Senior Software Engineer (Architecture & Innovation)

Quick Facts

• Role: Senior Software Engineer (Architecture & Innovation)

• Focus: End-to-end ownership of a subsystem/product capability in enterprise communications and contact center software

Description

We are seeking a hands-on software engineer who can take end-to-end technical ownership of a significant software subsystem or product capability. You will translate product goals into designs and delivery plans, implement critical functionality across backend services/APIs/messaging/data (and relevant user-facing components), and deliver reliable, maintainable software. AI-assisted development is central to the role, with coding agents used to accelerate delivery while you validate, troubleshoot, and evolve what you build.

Responsibilities

• Own a subsystem from design through production, including technical direction, implementation, interfaces, testing, operational readiness, and ongoing improvement.
• Turn product goals into clear designs and achievable delivery plans; define interfaces and data flows; explain tradeoffs; identify dependencies; raise risks and blockers early.
• Personally implement critical functionality and resolve difficult technical problems across backend services, APIs, messaging, and data.
• Establish clear integration contracts with adjacent systems, including compatibility and failure behavior.
• Use AI coding agents for substantial engineering work: define tasks/constraints, provide context, challenge generated solutions, and verify results with tests, measurements, and targeted code review.
• Ensure quality through security, performance, resilience, and maintainability with automated tests and validation of realistic failure scenarios.
• Carry work through release and production use: observability, safe rollout/rollback, failure investigation, and continuous improvements.
• Collaborate with product, engineering, and operations partners; document decisions; share knowledge; review code.

Requirements

• 10+ years of relevant software engineering experience with end-to-end ownership of production software.
• Ownership of a substantial production service, subsystem, or product capability with personal contributions to design, implementation, integration, and ongoing improvement.
• Strong backend engineering skills in at least one production language: Go, Rust, Node.js with TypeScript, Java, or a comparable language.
• Ability to reason about distributed systems, concurrency, state, APIs, asynchronous messaging, data storage, and failure handling.
• Experience with automated testing, deployment, observability, performance analysis, and production troubleshooting.
• Practical use of AI coding agents for substantial engineering work, including the ability to explain decisions and verify results.
• Ability to work independently through ambiguity and coordinate technical decisions and delivery dependencies across teams.
• Clear communication across system design and implementation details.
• Must be authorized to work in the United States without visa sponsorship now or in the future.

Benefits

• Pay range: $179,127 to $234,100 + benefits.