Remote Solutions Architect

As a Solutions Architect, you will work closely with sales and strategy teams, project managers, designers, and developers to support technical discovery, project scoping, platform recommendations, pre-sales consulting, and high-complexity development needs. You may also support front-end or back-end development work on higher-value or more complex projects.

This role reports directly to the Director of Design and Development and the President.

Strong skills test performance may be considered even if a candidate does not meet every preferred experience or educational background requirement.

Benefits

• 100% remote work
• Competitive profit-sharing bonus plan, with up to 50% of company profits paid to full-time employees each month
• Competitive Paid Time Off plan
• Subsidized gym memberships
• Medical, dental, vision, and life insurance packages for eligible US-based team members
• International Health Insurance Reimbursement Program for eligible international team members
• Device upgrade and learning reimbursement programs
• Career development plans with clearly defined goals and rewards
• Additional job-specific incentives and bonuses

Solutions Architect Responsibilities

• Educate prospects on platform solutions such as BigCommerce, Shopify, Magento, WordPress, and other eCommerce or CMS platforms.
• Provide consultative, best-practices recommendations based on business goals, technical requirements, analytics, and client needs.
• Conduct needs analysis and technical scoping sessions with prospective customers.
• Gather, document, and organize key project requirements.
• Provide pre-sales technical consulting to the Sales team through online demonstrations, conference calls, and site visits with project managers.
• Document prospective client needs, technical requirements, and project scope details.
• Act as a trusted advisor and technical voice for sales and marketing teams when communicating with prospects and partners.
• Work with the sales team to respond to proposals and RFPs.
• Ensure technical recommendations and proposal details address client requirements clearly and accurately.
• Work with third-party partners or solutions when custom solutions are needed to meet prospect needs.
• Create thought leadership content, white papers, and sales or marketing collateral highlighting agency capabilities.
• Develop new processes and best practices for internal teams.
• Stay current with the latest features, capabilities, and applications released by major platforms.
• Lead internal project planning and develop recurring solutions for frequent client needs.
• Support design and project management team members during project discovery.
• Ensure UX best practices and future project phases are considered during scoping.
• Provide emergency development support for key clients and major accounts.

Required Skills and Qualifications

• 4 to 5+ years of solutions engineering experience in a relevant market or a similar senior-level development role.
• Strong knowledge of web technologies, including HTML, CSS, JavaScript, and PHP.
• Experience with eCommerce and CMS platforms such as BigCommerce, Shopify, Magento, and WordPress.
• Experience with solution architecture, project scoping, and product demonstrations.
• Ability to provide consultative presentations to C-level business executives.
• Ability to hold detailed, in-depth technical discussions with technical audiences.
• Experience with commerce solutions and applications, including POS systems, product catalogs, order management, ERP systems, and payment gateways.
• Strong verbal, presentation, written, and organizational skills.
• Ability to collaborate with and motivate multiple groups toward completing shared goals.
• Charismatic, energetic, self-starting personality.
• Passion for winning, problem-solving, and delivering strong client solutions.

Preferred Skills

• Sales methodology or solution selling training.
• Experience supporting pre-sales consulting for web design, web development, eCommerce, or digital agency services.
• Experience responding to RFPs or technical proposals.
• Experience creating technical documentation, white papers, or thought leadership content.
• Experience with high-complexity front-end or back-end development projects.
• Experience working with third-party integrations, APIs, ERP systems, payment gateways, or custom commerce solutions.

Remote Work Environment

This is a fully remote role. The team works remotely with the support of time tracking software and structured communication. Qualified applicants from around the world are welcome.

Compensation

For candidates located in California, New York, Washington, and Colorado, the starting base pay ranges from $22.50 to $35 per hour. Compensation may vary based on experience, qualifications, skills test performance, geographic location, and seniority of the position offered. For candidates outside these states, compensation may fall outside the listed range.