Customer Experience (CX) Consultant & Service Designer

Quick Facts

• Design CX/EX experiences for customers and employees (not limited to UX/UI)
• Lead and facilitate design sprints and workshops
• Prototype and test new digital services and experience ideas
• Work with AI as part of the team approach

Description

You’ll help design better products, services, and customer use-cases by combining service design, research insights, storytelling, and practical delivery.

The role includes leading design sprints, analyzing quantitative research, facilitating customer interviews across Europe, and translating findings into actionable experience designs and CX strategies. You’ll also prototype digital services and test them with real people.

Responsibilities

• Lead design sprints to create new customer-retention approaches for telecommunications operators
• Analyze quantitative market research results for retail/supermarket chains
• Build CX training programs for automotive dealer networks
• Design governance/operating structures for CX activities for international banking groups
• Conduct customer interviews to generate insights that inform service and product design
• Prototype and test new digital services with users

Requirements

• Experience designing customer and/or employee experiences beyond UX/UI
• Ability to lead design sprints and workshops
• Ability to synthesize insights from quantitative research and interviews
• Strong motivation to work with people and focus on real value creation
• Interest in using AI as a team partner

Benefits

• Work with large brands in a small team where your work is visible
• Learning in a dedicated CX Academy
• Growth through real client projects
• Access to modern tools and the latest technologies