Global Head Portfolio Management (PM) GTM Lead

Quick Facts

• Leads global go-to-market execution for the Portfolio Management (PM) product portfolio
• Reports to the Global Head Autonomous IT GTM

Description

As the Global Head Portfolio Management (PM) GTM Lead, you drive execution of go-to-market (GTM) strategies for the PM product portfolio. You help customers connect strategy to delivery across their investments, work, and outcomes through the Autonomous IT growth motion, contributing to business growth, customer engagement, and operational excellence. The role emphasizes customer-centric innovation, cross-functional collaboration, and operational execution.

Responsibilities

• Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction
• Serve as a practitioner and advocate for customer-centricity; maintain feedback loops to inform GTM decisions
• Design and activate prioritized sales plays to maximize pipeline generation, progression, and new net annual contract value (NNACV)
• Collaborate with sales, product, and marketing teams for cohesive execution
• Scale CIO GTM plays, repeatable motions, and readiness programs across AMS, EMEA, APAC, and Japan; ensure field enablement and performance tracking
• Increase PM attach rate and expansion across CIO/IT deals in alignment with GTM priorities around selling the NOW platform
• Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM)
• Partner with the PM BU to develop and refine GTM strategies, including insights into pricing, packaging, and market positioning
• Drive integration of GTM initiatives across Global Partnerships & Channels (GPC), Customer Excellence Group (CEG), PSM, and Industry Solutions for scalability and performance tracking
• Support partner co-sell strategy and solution partner enablement for joint growth
• Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning
• Represent the company at industry events, panels, and executive forums
• Support deal execution across stages (planning, discovery calls, engagement plans, workshops)
• Support high-impact deals by advising field and geo leadership on strategic execution and customer unlock
• Foster innovation, collaboration, and continuous improvement

Requirements

• 7+ years of experience in GTM strategy, solution sales, business operations, or customer success; at least 3 years in a senior role
• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments
• Deep experience engaging with senior stakeholders (e.g., CIOs) and influencing executive decision-making
• Strong analytical, communication, and storytelling skills
• SaaS, cloud, or enterprise technology experience preferred
• Familiarity with strategic portfolio management (portfolio planning, PPM, demand and resource management, agile, value stream management) is a plus
• MBA or equivalent advanced degree is a plus

Benefits

• Senior leader level visibility and impact
• Dynamic, collaborative environment with top-tier talent
• Competitive compensation and benefits
• Opportunities for growth and leadership across the organization
• Health plans (including flexible spending accounts)
• 401(k) Plan with company match; ESPP; matching donations
• Flexible time away plan and family leave programs
• Base pay guideline (varies by work location), plus equity (when applicable) and variable/incentive compensation; sales positions may use On Target Earnings (OTE)

Additional Information

• Work personas: flexible, remote, or required in office depending on work location; eligibility may be determined by distance to a ServiceNow office
• Equal Opportunity Employer; accommodations available upon request
• Export control regulations may apply for roles requiring access to controlled technology