Psychiatrist - 1099 Contractor - Fairfield, PA

🏢 Summary: Contract psychiatrist role providing evidence-based mental health care through virtual and in-person appointments, including psychiatric evaluations, medication management, and treatment planning. The position offers flexible scheduling, clinical support, and access to a connected provider network focused on culturally responsive care. 🗂️ Requirements: Board certified MD or DO in psychiatry, Unrestricted state license, Active DEA license preferred, Office space available to see clients in Lancaster, Ability to treat patients with diverse diagnoses and severity levels, Full-time resident of the United States 📃 Skills: Psychiatry, Telehealth, Medication, Evaluations, Assessments, Treatment, Documentation, DEA 🏢 Description: About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With advanced matching technology, a supportive provider platform, and opportunities for training and clinical consultation, providers can focus on patient care with reduced administrative burden. We are looking for contract psychiatrists who are passionate about whole-person, whole-family mental health care and working within a connected network to provide patients with accessible, culturally responsive, high-quality mental health care. As a contract psychiatrist, you’ll provide evidence-based treatment via live 60-minute video intake appointments and regular follow-up appointments. You'll conduct psychiatric evaluations and provide medication management. Patients can also be referred to evidence-based therapy and coaching services alongside your care. You will provide care to individuals from diverse backgrounds and experiences, as well as those with varying needs and abilities. The approach emphasizes culturally responsive care that considers the impact of cultural background on each person’s care experience. Responsibilities: - Practice comprehensive mental health medication management via 60-minute intake appointments and regular follow-up appointments - Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment - Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications - Provide evidence-based medication treatment aligned with clinical best practice guidelines, including measurement-based and patient-centered care Requirements: - Board certified MD or DO in psychiatry - Unrestricted state license - Strong preference for clinicians with an active DEA license - Must have office space with ability to see clients in Lancaster - Ability to provide care to patients with a full range of diagnoses, clinical complexity, and severity levels - Full-time resident of the United States Advantages of joining the provider network: - Set your own schedule with no minimum hours requirement - Reduced administrative burden with paperless billing and quick payment turnaround - Access to a custom-built calendar for seamless patient connections - Access to experienced clinical consultations for rapid patient support - 24/7 Care Navigation team available for client crisis support Equal Opportunity Employer statement and workforce privacy information apply.

🏢 Summary: Contract psychiatrist role providing evidence-based virtual and in-person mental health care, including psychiatric evaluations, medication management, and treatment planning within a connected care network. The position offers flexible scheduling, administrative support, and access to clinical consultation tools and technology. 🗂️ Requirements: Board certified MD or DO in Psychiatry, Unrestricted state medical license, Active DEA license preferred, Office space available to see clients in Hanover, Ability to treat patients across a full range of diagnoses and severity levels, Ability to provide culturally responsive care, Full-time resident of the United States 📃 Skills: Psychiatry, Telehealth, Medication, Evaluations, Treatment, Documentation, DEA 🏢 Description: About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With advanced matching technology, a supportive provider platform, and opportunities for training and clinical consultation, providers can focus on patient care while receiving support with scheduling and administrative tasks. The role is for contract psychiatrists passionate about whole-person, whole-family mental health care and working within a connected network to provide accessible, culturally responsive, high-quality mental health care. As a contract psychiatrist, you’ll provide evidence-based treatment via live 60-minute video intake appointments and regular follow-up appointments. Responsibilities include conducting psychiatric evaluations and providing medication management. Providers can refer patients to therapy and coaching services as part of coordinated care. You will provide care to individuals from diverse backgrounds and experiences with varying needs and abilities, delivering culturally responsive care that considers the impact of cultural background on each person’s care experience. Responsibilities: - Practice comprehensive mental health medication management through 60-minute intake appointments and regular follow-ups - Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment - Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications - Provide evidence-based medication treatment aligned with clinical best practice guidelines, including measurement-based and patient-centered care Requirements: - Board certified MD or DO in psychiatry - Unrestricted state license - Active DEA license preferred - Must have office space with ability to see clients in Hanover - Ability to provide care across a full range of diagnoses, clinical complexity, and severity levels - Preference for providers offering in-person options - Full-time resident of the United States Advantages: - Set your own schedule with no minimum hours requirement - Reduced administrative burden with paperless billing and fast payment turnaround - Access to a custom-built calendar for seamless patient scheduling - Access to experienced clinical consultations for patient support - 24/7 Care Navigation team available for client crisis support Equal Opportunity Employer statement and workforce privacy information apply.

🏢 Summary: Contract psychiatrist role providing evidence-based virtual mental health care, including psychiatric evaluations, medication management, and patient-centered treatment planning. The position offers flexible scheduling, clinical support, and access to a connected care network with integrated technology tools. 🗂️ Requirements: Board certified MD or DO in Psychiatry, Unrestricted state license, Active DEA license preferred, Office space with ability to see clients in Hanover, Ability to treat patients across a full range of diagnoses and severity levels, Full-time resident of the United States, Experience with evidence-based medication treatment and clinical best practices 📃 Skills: Psychiatry, Telehealth, Medication, Evaluations, Assessments, Documentation, Treatment, Prescribing, DEA 🏢 Description: About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With advanced matching technology, a supportive provider platform, and opportunities for training and clinical consultation, providers can focus on patient care with reduced administrative burden. We are looking for contract psychiatrists who are passionate about whole-person, whole-family mental health care and working within a connected network to provide patients with accessible, culturally responsive, high-quality mental health care. As a contract psychiatrist, you’ll provide evidence-based treatment via live 60-minute video intake appointments and regular follow-up appointments. You'll conduct psychiatric evaluations and provide medication management. Providers can also refer patients to evidence-based therapy and coaching services. You will provide care to individuals from diverse backgrounds and experiences, with varying needs and abilities, while delivering culturally responsive care. Responsibilities: - Practice comprehensive mental health medication management via 60-minute intake appointments and regular follow-up appointments - Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment - Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications - Provide evidence-based medication treatment following clinical best practice guidelines, including measurement-based care and patient-centered care Requirements: - Board certified MD or DO in psychiatry - Unrestricted state license - Strong preference for clinicians with an active DEA license - Must have office space with ability to see clients in Hanover - Ability to provide care to patients with a full range of diagnoses, clinical complexity, and severity levels - Full-time resident of the United States Advantages of joining the provider network: - Set your own schedule without a minimum hours requirement - Reduced administrative burden with paperless billing and quick payment turnaround - Access to a custom-built calendar for seamless patient scheduling - Access to experienced clinical consultations for rapid patient support - 24/7 Care Navigation team for client crisis support We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other category protected by law. By applying for this contract position, your data will be processed according to the Workforce Privacy Notice.

🏢 Summary: Contract psychiatrist role providing evidence-based virtual mental health care, including psychiatric evaluations, medication management, and patient-centered treatment planning within a connected provider network. The position offers flexible scheduling, clinical support, and access to integrated care tools for serving diverse patient populations. 🗂️ Requirements: Board certified MD or DO in Psychiatry, Unrestricted state license, Active DEA license preferred, Office space available to see clients in Hanover, Ability to treat patients across a full range of diagnoses and severity levels, Full-time resident of the United States, Experience with evidence-based medication treatment and clinical best practices 📃 Skills: Psychiatry, Telehealth, Medication, Evaluations, Assessments, Treatment, Documentation, DEA 🏢 Description: About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With advanced matching technology, a supportive provider platform, and opportunities for training and clinical consultation, providers can focus on patient care with reduced administrative burden. We are looking for contract psychiatrists who are passionate about whole-person, whole-family mental health care and working within a connected network to provide patients with accessible, culturally responsive, high-quality mental health care. As a contract psychiatrist, you’ll provide evidence-based treatment via live 60-minute video intake appointments and regular follow-up appointments. You'll conduct psychiatric evaluations and provide medication management. Patients can also be referred to evidence-based therapy and coaching services alongside psychiatric care. You will provide care to individuals from a variety of backgrounds and experiences, including those with varying needs and abilities. The role emphasizes culturally responsive care that considers the impact of cultural background on each person’s care experience. Responsibilities: - Practice comprehensive mental health medication management through 60-minute intake appointments and regular follow-up appointments - Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment - Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications - Provide evidence-based medication treatment aligned with clinical best practice guidelines, including measurement-based and patient-centered care Requirements: - Board certified MD or DO in psychiatry - Unrestricted state license - Strong preference for clinicians with an active DEA license - Must have office space with ability to see clients in Hanover - Ability to provide care to patients with a full range of diagnoses, clinical complexity, and severity levels - Full-time resident of the United States Benefits: - Set your own schedule without a minimum hours requirement - Reduced administrative burden with paperless billing and quick payment turnaround - Access to a custom-built calendar for seamless patient connections - Access to experienced clinical consultations for patient support - 24/7 Care Navigation team for client crisis support Equal Opportunity Employer statement and workforce privacy information apply.

🏢 Summary: Contract psychiatrist role providing evidence-based mental health care through 60-minute video intake and follow-up appointments, including psychiatric evaluations and medication management. The position focuses on whole-person, culturally responsive care within a connected provider network, with strong operational and clinical support. Psychiatrists manage comprehensive treatment plans while leveraging an integrated platform and referral network for therapy and coaching services. 🗂️ Requirements: Board certified MD or DO in Psychiatry, Unrestricted state medical license, Active DEA license (strongly preferred), Office space with ability to see clients in Elkton, Ability to treat full range of psychiatric diagnoses and varying clinical complexity, Full-time resident of the United States 📃 Skills: Psychiatry, Telehealth, MedicationManagement, RiskAssessment, TreatmentPlanning, ClinicalDocumentation, DEA, VideoConferencing 🏢 Description: About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With advanced matching technology, a supportive provider platform, and opportunities for training and clinical consultation, this network enables clinicians to focus on patient care with reduced administrative burden. We are looking for contract psychiatrists who are passionate about whole-person, whole-family mental health care and working within a connected network to provide easily accessible, culturally responsive, high-quality mental health care. As a contract psychiatrist, you’ll provide evidence-based treatment via live 60-minute video intake appointments and regular follow-up appointments. You'll conduct psychiatric evaluations and provide medication management. You can refer patients to evidence-based therapy and coaching services in tandem with your care. You will provide care to individuals from diverse backgrounds and experiences, with varying needs and abilities, delivering culturally responsive care that is mindful of the impact of cultural background on each person’s care experience. Responsibilities: - Practice comprehensive mental health medication management via 60-minute intake appointments and regular follow-up appointments - Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment - Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications - Provide evidence-based medication treatment following clinical best practice guidelines (e.g., measurement-based care, patient-centered care) Requirements: - Board certified MD or DO in psychiatry - Unrestricted state license - Strong preference for clinicians with an active DEA license - Must have office space with ability to see clients in Elkton - Ability to provide care to patients with a full range of diagnoses, clinical complexity, and severity levels, with preference for providers who offer in-person options - Full-time resident of the United States Here are some of the advantages of joining the provider network: - Set your own schedule without a minimum hours requirement - Reduced administrative burden with paperless billing and quick payment turnaround - Access to a custom-built calendar for new patients to connect seamlessly - Access to experienced clinical consultations for rapid patient support - 24/7 Care Navigation team for client crisis support We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this contract position, your data will be processed in accordance with the Workforce Privacy Notice. If you are a California resident and would like to limit how this information is used, you may submit a request through the appropriate form. Personal information will be retained only as long as necessary for the purposes described. The organization does not sell or share personal information as defined by applicable law.

🏢 Summary: Contract psychiatrist role providing evidence-based mental health care through 60-minute video intake and follow-up appointments, including psychiatric evaluations and medication management. The position offers flexible scheduling, administrative support, and access to a collaborative provider network with clinical consultation resources. Psychiatrists deliver culturally responsive, patient-centered care to individuals with diverse backgrounds and varying levels of clinical complexity. 🗂️ Requirements: Board certified MD or DO in Psychiatry, Unrestricted state medical license, Active DEA license (strongly preferred), Ability to provide in-person care in Harrisburg with appropriate office space, Ability to treat full range of psychiatric diagnoses and severity levels, Full-time resident of the United States 📃 Skills: Psychiatry, MedicationManagement, RiskAssessment, Telehealth, VideoConsultation, PatientAssessment, TreatmentPlanning, Documentation, DEALicense 🏢 Description: About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With advanced matching technology, a supportive provider platform, and opportunities for training and clinical consultation, this network enables clinicians to focus on patient care with support for administrative tasks. We are looking for contract psychiatrists who are passionate about whole-person, whole-family mental health care and working within a connected network to provide easily accessible, culturally responsive, high-quality mental health care. As a contract psychiatrist, you’ll provide evidence-based treatment via live 60-minute video intake appointments and regular follow-up appointments. You'll conduct psychiatric evaluations and provide medication management. You can refer patients to evidence-based therapy and coaching services in tandem with your care. You will provide care to individuals from diverse backgrounds and experiences, with varying needs and abilities, delivering culturally responsive care that is mindful of the impact of cultural background on each person’s care experience. Responsibilities: - Practice comprehensive mental health medication management via 60-minute intake and regular follow-up appointments - Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment - Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications - Provide evidence-based medication treatment aligned with clinical best practice guidelines (e.g., measurement-based care, patient-centered care) Requirements: - Board certified MD or DO in psychiatry - Unrestricted state license - Active DEA license strongly preferred - Must have office space with ability to see clients in Harrisburg - Ability to provide care to patients with a full range of diagnoses, clinical complexity, and severity levels, with preference for providers offering in-person options - Full-time resident of the United States Advantages: - Set your own schedule without a minimum hours requirement - Reduced administrative burden with paperless billing and quick payment turnaround - Access to a custom-built calendar for seamless new patient connections - Access to clinical consultations and specialty group consultation meetings - 24/7 Care Navigation team for client crisis support We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law. By applying for this contract position, your data will be processed in accordance with the Workforce Privacy Notice. Information will be retained only as long as needed to fulfill the purposes for which it was collected.

🏢 Summary: Contract psychiatrist role providing evidence-based, whole-person mental health care through 60-minute video intakes and follow-up appointments. The position focuses on psychiatric evaluations, medication management, and collaborative care within a connected provider network. Offers flexible scheduling and administrative support through a technology-enabled platform. 🗂️ Requirements: Board certified MD or DO in Psychiatry, Unrestricted state medical license, Active DEA license (strongly preferred), Ability to provide in-person care in Williamstown with appropriate office space, Full-time resident of the United States, Ability to treat patients across full range of diagnoses and clinical complexity 📃 Skills: Psychiatry, Telemedicine, MedicationManagement, RiskAssessment, TreatmentPlanning, Documentation, DEA, Licensing 🏢 Description: About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With advanced matching technology, a supportive provider platform, and opportunities for training and clinical consultation, this opportunity allows you to focus on patient care with reduced administrative burden. We are seeking contract psychiatrists passionate about whole-person, whole-family mental health care and working within a connected network to provide accessible, culturally responsive, high-quality care. As a contract psychiatrist, you will provide evidence-based treatment via live 60-minute video intake appointments and regular follow-up visits. You will conduct psychiatric evaluations and provide medication management, with the ability to refer patients to therapy and coaching services as needed. Care is delivered to individuals from diverse backgrounds, with an emphasis on culturally responsive approaches. Responsibilities: - Practice comprehensive mental health medication management through 60-minute intake and follow-up appointments - Conduct mental health risk assessments and psychiatric medication evaluations - Provide longitudinal medication treatment - Develop patient-centered treatment plans - Document treatment recommendations and communicate with patients - Prescribe and manage psychiatric medications - Deliver evidence-based medication treatment aligned with clinical best practice guidelines (e.g., measurement-based care, patient-centered care) Requirements: - Board certified MD or DO in Psychiatry - Unrestricted state license - Strong preference for clinicians with an active DEA license - Must have office space with ability to see clients in Williamstown - Ability to provide care across a full range of diagnoses and clinical complexity, with preference for providers offering in-person options - Full-time resident of the United States Advantages: - Set your own schedule with no minimum hours requirement - Reduced administrative burden with paperless billing and quick payment turnaround - Access to a custom-built calendar for seamless patient scheduling - Access to experienced clinical consultations for patient support - 24/7 Care Navigation team for client crisis support

🏢 Summary: Contract psychiatrist role providing evidence-based mental health care through 60-minute video intake and follow-up appointments, including psychiatric evaluations and medication management. The position focuses on whole-person, culturally responsive care within a connected provider network, with support for referrals and administrative processes. Providers set their own schedules and deliver comprehensive treatment to patients with diverse backgrounds and clinical needs. 🗂️ Requirements: Board certified MD or DO in Psychiatry, Unrestricted state medical license, Active DEA license (strongly preferred), Office space with ability to see clients in Wilmington, Ability to treat full range of psychiatric diagnoses and severity levels, Full-time resident of the United States 📃 Skills: Psychiatry, MedicationManagement, RiskAssessment, Telehealth, VideoConsultation, TreatmentPlanning, ClinicalDocumentation, DEALicense 🏢 Description: About the Opportunity Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With advanced matching technology, a supportive provider platform, and opportunities for training and clinical consultation, this role allows psychiatrists to focus on patient care with support for scheduling and administrative tasks. We are looking for contract psychiatrists who are passionate about whole-person, whole-family mental health care and working within a connected network to provide patients with easily accessible, culturally responsive, high-quality mental health care. As a contract psychiatrist, you’ll provide evidence-based treatment via live 60-minute video intake appointments and regular follow-up appointments. You will conduct psychiatric evaluations and provide medication management, with the ability to refer patients to evidence-based therapy and coaching services alongside your care. You will provide care to individuals from diverse backgrounds and with varying needs and abilities, delivering culturally responsive care that recognizes the impact of cultural background on each person’s care experience. Responsibilities: - Practice comprehensive mental health medication management via 60-minute intake appointments and regular follow-ups - Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment - Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications - Provide evidence-based medication treatment following clinical best practice guidelines, including measurement-based and patient-centered care Requirements: - Board certified MD or DO in psychiatry - Unrestricted state license - Strong preference for clinicians with an active DEA license - Must have office space with ability to see clients in Wilmington - Ability to provide care to patients with a full range of diagnoses, clinical complexity, and severity levels, with preference for providers who offer in-person options - Full-time resident of the United States Benefits: - Set your own schedule with no minimum hours requirement - Reduced administrative burden with paperless billing and quick payment turnaround - Access to a custom-built calendar for seamless new patient scheduling - Access to experienced clinical consultations for rapid patient support - 24/7 Care Navigation team for client crisis support We are an Equal Opportunity Employer. By applying for this contract position, your data will be processed in accordance with the Workforce Privacy Notice. Information will be retained only as long as necessary to fulfill the purposes for which it was collected.

🏢 Summary: Care Operations Associate role supporting student mental healthcare operations by assisting with care navigation, scheduling, issue resolution, and coordination across clinical and support teams. The position focuses on delivering administrative care support, maintaining accurate CRM/EHR documentation, and improving operational workflows in a fast-paced healthcare environment. 🗂️ Requirements: High school diploma or equivalent, 1-3 years of customer service experience, Experience in healthcare settings, Understanding of healthcare operations and terminology, Strong problem-solving skills, Attention to detail, Excellent verbal and written communication skills, Experience managing processes end-to-end, Ability to troubleshoot operational issues, Knowledge of HIPAA guidelines, Ability to work in a fast-paced environment, Ability to manage multiple tasks simultaneously, Experience working with operational KPIs, Proficiency with CRM and EHR systems, Proficiency in Zendesk, Proficiency in Slack, Proficiency in Google Workspace 📃 Skills: Zendesk, Slack, Google, CRM, EHR, HIPAA, KPIs 🏢 Description: Company Overview Mantra Health is an award-winning digital mental health provider on a mission to make evidence-based care more accessible to students. Supporting mental health, wellness, and student persistence, Mantra Health offers a comprehensive suite of services, including self-guided wellness courses, peer support, coaching, therapy, psychiatry, 24/7 crisis intervention, intensive outpatient programming (IOP), as well as persistence intelligence technologies. Spanning the entire care continuum, Mantra Health provides comprehensive digital support to every member of the student body while using predictive modeling to identify those at high risk of dropout and extensive population analytics. From acceptance to graduation, Mantra Health ensures that both proactive wellness and targeted intervention are always within reach. Currently deployed across 150+ colleges and universities, Mantra Health serves over 1.3 million students and is actively reimagining how institutions manage mental well-being and student success. We've raised over $34m from leading investors. We're looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare. About the Role We are seeking a Care Operations Associate to play a critical role in ensuring smooth and efficient student care journeys by providing exceptional support to students and our clinic providers as we grow. This role requires a high attention to detail, strong understanding of healthcare operations, excellent communication skills, and a commitment to customer satisfaction. The associate will be responsible for resolving inquiries, troubleshooting issues, and guiding stakeholders through various healthcare processes. What You'll Do Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards. Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process. Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care. Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR). Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution. Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources. Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes. Participate in training sessions and team meetings to enhance knowledge and skills. Who You Are: High school diploma or equivalent; Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred. 1-3 years of experience in a customer service role, preferably within a healthcare setting. Strong understanding of healthcare operations, terminology, and common practices. Strong problem-solving skills and precise attention to detail. Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely. Comfort on the phone as an external representative of Mantra. Demonstrated experience with owning a process end-to-end, troubleshooting issues beyond simple scripted solutions, and proactively suggesting process improvements based on observed pain points. Compassion, patience, and a genuine desire to help others. Proven ability to work within operational metrics and has familiarity with KPIs in healthcare or operations settings. Ability to maintain confidentiality and adhere to all HIPAA guidelines. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Metrics-driven mindset with demonstrated ability to meet or exceed operational KPIs while maintaining quality and accuracy standards. Foster a collaborative team environment, particularly during high-pressure situations, by communicating complex information clearly and concisely, ensuring timely resolution and understanding across stakeholders. Proficiency in Zendesk, Slack, Google Workspace, and experience working within CRM and EHR systems preferred. Bilingual proficiency (English and Spanish) is a plus. Hiring for the Following Shifts: Saturday to Wednesday 9am to 6pm Eastern Why Choose Mantra A chance to collaborate with a passionate, dedicated, and innovative team focused on elevating the student experience through mental healthcare. Opportunities for professional growth through mentorship, cross-functional collaboration and skill development. Competitive salary and benefits, including PTO, equity, health insurance, etc. Compensation & Benefits Compensation: $45,000-$48,000 / year At Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys: Medical, vision, and dental coverage for employees, spouses, and dependents 401(k) Flexible work location Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment Inclusive parental leave, equal for all parents $1,000 new-parent mental wellness benefit Commuter card, if you commute Access to One Medical Healthcare & Dependent Care FSA Mantra health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Protect Your Information: Mantra Health has been made aware of fraudulent recruitment activities where individuals pose as our hiring team. Please note that all official communications will come from an @mantrahealth.com email address. Click here to learn more.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.