Desktop Engineer Lead

Quick Facts

• Provide technical and operational support to traders and front-office users to ensure high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms including Bloomberg Terminal, Refinitiv/Eikon, Reuters, and Fidessa, plus OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
• Coordinate with application, network infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Description

Provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users to ensure high availability.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, and Fidessa, and OMS/EMS applications.
• Troubleshoot trading application issues, market data feed issues, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders.
• Manage incidents and service requests via ServiceNow or similar ITSM tools and ensure SLA compliance.
• Coordinate with application, network infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.
• 4–8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience supporting Investment Banking Capital Markets, Asset Management, or Brokerage environments.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.
• Visa transfer or sponsorship not available now or in the future.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan