Hardware Operations Engineer

Quick Facts

• Role focuses on technical authority for hardware reliability and fleet health at a large AI campus.
• Onsite requirement: 5 days per week at the datacenter.

Description

You will serve as the technical authority for hardware reliability and fleet health at a flagship AI infrastructure campus. The role sits at the intersection of hardware operations, sustaining engineering, and fleet reliability—diagnosing and resolving hardware issues impacting production systems and scaling maintenance standards and operational best practices.

Responsibilities

• Drive technical triage and resolution of complex hardware failures impacting production systems.
• Partner with Fleet Health Engineering to investigate recurring hardware issues and improve fleet reliability.
• Lead root cause analysis (RCA) for critical hardware incidents and develop corrective and preventive action plans.
• Coordinate repairs, replacements, upgrades, and lifecycle activities with cloud operations teams and OEM vendors.
• Establish and continuously improve hardware maintenance procedures, runbooks, and troubleshooting standards.
• Analyze hardware failure trends and operational metrics to identify reliability risks and improvement opportunities.
• Support new hardware introductions, validation activities, and production readiness reviews.
• Coordinate spare parts strategy and inventory planning with supply chain and site teams.
• Provide field feedback with Hardware Engineering, Manufacturing, and Infrastructure teams to improve future platform designs.
• Develop scalable operational standards and best practices for future campuses.
• Mentor on-site technicians and partner teams on advanced troubleshooting methodologies.

Requirements

• 8+ years of experience supporting large-scale datacenter hardware infrastructure, including senior technician/sustaining engineering/hardware operations leadership experience.
• Deep expertise with server platforms, GPU systems, storage infrastructure, rack integration, and datacenter hardware architecture.
• Strong experience diagnosing complex hardware failures and leading repair efforts in production environments.
• Experience conducting root cause analysis and driving long-term corrective actions.
• Strong understanding of hardware reliability engineering principles and fleet-health management.
• Proven ability to partner effectively across engineering, operations, manufacturing, and vendor organizations.
• Comfortable operating independently in high-priority production environments with significant operational responsibility.
• Excellent written and verbal communication skills with ability to influence technical and operational decisions.
• Experience developing operational processes, maintenance standards, and technical documentation.
• Ability to sit onsite at datacenters 5 days per week.

Benefits

• Compensation range: $157K - $302K.