Infrastructure Administrator

Description

As an Infrastructure Administrator, you will be responsible for the day-to-day administration, support, monitoring, and maintenance of server and infrastructure environments across on-premises and cloud platforms. You will help ensure stability, availability, and operational continuity of core infrastructure services in a managed services model. This role combines hands-on administration, troubleshooting, patching, backup, documentation, and close cooperation with Service Desk, infrastructure teams, and customers in an ITIL-aligned environment.

Responsibilities

• Administer and maintain on-premises and cloud-based infrastructure environments
• Support server, storage, virtualization, backup, and monitoring solutions in production environments
• Perform routine maintenance, patching, updates, and configuration changes in line with operational procedures
• Troubleshoot incidents and infrastructure-related issues to restore services and minimize downtime
• Create and maintain clear technical documentation, configuration records, and operational knowledge base materials
• Work closely with Service Desk and other technical teams to ensure effective ticket handling and escalation
• Support continuous improvement of infrastructure services and operational standards

Required Technical and Professional Expertise

• Very good knowledge of on-premises infrastructure based on Windows Server technologies, including Active Directory, File Server, and Certificate Services
• Strong background in configuration and management of at least one virtualization platform: VMware, Hyper-V, or Proxmox
• Hands-on experience with backup and monitoring solutions
• Experience in server, application, and database migrations
• Knowledge of Azure public cloud
• Fluent English at a minimum B2 level

Nice to Have

• Familiarity with administration of Linux-based operating systems
• Willingness and readiness to communicate directly with customers while handling and resolving support requests
• Customer-focused, problem-solving mindset with the ability to understand and empathize with the customer’s perspective
• Patience, attention to detail, and composure in high-pressure or crisis situations
• Experience working in an SLA-driven support or managed services environment
• Familiarity with ITIL-based incident, request, change, and escalation processes
• German language skills

Benefits

• B2B or employment contract
• Working with latest technologies
• Industry-leading healthcare and comprehensive medical coverage (Luxmed)
• Opportunities to enhance qualifications through Microsoft certifications and Udemy courses
• Customizable one-on-one English or German lessons
• Modern computer equipment
• Networking opportunities, including get-togethers and team-building events
• Employee referral programme
• Flexible working schedule