ServiceNow Developer (CSA & HRSD Certified)

We are looking for a ServiceNow Developer to contribute to client projects.

Cooperation is available only to people located in Poland who have EU citizenship.

Responsibilities

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues, perform root-cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

Qualifications

Must-have requirements

• 4+ years of hands-on experience with the ServiceNow platform.
• ServiceNow CSA (Certified System Administrator) certification and HRSD (Human Resources Service Delivery) certification.
• Strong experience and deep knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience working in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English at B2/C1 level.
• Strong communication skills for collaborating with cross-functional teams.
• Proactive and detail-oriented approach.
• Ability to document processes and share knowledge effectively.
• Openness to occasional business trips abroad and visits to the Katowice office.

Nice to have

• Additional ServiceNow certifications, such as CAD, CIS-ITSM, CIS-HRSD, or CIS-ITOM.
• Experience with other ServiceNow modules, such as SLO, ITOM, or similar.
• French at B2/C1 level.

What we offer

• UoP benefits: Luxmed, Medicover Sport, Worksmile, educational platforms, language-learning platform, referral bonus, life insurance, company-paid certifications, conferences, Tech Lunches, participation in Communities (Project Management, Architecture, Security, Process Management, Leadership, AI, and Cloud), and local kindergarten.
• B2B development opportunities: Tech Lunches, Worksmile, and participation in Communities (Project Management, Architecture, Security, Process Management, Leadership, AI, and Cloud).
• Free parking, fresh fruit, and workation.

Recruitment process

• Short phone call with a recruiter, up to 30 minutes.
• One-hour Teams interview with general and technical questions.

Salary range

• UoP: 12,000–16,000 PLN gross per month.
• B2B: 100–140 PLN per hour net plus VAT.

We are committed to combating all forms of discrimination and fostering an inclusive, respectful work environment.