Microsoft 365 Copilot Lead

Quick Facts

• Role: Microsoft 365 Copilot Lead

Description

Lead the vision, readiness, deployment, and adoption of AI-powered productivity using Microsoft 365 Copilot across a national retail organization in Canada. You will define the 365 Copilot roadmap, ensure data and governance readiness, build organizational capability, and drive measurable business value across corporate and frontline teams.

Responsibilities

• Define and drive the strategic roadmap for Microsoft 365 Copilot deployment across the organization
• Lead tenant administration and enterprise-scale configuration of Exchange, SharePoint Online, Teams, and OneDrive
• Oversee information governance practices (sensitivity labels, DLP policies, retention, permissions models)
• Manage security and identity considerations (Conditional Access, access reviews, oversharing audits)
• Build and configure custom agents, plugins, connectors, and GPT-based declarative agents within Copilot Studio
• Integrate Power Platform capabilities (Power Automate, Power Apps, and relevant dataflows)
• Establish content architecture standards (taxonomy, metadata, content lifecycle management)
• Drive frontline engagement through Viva tools (Viva Learning, Viva Connections, Viva Engage)
• Develop adoption and measurement frameworks using Copilot Dashboard, Viva Insights, and ROI scoring models
• Maintain fluency in Microsoft 365 Copilot licensing models and roadmap developments

Requirements

• 5+ years of experience in Microsoft 365 architecture, including enterprise tenant administration and core services (Exchange, SharePoint Online, Teams, OneDrive)
• Understanding of Microsoft Graph and Semantic Index, including how Copilot grounds responses and how data flows
• Expertise in information governance using Microsoft Purview (sensitivity labels, DLP policies, retention, permissions models)
• Knowledge of Entra ID security practices (Conditional Access, access reviews, oversharing audits, Zero Trust principles)
• Proficiency in Copilot Studio for building custom agents, plugins, connectors, and GPT-based declarative agents
• Skills in Power Platform (Power Automate, Power Apps, dataflows relevant to retail operations)
• Background in SharePoint and content architecture (taxonomy, metadata, content lifecycle management)
• Familiarity with Viva Suite tools (Viva Learning, Viva Connections, Viva Engage) for frontline engagement
• Competency in adoption and measurement frameworks (Copilot Dashboard, Viva Insights, adoption scoring, ROI frameworks)
• Knowledge of M365 Copilot licensing models and Microsoft roadmap literacy (Ignite/Build awareness)
• English proficiency at B2 level or higher

Benefits

• Career development programs; mentoring and soft skills/well-being programs
• Certification support (Anthropic, Gemini, GCP, Azure, AWS); English classes
• Stable pay; Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Hybrid-by-design with opportunity to work remotely within Poland; chance to work abroad up to 60 days annually
• Corporate, social, and well-being events