Loan Sales Specialist

Quick Facts

• Role: Loan Sales Specialist
• Work mode: On site
• Schedule: Monday–Friday during standard business hours; some extended hours during the week as needed (may include Saturday)

Description

Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Team members thrive in a competitive atmosphere where hard work and dedication influence success, with professional development and advancement opportunities.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results tied to individual and branch goals
• Develop new connections and maintain existing ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and in-house systems
• Exhibit passion for achievement with an internal drive to succeed and a goal-oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• High School Diploma or GED

Preferred

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Benefits

• Competitive compensation with annual salary plus incentives
• Health and wellbeing options: medical, prescription, dental, vision, hearing, accident, hospital indemnity, life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off: 15 days’ vacation per year, prorated based on start date
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• Training programs and opportunities to advance toward leadership roles (e.g., Branch Manager, District Manager)