Staff Hardware Engineer

Quick Facts

• Role: Staff Hardware Engineer
• Focus: Arm-based AI hardware bring-up, validation, and break-fix troubleshooting in lab and data center environments

Description

Provide advanced operational, diagnostic, and engineering support for Arm-based hardware platforms used in next-generation AI compute. Lead advanced break-fix troubleshooting and support engineering bring-up, validation, and system-level failure diagnosis across server blades, power systems, and rack-scale infrastructure. Collaborate with engineering and data center teams and contribute to documentation and structured validation cycles.

Responsibilities

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure
• Support engineering bring-up activities, including component validation and firmware interaction testing
• Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues
• Perform root cause analysis with server engineering teams and propose corrective actions or design improvements
• Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles
• Interface with facilities and infrastructure teams to account for environmental factors impacting reliability
• Develop and maintain SOPs, troubleshooting guides, and validation documentation
• Guide and mentor junior technicians and engineers on troubleshooting methodologies and hardware diagnostics
• Participate in on-call rotations or off-hours support during critical milestones or bring-up phases

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline
• 10 years experience with server hardware architectures and board-level debugging
• Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures
• Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure
• Strong collaboration skills and ability to work effectively in fast-paced engineering environments
• Excellent written and verbal communication skills

Benefits

• Competitive salary and comprehensive benefits package including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Disability and life insurance, 401(k) retirement plan, commuter benefits
• Wellness services and Employee Assistance Programme (EAP)
• Flexible interview approach and support for reasonable adjustments