Global Customer Research Analyst – Digital Media (Apps & Websites)

Quick Facts

Customer Research Analyst focused on apps and websites (hybrid).

Description

Design and execute quantitative and qualitative research aligned with business objectives to uncover actionable insights into user experience, preferences, and behaviors across website, apps, and other digital media platforms. Develop research instruments (surveys, usability test plans, interview guides, observational field guides), translate findings into recommendations for marketing and business teams, and manage multiple complex projects to high-quality delivery.

Responsibilities

• Independently design and execute quantitative and qualitative research aligned with business objectives, focused on website, apps, and other digital media platforms.
• Develop research instruments tailored to digital customer experience (apps, websites, and related digital journeys), including surveys, usability test plans, interview guides, and observational field guides.
• Translate research findings into clear, actionable recommendations for marketing and other business teams; identify implications for customer experience, prioritization, and ongoing improvements.
• Manage multiple complex projects simultaneously, anticipating risks, aligning stakeholders, and ensuring high-quality delivery against agreed timeline.
• Collaborate with business partners and research managers to clarify objectives and select appropriate methodologies.
• Support ongoing tracking studies and consumer panels related to digital products and experiences.
• Manage vendor relationships, project logistics, timelines, purchase processes, and invoicing with a high degree of accountability and operational discipline.
• Explore and apply innovative research approaches, tools, and workflows that improve speed, quality, and depth of insight.

Requirements

• Bachelor’s degree (preferred in Psychology, Marketing or Business)
• 2 years of market research experience, preferably with a focus on digital media, apps, or websites
• Experience with UX/UI market research or usability testing platforms (e.g., UserTesting, Qualtrics)
• Strong analytical skills, with proficiency in running cross-tabs or mining raw data sets
• Excellent collaboration and communication skills; able to present findings to diverse audiences
• Outstanding organizational and project management skills; able to manage multiple deliverables and deadlines
• Ability to use AI-enabled tools appropriately to support tasks such as questionnaire drafting, open-end synthesis, desk research, and insight summarization, with human judgment and research rigor
• Experience with market research platforms (statistical analysis tools, survey programming tools, etc.)
• Proficient in Word, PowerPoint, and Excel

Preferred Qualifications

• Advanced degree in Marketing Research, Analytics, Behavioral Sciences, or related field
• Experience conducting website and mobile app usability research or related digital experience measurement
• Familiarity with advanced quantitative and qualitative methodologies (e.g., Conjoint, Max Diff, etc.), and behavioral research
• Experience using Qualtrics platform (programming, JavaScript, Stats IQ, XM Discover, Text IQ) as well as other DIY survey/sampling tools
• Experience using mTAB, SPSS, or other statistical tools for analyzing data
• Familiarity with statistical concepts and applications

Benefits

• Benefits Overview: From day one, support well-being at work and at home to focus on realizing career ambitions.

Additional Information

GM does not provide immigration-related sponsorship for this role; do not apply if you will need GM immigration sponsorship now or in the future. Hybrid role: report to a specific location at least 3 times a week (or other frequency dictated by the manager); relocation benefits not eligible and relocation costs are the responsibility of the selected candidate.