Lead Nexthink Specialist (DEX / Enterprise)

Quick Facts

• Role: Lead Nexthink Specialist (DEX / Enterprise)
• Focus: Technical & strategic leadership for Nexthink and Digital Employee Experience (DEX) programs

Description

We are looking for a Senior Nexthink Specialist to serve as the technical and strategic lead for all Nexthink-related activities across a client’s customer base. This is a consultative, architecture-driven role that guides customers on their Digital Employee Experience (DEX) journey—from current maturity to advanced Nexthink adoption. You will design, challenge, and accelerate adoption of Nexthink as a strategic DEX platform in large enterprise organizations.

Responsibilities

• Own and lead Nexthink implementations from solution design through deployment, adoption, and value realization
• Develop and drive customers’ DEX strategy and roadmap
• Advise enterprise customers on optimal use of the Nexthink platform and its capabilities
• Identify and drive new DEX use cases across the organization
• Ensure high platform adoption and measurable business value
• Act as the technical lead in complex enterprise environments
• Challenge customers’ existing operating model and help mature their DEX capabilities
• Work closely with Sales and Consulting teams in both pre-sales and customer expansion activities

Requirements

• Deep, hands-on experience with Nexthink (core platform) (minimum 3–5 years)
• Experience with Nexthink Experience / Infinity Platform
• Experience with End User Computing (EUC) environments
• Large-scale enterprise deployments (10,000+ endpoints)
• Data collection, instrumentation, and event modeling
• ITSM integrations (e.g., ServiceNow)
• Architecture, implementation, and advisory-level experience delivering enterprise-scale Nexthink programs
• 5–10+ years of experience within End User Computing (EUC), Digital Employee Experience (DEX), or IT Operations
• Comfort facilitating workshops with IT leadership and C-level stakeholders
• Proven experience defining and executing DEX strategies within enterprise organizations
• Strong customer-facing and stakeholder management skills
• Structured, analytical, and solution-oriented
• Able to translate complex technical topics into clear business outcomes

Nice-to-have

• Experience from a consulting organization, Managed Service Provider (MSP), or software vendor is highly preferred