Lead Nexthink Specialist (DEX / Enterprise)

We are looking for a Senior Nexthink Specialist to serve as the technical and strategic lead for all Nexthink-related activities across the customer base.

This is a consultative, architecture-driven role responsible for guiding customers on their Digital Employee Experience (DEX) journey—from their current maturity level to advanced adoption of the Nexthink platform. The role designs, challenges, and accelerates customers’ adoption of Nexthink as a strategic DEX platform within large enterprise organizations.

Key Responsibilities

• Own and lead Nexthink implementations from solution design through deployment, adoption, and value realization.
• Develop and drive customers’ DEX strategy and roadmap.
• Advise enterprise customers on the optimal use of the Nexthink platform and its capabilities.
• Identify and drive new DEX use cases across the organization.
• Ensure high platform adoption and measurable business value.
• Act as the technical lead in complex enterprise environments.
• Challenge customers’ existing operating model and help mature their DEX capabilities.
• Work closely with Sales and Consulting teams in pre-sales and customer-expansion activities.

Key Requirements

The candidate must have deep, hands-on experience with:

• Nexthink core platform, with a minimum of 3–5 years of experience.
• Nexthink Experience / Infinity Platform.
• End User Computing (EUC) environments.
• Large-scale enterprise deployments with 10,000+ endpoints.
• Data collection, instrumentation, and event modeling.
• ITSM integrations, such as ServiceNow.

Additional requirements:

• Experience operating at architecture, implementation, and advisory level, with proven delivery of enterprise-scale Nexthink programs.
• 5–10+ years of experience in End User Computing (EUC), Digital Employee Experience (DEX), or IT Operations.
• Comfortable facilitating workshops and discussions with IT leadership and C-level stakeholders.
• Proven experience defining and executing Digital Employee Experience (DEX) strategies within enterprise organizations.
• Strong customer-facing and stakeholder-management skills.
• Structured, analytical, and solution-oriented approach.
• Ability to translate complex technical topics into clear business outcomes.

Nice to Have

• Experience from a consulting organization, Managed Service Provider (MSP), or software vendor is highly preferred.