Senior Microsoft Exchange Specialist

Quick Facts

• Start date: 01/01/2027

• Contract: B2B, 12 months + extensions

• Working hours: 13:00–21:00 with some on-calls

• Location: 100% remote, full-time

• Languages: English & German (at least B2)

Description

Remote, B2B contract role for an experienced Senior Microsoft Exchange / Messaging Specialist supporting enterprise customers within a highly regulated financial-services environment. You will be part of a dedicated Messaging Operations team responsible for the stability, performance, and continuous improvement of business-critical Microsoft Exchange communication platforms.

Responsibilities

• Provide 2nd and 3rd line support for Microsoft Exchange environments

• Analyze and resolve complex incidents, disruptions, and escalations

• Administer and operate enterprise messaging platforms

• Plan, test, and deploy Exchange Cumulative Updates

• Perform Exchange recipient provisioning and administration

• Support migration, provisioning, and operational projects

• Work with Active Directory and Exchange-related infrastructure components

• Monitor system health and ensure service stability

• Document solutions, operational procedures, and change activities

• Handle incidents and changes according to ITIL processes

• Collaborate with specialists across Messaging, Skype, Teams, and Infrastructure teams

• Manage and process tickets via ServiceNow and BMC Remedy

Requirements

• Several years of hands-on experience with Microsoft Exchange On-Premises

• Strong expertise in Exchange Server Administration and Exchange Architecture

• Experience with Database Availability Groups (DAG)

• Experience deploying Exchange Cumulative Updates

• Active Directory administration experience

• Incident and Problem Management experience

• Experience in 2nd/3rd-level support and operational administration/monitoring

• Experience with server provisioning processes in ITIL-based service environments

• German required for handling all tickets and requests (at least B2); direct end-user communication may be required

• English & German proficiency (at least B2)

Benefits

• 100% remote working

• Full-time B2B contract (12 months + extensions)