Care Operations Associate

🏢 Summary: Customer Engineer, AI Solutions role focused on leading technical sales engagements and end-to-end implementations of an AI software platform for healthcare practices. The position bridges Sales, Customer Success, Product, and Engineering to secure technical wins, drive customer adoption, and influence product roadmap decisions. It involves solution design, integrations, implementation, and ongoing technical advisory in a fast-paced startup environment. 🗂️ Requirements: 5+ years in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering in high-growth tech companies, Experience leading SaaS or enterprise software implementations from discovery to production launch, Proven experience partnering with Sales to win new business and Customer Success to expand accounts, Strong technical aptitude and ability to explain complex software concepts to non-technical stakeholders, Experience in high-velocity SMB and/or mid-market environments, Cross-functional collaboration with Product, Engineering, Product Marketing, Sales, and Customer Success, Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience), Experience with healthcare software, workflows, EMRs/EHRs, or healthcare integrations (preferred) 📃 Skills: SaaS, AI, EMR, EHR, Integrations, APIs, EnterpriseSoftware, Implementation, SolutionDesign, TechnicalDiscovery, ProductDemos, ProofOfConcept, Testing, WorkflowAutomation 🏢 Description: Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers. If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome. Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: We are looking for a highly technical, customer-focused Customer Engineer, AI Solutions to help scale one of Nitra's fastest-growing businesses. This role sits at the intersection of Sales, Customer Success, Product, and Engineering and will be responsible for helping healthcare practices successfully evaluate, implement, adopt, and expand Nitra's AI software platform. This is a highly cross-functional role with three core responsibilities. First, you'll partner with Sales and Customer Success to secure the technical win for both new customer acquisitions and cross-sell opportunities. Second, you'll own successful customer implementations, ensuring customers quickly realize value from our AI platform. Third, you'll serve as the voice of the customer by working closely with Product, Product Marketing, and Engineering to influence roadmap decisions and continuously improve the customer experience. The ideal candidate combines strong technical aptitude with exceptional customer-facing skills. You enjoy solving complex customer problems, translating technical capabilities into business value, and building repeatable implementation processes that scale. If you're excited about AI, healthcare technology, and working in a fast-paced startup environment, we'd love to meet you. Your responsibilities will include: - Partner with Sales and Customer Success throughout the sales cycle by leading technical discovery, solution design, product demonstrations, proof-of-concepts, technical evaluations, and implementation planning. - Serve as the technical expert during customer engagements, helping healthcare organizations understand how Nitra's AI platform can automate workflows and improve operational efficiency. - Lead customer implementations from kickoff through production launch, including solution configuration, integrations, testing, training, validation, and go-live support. - Drive customer adoption by helping practices implement best practices, optimize workflows, and maximize long-term value from Nitra's AI software. - Partner closely with Product, Product Marketing, and Engineering to prioritize customer feedback, influence product roadmap decisions, and improve the customer experience. - Build scalable implementation methodologies, technical documentation, playbooks, demo environments, onboarding guides, and best practices that improve deployment quality and reduce time-to-value. - Troubleshoot technical issues and collaborate with Engineering to resolve complex customer challenges. - Measure and optimize implementation performance, technical win rates, customer adoption, customer satisfaction, and implementation quality. - Act as a trusted technical advisor throughout the customer lifecycle while identifying opportunities for expansion and additional product adoption. You have: - 5+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering within high-growth technology companies. - Proven success partnering with Sales organizations to win new business and Customer Success teams to expand existing customer relationships. - Experience leading SaaS or enterprise software implementations from technical discovery through production launch. - Strong technical aptitude with the ability to simplify complex software concepts for physicians, practice administrators, and business stakeholders. - Experience supporting high-velocity SMB and/or mid-market customer environments. - Experience working cross-functionally with Product, Engineering, Product Marketing, Sales, and Customer Success. - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent technical experience. - Excellent communication, presentation, and executive-facing consulting skills. - High energy, strong executive presence, and the ability to influence without direct authority. - Builder mindset with the ability to thrive in ambiguity and rapidly evolving startup environments. - Experience with healthcare software, healthcare workflows, EMRs/EHRs, or healthcare integrations is strongly preferred. - Experience working in VC-backed Series B-D technology companies is strongly preferred. What we offer: - Equity - Everyone at Nitra is an owner. When the company wins, you win. - Competitive Salary - Your salary will reflect your experience and reward your contributions. - Health Care - Comprehensive health, vision, and dental insurance options. - Retirement Benefits - Generous employer 401K match. - Hybrid work policy with four days in office and Wednesdays work-from-home.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: Staff Data Analyst role focused on building and leading advanced analytics strategy to drive customer insights, predictive modeling, and AI-enabled decision-making. The position involves designing semantic data models, co-creating scalable data pipelines, and delivering high-impact dashboards and command center solutions. You will leverage cloud and big data technologies to enable data-driven strategy across cross-functional teams. 🗂️ Requirements: BS in Computer Science, MIS or related technical degree, 7+ years experience in Data Analyst, Data Engineer or BI Developer role, Advanced SQL proficiency, Experience building reports and dashboards in Tableau or similar tools, Experience with ETL processes and data pipeline development, Programming experience in Python and Java, Experience working with Databricks and Snowflake, Experience with predictive modeling and advanced analytics, Ability to design data models and semantic layers, Experience collaborating with Engineering on scalable data solutions 📃 Skills: SQL, Python, Java, Databricks, Snowflake, Tableau, ETL, AI, ML, NLP, BI, DataModeling, PredictiveModeling, Cloud, Telemetry 🏢 Description: Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.The Data & Insights Team Okta’s Enterprise Data & Insights team empowers data-driven decision making across the company by delivering trusted analytics, insights, and tools. We partner closely with teams such as Marketing, Sales, Finance, Product, and Customer First to unlock business value through data strategy, scalable solutions, and impactful storytelling. The Staff Data Analyst Opportunity We are looking for a Staff Data Analyst who has a passion for driving decisions and insights through data to join the Enterprise Data & Insights team. You will be successful if you are detail-oriented, analytical, like solving big problems, connecting dots, understanding business challenges and determining options to solve using data, and can effectively communicate with team members and business partners. In this role, you will be key in creating the foundation for data-based decision-making across Okta's functional business teams and will work with internal customers to identify ways to effectively leverage data using cutting edge cloud and big data technologies to drive business insights. What you’ll be doing Serve as the definitive SME for Customer First analytics, defining the data models, metrics, and value drivers that steer company strategy. Lead the exploration and integration of AI-driven tools to automate workflows and pioneer new methodologies for data discovery, including defining the foundational semantic models that power our AI agents. Architect the analytics strategy for customer insights, leveraging product telemetry and public data to identify and predict risk and growth signals. Own the vision for our semantic layer, ensuring it supports advanced modeling, self-service, and high-integrity dashboarding. Participate in high-impact initiatives in predictive modeling (cross-sell, churn, LTV) that directly influence GTM execution. Partner with leadership and account teams to translate raw insights into a high-impact, action oriented Command Center, empowering account teams to instantly prioritize and execute on the most urgent opportunities and risks. Partner with Engineering to co-design data pipelines and transformations that ensure long-term scalability and data quality. Set the bar for excellence in data storytelling and modeling, mentoring the broader team on best practices and process improvement. What you’ll bring to the role BS in CS, MIS, related technical degree 7+ years experience as a Data Analyst/Data Engineer/BI Developer Advanced SQL experience Excellent communication skills, both written and verbal, ability to work with all levels of the organization Provide thought leadership on the evolution of our analytics maturity, moving beyond traditional descriptive dashboards toward predictive, AI-enabled solutions that utilize NLP and deep analysis to drive proactive decision-making Experience with building reports and visualizations to represent data intuitively in Tableau or similar data visualization tools Advanced analytics, data science, AI/ML experience and techniques are a plus Ability to work cross-functionally and communicate with technical and non-technical teams Experience with ETL processes, software development, and lifecycle awareness, using Python, Java, Databricks, and Snowflake Excellent time management and prioritization skills What you can look forward to as an Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. ir needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. #LI-HM2 #LI-Hybrid P24716_3407508The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $152,000—$190,000 USDBelow is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$136,000—$170,000 USDThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

🏢 Summary: Entrepreneurial Customer & Community Growth Manager role focused on building and scaling customer communities, advocacy programs, and engagement initiatives across fintech and AI healthcare products. The position drives product adoption, retention, and revenue growth by leading lifecycle communications, customer councils, and cross-functional growth strategies. Ideal for a builder experienced in customer marketing and community development within high-growth technology environments. 🗂️ Requirements: 5+ years in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer-facing roles, Experience building customer communities or advocacy programs from scratch, Strong knowledge of customer lifecycle marketing, engagement, retention, and expansion strategies, Experience measuring customer engagement and business outcomes, Project management and cross-functional collaboration experience, Experience supporting SMB and mid-market customers, Ability to analyze customer behavior and optimize engagement strategies, Comfort working in fast-paced, high-growth environments 📃 Skills: Analytics, SaaS, Fintech, AI, Marketing, Lifecycle, Engagement, CRM, ProjectManagement, Community, DataAnalysis 🏢 Description: Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company and looking for people who want to do meaningful work. Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: We are looking for a highly entrepreneurial and customer-obsessed Customer & Community Growth Manager to build and scale the engagement engine behind Nitra's customer ecosystem. This role sits at the intersection of Marketing, Customer Success, Product, Partnerships, and Revenue, and is responsible for increasing customer engagement, advocacy, adoption, and expansion across Nitra's fintech, marketplace, and AI software products. As we continue to scale, we're building the largest community of independent healthcare practice owners in the country. You will launch customer communities, develop advocacy programs, lead customer communications, and create educational content that strengthens relationships while driving measurable business growth. Your responsibilities will include: - Build and scale customer communities across specialty-specific and role-specific groups. - Launch and manage online communities, forums, networking groups, regional chapters, customer councils, summits, and events. - Develop initiatives that increase adoption and cross-product usage across fintech, marketplace, and AI software offerings. - Own customer advocacy programs including ambassadors, referral programs, testimonials, case studies, and reference programs. - Lead customer communications including newsletters, lifecycle campaigns, product announcements, webinars, and onboarding initiatives. - Create thought leadership content including podcasts, benchmark reports, industry research, surveys, and insights. - Build and manage Customer Advisory Boards and Physician Councils to gather feedback and influence product strategy. - Partner with Customer Success, Product, Marketing, Partnerships, and Sales teams to deliver exceptional customer experiences. - Measure engagement and optimize programs using data to improve adoption, retention, and expansion. - Analyze customer behavior to develop scalable engagement strategies that increase retention and revenue growth. You have: - 5+ years of experience in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar roles. - Experience building customer communities or advocacy programs from scratch. - Strong understanding of customer lifecycle marketing, engagement, retention, and expansion strategies. - Excellent communication and relationship-building skills. - Strong project management and cross-functional collaboration skills. - Strong analytical mindset with experience measuring customer engagement and business outcomes. - Experience supporting SMB and mid-market customers. - Experience in healthcare, fintech, SaaS, marketplaces, or vertical software is a plus. - Experience in VC-backed Series B-D technology companies is preferred. What we offer: - Equity. - Competitive salary. - Comprehensive health, vision, and dental insurance. - 401K employer match. - Hybrid work policy with four in-office days and one work-from-home day per week.

🏢 Summary: Quality Operations Specialist role focused on ensuring compliant sterile and non-sterile pharmaceutical manufacturing in a 503A/503B environment through batch review, deviation management, root cause analysis, and quality oversight. The position supports regulatory compliance, environmental monitoring, and operational efficiency while leveraging AI-enabled tools to improve quality processes and decision-making. 🗂️ Requirements: Bachelor of Science in a science-related discipline, Minimum 4 years of directly related experience, Experience in sterile and non-sterile manufacturing, Knowledge of cGMP regulations, Knowledge of state and federal regulations, Proficiency in data analysis, Experience with root cause analysis and CAPA processes, Proficiency in Microsoft Office, Strong organizational and prioritization skills 📃 Skills: cGMP, CAPA, FDA, Excel, Word, PowerPoint, Outlook, AI, Manufacturing, Compliance, Aseptic, Cleanroom, Monitoring, Analysis 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.Position Summary: The Quality Operations Specialist ensures consistent delivery of safe, sterile, and compliant pharmaceutical products, directly impacting patient outcomes and regulatory standing. This role owns quality oversight across manufacturing review, deviation management, and compliance assurance within a fast-scaling 503A/503B environment. Leveraging AI as a force multiplier, the Specialist enhances review speed, improves deviation detection, strengthens root cause analysis, and enables data-driven decision-making at scale. Operating with high autonomy, this role integrates quality into operational execution while continuously improving systems and processes. Responsibilities: Quality Execution Batch Review: Conduct detailed review of cGMP batch records and manufacturing documentation, using AI-enabled validation tools to identify discrepancies, improve accuracy, and accelerate throughput. Process Monitoring: Monitor manufacturing activities to ensure adherence to aseptic techniques, cleanroom standards, and operational procedures. Release Support: Support product release readiness by verifying data integrity and completeness while ensuring alignment with regulatory expectations and quality standards. Deviation and Investigation Deviation Handling: Identify, document, and support triage of deviations, ensuring timely escalation and compliance with internal procedures and regulatory requirements. Root Cause Analysis: Perform structured root cause analysis using data-driven methodologies to uncover underlying issues and support effective corrective actions. CAPA Support: Assist in the development and implementation of corrective and preventive actions, tracking effectiveness and closure. Compliance and Efficiency Regulatory Adherence: Execute quality processes in alignment with FDA and state regulations within a 503A/503B environment. Environmental Monitoring: Perform and support environmental monitoring activities to ensure compliance with sterility and contamination control standards. Operational Support: Collaborate with cross-functional teams to resolve quality issues, improve workflows, and support high-quality execution. Knowledge and Skills: Strong knowledge of cGMP regulations, sterile and non-sterile manufacturing processes, and quality systems. Proficiency in data analysis, root cause investigation methodologies, and CAPA processes. Strong organizational, prioritization, and multitasking skills in fast-paced, regulated environments. Effective communication and cross-functional collaboration skills. Experience and Qualifications: Minimum of 4 years of directly related experience. Bachelor of Science in a science-related discipline required. Strong attention to detail, organizational, and prioritization skills. Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook. Experience in sterile and non-sterile manufacturing and knowledge of state and federal regulations required. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Quality Operations Specialist role focused on ensuring compliant sterile and non-sterile pharmaceutical manufacturing within a 503A/503B environment. The position supports batch review, deviation management, root cause analysis, CAPA processes, and environmental monitoring while leveraging AI-enabled tools to improve quality operations. Candidates are expected to work cross-functionally to maintain regulatory compliance and optimize operational efficiency. 🗂️ Requirements: Bachelor of Science in a science-related discipline, Minimum 4 years of directly related experience, Knowledge of cGMP regulations, Experience in sterile manufacturing, Experience in non-sterile manufacturing, Knowledge of state and federal pharmaceutical regulations, Proficiency in data analysis, Experience with root cause analysis methodologies, Experience with CAPA processes, Proficiency in Microsoft Office, Strong organizational and prioritization skills 📃 Skills: cGMP, CAPA, FDA, Excel, Word, PowerPoint, Outlook, AI, Manufacturing, Compliance, Aseptic, Cleanroom, Monitoring, Analysis 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.Position Summary: The Quality Operations Specialist ensures consistent delivery of safe, sterile, and compliant pharmaceutical products, directly impacting patient outcomes and regulatory standing. This role owns quality oversight across manufacturing review, deviation management, and compliance assurance within a fast-scaling 503A/503B environment. Leveraging AI as a force multiplier, the Specialist enhances review speed, improves deviation detection, strengthens root cause analysis, and enables data-driven decision-making at scale. Operating with high autonomy, this role integrates quality into operational execution while continuously improving systems and processes. Responsibilities: Quality Execution Batch Review: Conduct detailed review of cGMP batch records and manufacturing documentation, using AI-enabled validation tools to identify discrepancies, improve accuracy, and accelerate throughput. Process Monitoring: Monitor manufacturing activities to ensure adherence to aseptic techniques, cleanroom standards, and operational procedures. Release Support: Support product release readiness by verifying data integrity and completeness while ensuring alignment with regulatory expectations and quality standards. Deviation and Investigation Deviation Handling: Identify, document, and support triage of deviations, ensuring timely escalation and compliance with internal procedures and regulatory requirements. Root Cause Analysis: Perform structured root cause analysis using data-driven methodologies to uncover underlying issues and support effective corrective actions. CAPA Support: Assist in the development and implementation of corrective and preventive actions, tracking effectiveness and closure. Compliance and Efficiency Regulatory Adherence: Execute quality processes in alignment with FDA and state regulations within a 503A/503B environment. Environmental Monitoring: Perform and support environmental monitoring activities to ensure compliance with sterility and contamination control standards. Operational Support: Collaborate with cross-functional teams to resolve quality issues, improve workflows, and support high-quality execution. Knowledge and Skills: Strong knowledge of cGMP regulations, sterile and non-sterile manufacturing processes, and quality systems. Proficiency in data analysis, root cause investigation methodologies, and CAPA processes. Strong organizational, prioritization, and multitasking skills in fast-paced, regulated environments. Effective communication and cross-functional collaboration skills. Experience and Qualifications: Minimum of 4 years of directly related experience. Bachelor of Science in a science-related discipline required. Strong attention to detail, organizational, and prioritization skills. Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook. Experience in sterile and non-sterile manufacturing and knowledge of state and federal regulations required. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role overseeing regional account management, retention, and revenue expansion in a regulated healthcare environment. The position focuses on AI-enabled forecasting, customer growth strategies, compliance-driven execution, and cross-functional collaboration to drive scalable post-sale performance. Candidates will lead high-performing teams while improving customer retention, operational efficiency, and enterprise growth. 🗂️ Requirements: 10+ years in account management, customer success, or post-sale commercial leadership, 1+ years leading managers or senior leaders, Experience improving retention and expansion in regulated or complex industries, Advanced proficiency with CRM platforms and forecasting tools, Experience with AI-driven analytics and data-driven decision-making, Strong knowledge of compliance and risk management in regulated environments, Bachelor's degree or equivalent experience, Ability to manage cross-functional collaboration across operations, finance, legal, quality, and sales 📃 Skills: CRM, AI, Analytics, Forecasting, Pipeline, Segmentation, Automation, Dashboards, Finance, Operations, Legal, Compliance, Quality, Healthcare, LifeSciences 🏢 Description: Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower's customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams, strengthening cross-functional orchestration, and institutionalizing repeatable systems that enhance transparency, accountability, and long-term value creation across the region. Responsibilities: Regional Account Revenue Ownership - Revenue Ownership: Own regional retention and expansion performance by designing AI-enabled account strategies, optimizing pricing and renewal motions, and ensuring disciplined execution. Drive predictable growth through data-informed prioritization, pipeline visibility, and risk mitigation while protecting margin, compliance, and service quality in a regulated healthcare environment. - Growth Strategy: Develop scalable expansion frameworks leveraging AI-driven segmentation, opportunity scoring, and customer insights to unlock wallet share. Align regional growth plans with enterprise priorities, ensuring execution rigor, cross-functional coordination, and measurable outcomes. - Forecast Accuracy: Establish high-confidence forecasting systems using AI-enhanced analytics, standardized inspection cadences, and performance dashboards. Partner with Finance and Revenue Operations to ensure data integrity, reduce variability, and proactively surface risks. Account Management Team Leadership - Leader Development: Build and coach high-performing managers through structured development plans, performance analytics, and AI-supported coaching insights. Elevate leadership capability, reinforce accountability, and cultivate a culture of excellence. - Performance Management: Drive clear expectations, rigorous inspection rhythms, and data-backed performance interventions. Utilize AI tools to identify gaps, optimize productivity, and enhance decision-making across the regional account management organization. - Talent Strategy: Attract, retain, and develop top-tier talent through structured hiring, succession planning, and capability building. Leverage AI in talent assessment and workforce planning to ensure scalable leadership pipelines aligned with growth trajectory. Customer Stewardship and Executive Engagement - Executive Engagement: Own senior-level customer relationships, leading strategic conversations, escalations, and negotiations with credibility and transparency. Use AI-driven insights to anticipate needs, strengthen trust, and align customer expectations with operational realities. - Value Delivery: Ensure consistent delivery of customer commitments through disciplined account planning, proactive communication, and performance tracking. Integrate AI tools to monitor satisfaction, identify risks, and enhance service quality across complex, high-value accounts. - Retention Strategy: Design and execute retention programs leveraging predictive analytics, health scoring, and engagement models. Mitigate churn risks early while reinforcing long-term partnerships that drive sustainable growth and enterprise confidence. Compliance-Embedded Account Execution - Process Optimization: Standardize account management workflows using AI-enabled automation, playbooks, and performance metrics. Drive efficiency, scalability, and consistency while reducing manual effort and improving execution quality across the region. - Cross-Functional Collaboration: Orchestrate collaboration across Operations, Quality, Finance, Legal, and Sales to ensure seamless account execution. Clarify ownership, streamline escalation paths, and align priorities to operate as a unified enterprise system. - Risk Management: Embed compliance, quality, and contractual guardrails into all account activities. Partner with regulatory and legal teams to proactively identify risks, ensure adherence, and prevent exposure in a highly regulated 503A/503B environment. Forecasting, Renewal Discipline, and Predictability - Data Utilization: Leverage AI and advanced analytics to generate actionable insights, inform strategy, and enhance decision-making. Drive adoption of data-driven practices that improve speed, accuracy, and business outcomes across account management functions. - System Scaling: Build scalable systems, frameworks, and governance models that support rapid growth. Ensure repeatability, transparency, and alignment with enterprise standards while enabling flexibility in a dynamic, high-growth environment. - Continuous Improvement: Champion a culture of innovation and learning agility by integrating AI tools, testing new approaches, and refining processes. Continuously elevate performance standards to sustain competitive advantage and operational excellence. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics for pipeline management, customer insights, and performance optimization within complex, high-growth commercial environments. - Strong leadership capability in building, coaching, and scaling high-performing teams, with expertise in performance management, talent development, and organizational design aligned to strategic priorities. - Deep understanding of regulated business environments, including risk management, compliance alignment, and cross-functional coordination across quality, legal, and operational stakeholders. - Exceptional communication, executive presence, and strategic thinking skills, with the ability to influence senior stakeholders, manage complexity, and drive enterprise-level outcomes. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention, expansion, and customer trust in regulated or complex environments. - Experience operating within healthcare, life sciences, or similarly governed industries preferred. - Bachelor's degree required, or equivalent experience considered. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Full-time Assistant Health Services Administrator role supporting daily healthcare operations within a correctional facility, ensuring compliance with accreditation standards and regulatory requirements. The position assists with staffing, budgeting, accreditation readiness, and cross-functional coordination while serving as a leadership partner to the Health Services Administrator. This role is designed as a pathway to senior healthcare administration leadership. 🗂️ Requirements: Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business Administration or related field, Minimum 3 years healthcare administration or healthcare operations experience, Minimum 2 years supervisory or management experience, Current BLS/CPR certification, Active RN license (required at some sites, including active California RN license where applicable), Ability to obtain facility security clearance, Experience with healthcare accreditation and regulatory compliance 📃 Skills: NCCHC, ACA, EHR, HRIS, Microsoft, Budgeting, Payroll, Accreditation, Compliance, WorkforcePlanning 🏢 Description: Assistant Health Services Administrator (AHSA) Compensation: $155,000–$170,000 annually Position Summary The Assistant Health Services Administrator (AHSA) supports the Health Services Administrator (HSA) in the daily oversight and administration of the healthcare program within an assigned correctional facility. This position serves as a key operational partner to the HSA, assisting with staffing, compliance monitoring, financial controls, accreditation preparation, and cross-functional coordination to ensure healthcare services are delivered effectively, efficiently, and in compliance with NCCHC standards, regulatory requirements, and contractual obligations. The AHSA assumes designated administrative responsibilities during the HSA's absence and is expected to demonstrate strong leadership, operational judgment, and a commitment to quality healthcare delivery. This role is designed as a development pathway for professionals aspiring to Health Services Administrator leadership positions. Essential Duties and Responsibilities Operations & Program Administration - Assist the HSA in managing daily healthcare operations, including staffing coordination, workflow management, and resource allocation. - Prepare and distribute operational, statistical, and narrative reports as required by organizational leadership and contract requirements. - Monitor staffing patterns and coverage needs, identifying and addressing operational gaps. - Assist with payroll review, timekeeping accuracy, and labor management activities. - Maintain organized administrative records, contracts, policies, procedures, and correspondence. - Support operational initiatives designed to improve efficiency, quality, and patient care outcomes. Compliance & Accreditation - Support ongoing compliance with NCCHC standards, ACA standards, state regulations, and applicable federal requirements. - Assist in developing, reviewing, and updating healthcare policies and procedures. - Coordinate accreditation readiness activities, including survey preparation, mock audits, and corrective action plan monitoring. - Conduct routine audits of administrative and clinical records to identify compliance concerns and improvement opportunities. - Monitor implementation of corrective actions and regulatory requirements. Financial & Contract Management - Assist with monitoring healthcare budgets and operational expenditures. - Track budget performance and report variances to leadership. - Support contract compliance monitoring and vendor performance review activities. - Assist with invoice review, purchase order tracking, and financial reporting. - Promote cost-effective resource utilization while maintaining quality patient care services. Staffing & Human Resources Support - Assist with recruitment, onboarding, orientation, credentialing, and retention activities. - Support employee performance management processes in collaboration with Human Resources. - Assist in addressing staffing concerns, scheduling conflicts, and operational issues. - Support employee development initiatives, in-service education, and training programs. - Promote employee engagement and a positive workplace culture. Communication & Collaboration - Serve as a liaison between healthcare staff, facility administration, custody leadership, and CHP leadership teams. - Communicate effectively with operations, compliance, human resources, and clinical leadership. - Participate in leadership meetings, accreditation planning sessions, and staff meetings. - Represent the HSA during meetings and operational discussions when designated. - Perform additional duties and special projects as assigned. Qualifications Education - Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business Administration, or a related field required. - Master's degree preferred. Licensure & Certifications - Current Registered Nurse (RN) license strongly preferred and may be required at some sites. - California sites requiring RN licensure must maintain an active California RN license. - Current BLS/CPR certification required. Experience - Minimum of three (3) years of healthcare administration, healthcare operations, or related experience required. - Minimum of two (2) years of supervisory or management experience required. - Correctional healthcare, long-term care, behavioral health, or multi-site healthcare operations experience strongly preferred. - Experience with NCCHC or ACA accreditation standards preferred. - Experience with budgeting, payroll systems, workforce planning, and contract compliance preferred. Knowledge, Skills & Abilities - Knowledge of healthcare operations, accreditation standards, and regulatory compliance requirements. - Strong organizational, analytical, and project management skills. - Ability to manage multiple priorities and deadlines in a fast-paced environment. - Proficiency with Microsoft Office, HRIS platforms, EHR systems, and related business applications. - Excellent written and verbal communication skills. - Strong leadership, decision-making, and problem-solving abilities. - Ability to maintain confidentiality of patient, employee, and operational information. - Knowledge of California healthcare regulations, employment laws, and correctional healthcare practices preferred. Work Environment - Full-time, exempt position. - Primarily Monday through Friday schedule, with flexibility required based on operational needs. - On-site position within a correctional facility. - Must successfully complete all facility security clearance and training requirements prior to employment. - May require occasional travel to other facilities or regional offices. Physical Demands - Ability to move throughout a secure correctional facility, including administrative and clinical areas. - Ability to operate computers, EHR systems, HRIS systems, and standard office equipment for extended periods. - Ability to review and process detailed clinical, operational, financial, and regulatory documentation. - Ability to communicate effectively with individuals at all levels of the organization. - Ability to respond appropriately to operational emergencies and urgent situations. Work Location: In Person

🏢 Summary: Executive Assistant role supporting the CEO and New York office operations in a fast-paced healthcare technology startup. The position focuses on executive support, office management, coordination of meetings and travel, and operational support for leadership initiatives. The role requires strong organizational skills, discretion, and experience supporting senior executives in high-growth environments. 🗂️ Requirements: 6+ years supporting senior executives or C-level leaders, Experience in startup or PE/VC high-growth environments, Exceptional organizational skills, Ability to manage multiple priorities, Strong judgment and discretion with confidential information, Excellent written and verbal communication skills, Ability to adapt quickly to changing priorities, Proficiency with Google Workspace, Proficiency with Microsoft Office, Proficiency with Slack, Proficiency with Zoom, Experience with calendar management tools 📃 Skills: GoogleWorkspace, MicrosoftOffice, Slack, Zoom, Calendars, Travel, ExpenseReporting, Operations, Scheduling 🏢 Description: Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. Today, Iterative Health is headquartered in Cambridge, Massachusetts, and New York City with 250+ employees world-wide. As the Executive Assistant to the Office of the CEO at Iterative Health, you'll serve as a trusted partner, ensuring priorities stay on track while helping our New York office operate seamlessly. We're looking for a highly organized, proactive, and resourceful professional who thrives in a fast-paced, high-growth environment and is eager to make an impact. As a key member of the organization, you'll wear multiple hats—providing exceptional executive support, overseeing day-to-day office operations, anticipating needs before they arise, and solving problems with urgency and professionalism. You'll help create the structure and operational excellence that enables our CEO and broader team to do their best work. This role is ideal for someone who is ambitious, resourceful, and energized by building, improving, and taking ownership. If you're someone who enjoys rolling up your sleeves, embraces new challenges, and is excited to grow alongside a scaling company, we'd love to hear from you. Where You'll Drive Impact Manage the Office of CEO team member's calendars, balancing shifting priorities and resolving scheduling conflicts. Coordinate domestic and international travel, accommodations, itineraries, and expense reports. Support executive meetings, board meetings, leadership meetings, and company events. Act as a trusted gatekeeper, managing communications with professionalism and discretion. Handle confidential and sensitive information with the highest level of integrity. Anticipate executive needs and proactively solve problems before they arise. Manage the day-to-day operations of the New York office, ensuring a welcoming, organized, and productive workplace. Coordinate office vendors, maintenance requests, supplies, equipment, and building relationships. Plan office lunches, celebrations, employee events, and team gatherings. Partner with the People team to support onboarding and offboarding logistics, workspace setup, and employee experience initiatives. Maintain conference rooms, common spaces, and office inventory. Develop and foster strong relationships with key internal stakeholders, external partners, vendors, and customers to facilitate seamless collaboration and communication. Support strategic initiatives and special projects led by the CEO. Assist with planning executive offsites, leadership meetings, and company-wide events. Jump in wherever needed—embracing the variety and pace that comes with working at a fast paced company.. Perform related duties as requested What You'll Bring 6+ years of experience supporting senior executives, founders, or C-level leaders Experience supporting executives in a startup or other PE/VC high-growth organization, where you've successfully managed competing priorities, embraced change, and built scalable ways of working. Experience in professional services is a plus, but not required. Exceptional organizational skills with the ability to manage multiple priorities simultaneously. Strong judgment, discretion, and professionalism when handling confidential information. Excellent written and verbal communication skills. A proactive, resourceful mindset with a willingness to take ownership and solve problems independently. Ability to adapt quickly as priorities evolve. Proficiency with Google Workspace, Microsoft Office, Slack, Zoom, and calendar management tools. What Makes You Successful You anticipate needs before they become requests. You thrive in fast-moving environments where priorities shift quickly. You are resourceful, adaptable, and comfortable wearing multiple hats. You have a strong sense of urgency and follow through on every detail. You enjoy building processes and improving how work gets done. You're equally comfortable coordinating a board meeting, planning an office event, or solving an unexpected operational challenge. You're eager to learn, grow, and make a meaningful impact at a scaling startup. How We Work Collaborative and low-ego team environment High ownership and accountability culture Fast-paced and highly iterative growth environment Open communication and continuous learning mindset Mission-driven organization focused on improving patient outcomes Comfortable navigating evolving business priorities and opportunities Benefits That Support You We believe great teams do their best work when they feel supported — professionally and personally. Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston office Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered by Iterative Health Mental health and wellness support through Spring Health Health HSA or FSA options, and commuter FSA contributions supported by Iterative Health Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years 401(k) program with a company match of up to 3% (up to $3,000 annually) Weekly in-office lunch benefit every Tuesday 100% company-paid short-term and long-term disability coverage Annual wellness and professional development stipend to support your health and growth And more! New York pay range$90,000—$135,000 USDAt Iterative Health, we're actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact CandidateAccommodations@iterative.health.

🏢 Summary: Talent Acquisition Sourcer role focused on building and engaging talent pipelines across clinical research, operations, and corporate functions in a fast-growing healthcare technology environment. The position involves sourcing passive candidates, supporting employer branding initiatives, leveraging recruiting technologies, and partnering with hiring teams to meet workforce planning goals. The role offers a hybrid work environment, comprehensive benefits, and opportunities to support strategic talent growth initiatives. 🗂️ Requirements: 3+ years of sourcing, recruiting, talent acquisition, or talent engagement experience, Experience building talent pipelines and sourcing passive candidates, Experience using LinkedIn Recruiter and recruiting tools, Strong networking and relationship-building skills, Strong communication and organizational skills, Ability to manage multiple priorities in a fast-paced environment, Experience supporting healthcare, biotech, clinical research, or health tech organizations, Experience with ATS platforms such as Greenhouse 📃 Skills: LinkedIn, Greenhouse, ATS, Sourcing, Recruiting, Networking, EmployerBranding, TalentAcquisition 🏢 Description: Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. Today, Iterative Health is headquartered in Cambridge, Massachusetts, and New York City with 250+ employees world-wide. As Iterative Health continues to scale, we are seeking a proactive and relationship-driven Talent Acquisition Sourcer to help build and engage high-quality talent pipelines across the organization. This role will play a critical part in supporting the company's long-term hiring strategy by identifying, attracting, and nurturing talent across clinical research, operations and corporate. This is an ideal opportunity for someone who is passionate about networking, relationship-building, employer branding, and creating meaningful candidate connections within the healthcare, clinical research, and technology space. You will help strengthen Iterative Health's presence in the market while building pipelines that support both immediate and future talent needs. Where You'll Drive Impact Build and maintain proactive talent pipelines across operations and clinical research functions to support current and future hiring needs Develop and execute innovative sourcing strategies to identify and engage top talent in competitive markets Act as a brand ambassador for Iterative Health by creating meaningful candidate connections and delivering a positive candidate experience throughout the sourcing and engagement process Partner closely with Talent Acquisition Partners and TA leadership teams to align sourcing strategies with business priorities and workforce planning needs Build relationships within the healthcare, clinical research, biotech, and health tech communities through networking, industry associations, conferences, and events Lead and support employer branding initiatives across platforms including LinkedIn, Glassdoor, Indeed, and other talent channels to strengthen Iterative Health's market presence and candidate engagement Manage job board strategy to support effective talent attraction efforts Represent Iterative Health at recruitment events, networking events, industry conferences, career fairs, and association events to build brand awareness and cultivate strong talent communities Help build and activate Iterative Health's Employer Value Proposition in partnership with Marketing and cross-functional teams Host and attend recruiting and networking events and conferences that support talent engagement, pipeline development, and employer brand visibility Leverage sourcing tools, recruiting technologies, market insights, and talent intelligence to identify and attract diverse, high-quality talent Maintain strong engagement with passive candidates and cultivate long-term relationships within key talent communities Partner with the Talent Acquisition team to continuously improve sourcing strategies, candidate outreach, and talent engagement practices Track sourcing activity, pipeline health, and recruiting metrics to support data-driven decision-making and continuous improvement Stay informed on industry trends, competitive talent landscapes, and emerging recruiting best practices Collaborate cross-functionally with Marketing on talent attraction initiatives and recruiting projects Support additional talent initiatives and responsibilities that align with organizational growth and evolving business needs How We Work Collaborative and low-ego team environment Fast-moving and highly iterative culture Strong focus on ownership and accountability Mission-driven and patient-centered mindset Open communication and continuous learning Comfortable navigating evolving business needs What You Bring to the Team 3+ years of sourcing, recruiting, talent acquisition, or talent engagement experience Experience building talent pipelines and sourcing passive candidates across multiple functions Strong networking and relationship-building skills with the ability to engage candidates and industry professionals authentically Experience utilizing LinkedIn Recruiter, sourcing platforms, talent communities, and recruiting tools Passion for employer branding, talent engagement, and candidate experience Strong communication and organizational skills with attention to detail and follow-through Ability to manage multiple priorities in a fast-paced, growth-oriented environment Resourceful, proactive, and solutions-oriented mindset Experience supporting healthcare, biotech, clinical research, health tech, or high-growth organizations is strongly preferred Experience with Greenhouse or similar ATS platforms is preferred Benefits That Support You We believe great teams do their best work when they feel supported — professionally and personally. Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston office Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered by Iterative Health Mental health and wellness support through Spring Health Health HSA or FSA options, and commuter FSA contributions supported by Iterative Health Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years 401(k) program with a company match of up to 3% (up to $3,000 annually) Weekly in-office lunch benefit every Tuesday 100% company-paid short-term and long-term disability coverage Annual wellness and professional development stipend to support your health and growth And more! New York pay range$80,000—$110,000 USDAt Iterative Health, we're actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact CandidateAccommodations@iterative.health.