IVR Developer

Quick Facts

• Role: IVR Developer

• Location: Houston, TX

Description

Design and develop IVR and voice application solutions, including voice bots and conversational AI. Work with telephony and contact center technologies and integrate voice platforms with APIs, CRM, and backend systems. Provide strong debugging, troubleshooting, and production support for voice services.

Requirements

• 8+ years of experience in IVR, telephony, contact center, or voice application development

• Hands-on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya

• Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers

• Experience developing voice bots/conversational AI

• Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows

• Strong programming skills in Python, Node.js, Java, or similar

• Experience with REST APIs, JSON, webhooks, databases, and microservices

• Experience integrating voice platforms with CRM and backend systems

• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform

• Strong debugging, troubleshooting, and production support skills

Benefits

• Equal Employment Opportunity (EEO) workplace with an inclusive culture