Scrum Master & Team Facilitator (Remote)

Quick Facts

• Role: Scrum Master & Team Facilitator (Remote)

• Area: Product support within Customer Happiness (Content knowledge base and Automation)

Description

You will support Customer Happiness teams with self-organization and continuous improvement, using agile facilitation techniques and pragmatic ways of working. The role includes facilitating real conversations, learning, and sound decisions, while helping teams choose appropriate structures (lightweight, Scrum, or Kanban) and manage dependencies across roles and teams. You will also enable teams to use AI responsibly for synthesis, evaluation, and preparation in their daily work.

Responsibilities

• Guide teams in self-organization and ongoing development as Facilitator, Challenger, or Coach

• Facilitate formats that enable true dialogue, shared learning, accountable decision-making, and effective collaboration

• Help teams identify the structures they need in different contexts (Content vs. Automation)

• Make tensions and dependencies between roles, teams, and adjacent areas visible and support handling differing requirements

• Use AI confidently for synthesis, evaluation, and preparation; support reflective AI use in everyday work

Requirements

• Multi-year experience as Agile Coach, Scrum Master, Team/Organizational Developer, and Facilitator (ideally in scaled (SaaS) product organizations)

• Strong understanding of agile and systemic principles/frameworks such as Scrum, Sociocracy 3.0, and SySt

• Excellent communication skills, ambiguity tolerance, empathy, and personal courage to address difficult topics constructively

• Ability to influence effectively at multiple levels and actively shape structures and decision processes to empower teams

• Confidence working in hybrid and remote setups with distributed teams

• Very good German skills (C2)

Benefits

• Work in a hybrid model with regular in-person meetings and substantial work-from-home

• Support teams building knowledge and automation so that customer support remains fast, personal, and stress-free