Learning Experience Design Senior Analyst

Quick Facts

• Role: Senior Analyst, Learning Experience Design
• Focus: End-to-end learning design, performance consulting, and measurable business impact

Description

Senior LED Analyst will design transformative, inclusive learning experiences for Salesforce teams and customers. The role goes beyond training delivery by diagnosing root causes of business problems, shaping solutions, and ensuring learning programs drive measurable impact. The analyst leads projects end-to-end, mentors junior team members, champions accessibility, and explores emerging tools and AI.

Responsibilities

• Lead the creation of engaging, inclusive learning programs using advanced instructional design and performance consulting
• Act as a performance consultant: analyze business problems, uncover root causes, and align learning solutions to measurable outcomes
• Ensure learning experiences meet accessibility standards and foster equity for diverse learners
• Interpret complex data sets, learner feedback, and business metrics to refine solutions and demonstrate impact
• Explore and apply new technologies, including AI agents, to enhance design and efficiency
• Build trust with stakeholders and SMEs; integrate multiple perspectives and present findings to diverse audiences
• Manage complex projects with strong project management discipline to meet scope, timelines, and deliverables

Requirements

• 5+ years of instructional design or learning experience design in a corporate or enterprise environment
• Experience leading end-to-end learning design projects from needs analysis through delivery and evaluation
• Advanced knowledge of instructional design methodologies (ADDIE, SAM, Agile)
• Proficiency with authoring tools such as Rise, Storyline, or equivalent
• Data-driven design experience interpreting learner data and feedback
• Strong stakeholder management skills and ability to build consensus
• Demonstrated ability to design accessible, inclusive learning experiences aligned with accessibility standards
• Excellent communication skills for facilitation, mentoring, and polished presentations
• Curiosity and courage to experiment with new methods/tools/AI grounded in data and learner impact

Benefits

• Strategic seat shaping enablement programs with impact across thousands of learners
• Opportunity to experiment with emerging tools and showcase thought leadership in accessibility and AI adoption
• Mentorship and visibility to influence the learning ecosystem
• Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program