Senior BMC Helix Specialist

We are seeking a Senior BMC Helix Specialist to lead the configuration, customization and enhancement of the BMC Helix ITSM platform. In this role, you will drive the integration of advanced AI capabilities into the service management environment, ensuring optimal performance and user experience across the organization.

Responsibilities

• Rapidly enhance knowledge and understanding of ICT processes, tools and data requirements for the implementation of BMC Helix.
• Support the design and implementation of BMC functions and services.
• Own the detailed design for functional change within BMC.
• Assist in the documentation of technical design and solutions for BMC Helix ITSM/Digital Workplace development.
• Conduct working sessions for requirements gathering from functional and process owners.
• Create workflows to automate ITSM processes and simplify steps.
• Assist in the integration of BMC Helix to Azure DevOps and other third-party tools.
• Perform administration for the onboarding of ICT members and users in BMC Helix.
• Provide internal technical support to ICT for BMC Helix during implementation, enhancement projects and ongoing operations.

Requirements

• 3+ years of experience providing BMC Helix ITSM/Digital Workplace support in a customer-focused organization.
• Background in the BMC Helix ITSM/Digital Workplace development lifecycle.
• Excellent written and oral English communication skills.
• Proficiency in MS Office applications, including Visio, PowerPoint and Excel.
• Capability to work independently and as part of a team to deliver results, including effective collaboration with cross-functional teams.
• Competency in identifying and driving continuous improvement.
• Knowledge of Microsoft Azure or similar cloud technologies.
• Expertise in integrating BMC with external sources for data ingress/egress.

Nice to have

• Certifications in BMC Helix and/or ITSM.
• ITIL certifications.
• Familiarity with the insurance industry.
• Degree in Computer Science, Engineering, Mathematics or a relevant discipline.

We offer

• Hybrid-by-design work mode and an opportunity to work remotely within Poland.
• Opportunity to work abroad for up to 60 days annually.
• Business-driven relocation opportunities.
• Career development programs.
• Thought leadership, mentoring, soft-skills and well-being programs.
• Certification opportunities in Anthropic, Gemini, GCP, Azure and AWS.
• English classes.
• Stable pay.
• Participation in the Employee Stock Purchase Plan with a 15% discount.
• Benefits package including health insurance, multisport and shopping vouchers.
• Referral bonuses up to $2,000.
• Offices with entertainment and relaxation zones, table tennis, football, free snacks and coffee.
• Corporate, social and well-being events.

Please note

• Benefits listed above are available to employees only.
• Contractor engagement is available; B2B cooperation terms are agreed individually.
• Only selected candidates will be contacted.