Lead Business Analyst

We are seeking a Lead Business Analyst to act as the strategic liaison between business stakeholders (Legal, Procurement, Sales, Finance) and technical implementation teams, analyzing, optimizing, and documenting Contract Lifecycle Management (CLM) processes. The ideal candidate will translate complex business requirements and contracting rules into detailed functional specifications for configuration in the Icertis Contract Intelligence (ICI) platform.

Responsibilities

• Lead workshops and interviews with business users to elicit, analyze, and document business needs, contract types, approval structures, and compliance rules.
• Map current as-is contracting processes and design optimal to-be workflows within Icertis.
• Conduct gap analyses to identify opportunities for automation and process streamlining.
• Write clear, detailed functional requirements documents (FRDs), user stories, and acceptance criteria that the Icertis Configurator and Developers can directly execute.
• Design comprehensive test scenarios and User Acceptance Testing (UAT) scripts.
• Coordinate with business users to run testing, manage defect prioritization, and sign off on platform readiness.
• Partner with the business to manage the organizational impact of the new CLM platform.
• Draft user manuals and training materials, and deliver end-user training to drive high system adoption.
• Serve as the first line of functional support post-implementation to triage user issues and identify root causes.
• Propose continuous improvement requests for the Icertis platform.

Requirements

• 5+ years of Business Analyst experience, including at least 2+ years dedicated to Icertis ICI or similar enterprise CLM implementations.
• Bachelor’s degree in Business Administration, Legal Studies, Information Technology, or a related field.
• Expertise in business analysis methodologies, process engineering (BPMN, flowcharts), and requirement management life cycles.
• Understanding of commercial contracts, legal terms, procurement cycles, and sales-to-contract operations.
• Familiarity with Icertis platform capabilities and limitations, including out-of-the-box configuration versus custom integration requirements.
• Exceptional verbal and written communication skills, including the ability to communicate technical concepts to non-technical legal and business leaders.
• Proficiency with Jira, Confluence, or Azure DevOps for backlogs, user stories, and requirement traceability.
• English proficiency at B2 level or higher.

Nice to have

• CBAP (Certified Business Analysis Professional).
• PMI-PBA.
• Icertis functional credentials, such as Icertis Functional Consultant or Practitioner.

We offer

• Hybrid-by-design work mode and the opportunity to work remotely within Poland.
• Opportunity to work abroad for up to 60 days annually.
• Business-driven relocation opportunities.
• Career development programs.
• Thought leadership, mentoring, soft-skills, and well-being programs.
• Certification opportunities: Anthropic, Gemini, GCP, Azure, AWS.
• English classes.
• Stable pay.
• Participation in the Employee Stock Purchase Plan with a 15% discount.
• Benefits package, including health insurance, multisport, and shopping vouchers.
• Referral bonuses up to $2,000.
• Offices with entertainment and relaxation zones, table tennis, football, free snacks, coffee, and more.
• Corporate, social, and well-being events.

Benefits listed above are available to employees only.

Contractor engagement is also available; B2B cooperation terms are agreed individually.

Only selected candidates will be contacted.