budgets.

Responsibilities

• Attract, develop, and retain exceptional service providers; support continuous learning
• Collaborate with Human Resources to ensure appropriate staffing; facilitate onboarding and annual performance reviews
• Manage disciplinary processes when appropriate
• Assume 24-hour accountability for quality, human resources, and overall operations
• Develop service-area goals with Laboratory Director/Section Medical Director(s)/Administrative Director
• Ensure patient-first standards; ensure staff safety and a hazard-free environment
• Develop and monitor unit/service capital and operating budgets; manage monthly financial performance
• Maintain RVU and productivity systems; maintain the department Service Master
• Develop, implement, and evaluate service standards; coordinate access between vendors
• Support planned growth of new program areas; participate in hospital committees
• Monitor and report departmental regulatory compliance; use compliance audit results to drive service and patient-care improvements
• Lead continuous quality improvement across the Define-Measure-Analyze-Implement-Control (DMAIC) phases
• Develop and maintain a quality management system with documentation and corrective actions
• Attend Clinical Care Evaluation Committee (CCEC); design and implement clinical protocols and quality improvements
• Track and report departmental productivity statistics; develop tools/metrics to assess performance
• Support patient care issue follow-up
• Ensure compliance with applicable regulations (AABB, FDA, OSHA, TJC, CAP, CLIA) and hospital policies/procedures
• Participate in planning and maintenance of the Laboratory Information System (LIS)
• Strategic planning/goal setting for the department, including implementation of new technologies and services

Requirements

• Bachelor’s degree
• Laboratory experience with demonstrated progressive level of responsibility
• Demonstrated alignment with integrity, excellence, patients first, and teamwork
• Effective communication and interpersonal skills
• Ability to plan, organize, and direct the activities of others

Preferred Qualifications

• Master’s degree
• Certification in area of specialty or administration
• Laboratory certification (ASCP)

Benefits

Comprehensive benefits supporting physical, emotional, and financial well-being and protection for unexpected life events (see the benefits site for details). Benefits eligibility depends on employment classification; sign-on bonus eligibility may apply where included in the posting.