Cloud Service Manager

Quick Facts

• End-to-end responsibility for cloud services
• Coordination of external providers (service quality, costs, contracts)
• Interface between Business, IT, Security, and providers
• Operation and continuous improvement governed via SLAs/KPIs

Description

Lead the end-to-end management of cloud services, covering operations, continuous improvement, and service governance. You coordinate external service providers to ensure service quality, cost control, contractual alignment, and compliance.

You also support service transition into standard operations and conduct service reviews aligned to SLAs and KPIs.

Responsibilities

• Steer cloud services end-to-end
• Coordinate external providers and ensure service quality, cost control, and contract management
• Act as the central interface between Business, IT, Security, and providers
• Operate and further develop cloud services
• Govern service providers using SLAs and KPIs
• Ensure service quality, availability, and compliance
• Handle project handover into regular operations (Service Transition)
• Run service reviews and perform cost and budget management
• Collaborate with Architecture, Security, Infrastructure, and specialist departments
• Support tender processes and contract negotiations

Requirements

• Completed degree in Computer Science, Business Informatics, or comparable qualification
• Several years of experience in cloud and IT service management
• Very good knowledge of Microsoft Azure, Microsoft 365, and SaaS solutions
• Experience managing external service providers and vendors
• Knowledge of ITIL
• Strong communication skills
• Very good German and good English proficiency

Benefits

Not specified in the posting.