IT Support Administrator

About the Role

The IT Support Specialist (Intermediate) provides advanced troubleshooting and independently resolves a broad range of support tickets. This role serves as an escalation point for junior analysts, contributes to knowledge documentation, and supports process-improvement initiatives.

What You’ll Do

• Provide Tier 2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot advanced desktop, network, and application issues across multiple platforms.
• Independently resolve most assigned tickets without guidance.
• Act as an escalation point for Tier 1 analysts.
• Train and coach junior team members.
• Support identity-management tasks, including Azure AD/Microsoft 365, IAM workflows, and MFA troubleshooting.
• Assist with endpoint-management activities using MDM tools, including Intune, JAMF, and Autopilot.
• Own major-incident communication for incidents within scope.
• Contribute to knowledge-base improvements and documentation quality.
• Participate in root-cause analysis for recurring issues.
• Support deployment of enterprise hardware, software, and configuration baselines.
• Collaborate with global IT teams to maintain consistent support standards.

Required

• Associate degree or equivalent technical foundation.
• 2+ years in technical support.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.

Preferred

• Experience leading small projects or process-improvement initiatives.
• Certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.
• Experience with automation or scripting tools.

Benefit Highlights

• Comprehensive health, dental, and vision plans.
• Parental leave for primary and secondary caregivers.
• Flexible work arrangements.
• Two week-long company breaks per year.
• Additional time off.
• Long-term incentive program.
• Training investment program.

Compensation

This position is eligible for total compensation including a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range is 72,000–108,000 PLN. The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

• Customer Service
• Documentation
• Incident Management
• Information Technology (IT) Services
• IT Service Desk
• Microsoft Office
• Microsoft Windows
• Remote Desktops
• Technical Support
• Troubleshooting