Staff Software Engineer, Customer Plans (all genders)

About the role

You will be part of the Consumer Core Tribe as a member of the Plans squad. As a Staff Backend Engineer, you’ll play a defining and strategic role in shaping the backbone of the mission-critical Customer Plans Domain, which is currently undergoing a strategic evolution, ensuring reliability and consistency for millions of users.

The focus is not just on maintenance, but on re-architecting how millions of customers interact with the product. Tasks include providing technical leadership, fostering engineering excellence, and collaborating with senior stakeholders to align technical strategy with business objectives.

Flexibility and cross-functional collaboration are core to how the team works. While this role is aligned to a specific Alliance, strong candidates may also be considered for opportunities across different teams or projects.

What you’ll do

• Work on the architecture, design, and technical strategy for complex microservices systems, establishing patterns and best practices across multiple teams.
• Drive technical decision-making and architectural reviews, ensuring scalability, reliability, and maintainability of the Plans domain.
• Conduct analysis, document detailed specifications, and ensure that all defined requirements are traceable, verifiable, and aligned with overall strategic goals and technical architecture.
• Lead critical technical initiatives and cross-team projects, collaborating with technical leadership and cross-functional partners to align technical strategy with business objectives.
• Drive adoption of AI-powered tools and methodologies to significantly accelerate development cycles and enhance output quality and efficiency.
• Mentor engineers, fostering a culture of precision, operational excellence thinking, and high-quality engineering in a high-paced environment.

What you’ll bring

• 8+ years of backend engineering experience with deep expertise in microservices and distributed event-driven architectural patterns.
• Expert-level proficiency in Go or JVM languages.
• Proven track record of making architectural decisions about the development and maintenance of large-scale distributed systems and integrations with applications and user interfaces.
• Advanced experience with Docker, Kubernetes, and cloud-native architectures, including production operations at scale.
• Extensive experience building event-driven architectures using message bus technologies such as Kafka, RabbitMQ, and SQS/SNS.
• Deep expertise with relational and NoSQL database technologies, including performance optimization, schema design, and operational best practices.
• Demonstrated ability to mentor engineers and drive technical standards across teams.
• Excellent communication and collaboration skills, with experience working with senior stakeholders and distributed teams.
• Meaningful experience using AI coding agents, such as Claude Code, Cursor, and Copilot, as part of a regular workflow.
• Familiarity with e-commerce, subscription-based business models, and GraphQL integration is considered a significant advantage.