Customer Support Specialist II

🏢 Summary: Engineering Manager role leading a backend team to deliver greenfield and large-scale e-commerce logistics systems from concept to production. The position combines hands-on technical leadership with people and delivery management, driving architecture decisions and modern engineering practices. The role also leverages AI tools to enhance development efficiency and product outcomes. 🗂️ Requirements: 6+ years of software development experience, 2+ years of people leadership experience, 2+ years of project or delivery management experience, Bachelor’s degree in Computer Science, Software Engineering, IT or related field, Strong experience in at least one backend stack (Java, Python or Node.js), Experience with system design and software architecture, Experience with modern engineering best practices, Proficiency in using AI tools and large language models in development workflows, Ability to evaluate and apply AI-generated outputs responsibly, English proficiency at B2 level or higher 📃 Skills: Java, Python, Node.js, SystemDesign, Architecture, AWS, Azure, GCP, DevOps, CICD, GitHubCopilot, ChatGPT, Claude, LLMs 🏢 Description: InPost has revolutionised e-commerce parcel delivery in Poland and is now one of Europe’s leading OOH e-commerce enablement platforms. Founded in 1999 by Rafał Brzoska, InPost provides delivery services through our network of almost 47,000 Automated Parcel Machines (APMs) and almost 35,000 pick-up drop-off points (PUDO) in nine countries across Europe, as well as to-door courier and fulfilment services to e-commerce merchants. InPost’s lockers provide consumers with a cheaper and more flexible, convenient, environmentally friendly and contactless delivery option. Your responsibilities: Lead, mentor, and grow a team of engineers, supporting performance and career development. Drive greenfield initiatives and large-scale projects from concept to production. Take ownership of new topics started from scratch and navigate ambiguity. Ensure timely, high-quality delivery through effective planning and execution. Provide technical leadership in architecture and engineering best practices. Partner closely with Product Managers and stakeholders to align priorities and outcomes. Support the team through leadership and organizational change. Continuously improve and standardize development processes. Communicate progress, risks, and dependencies clearly to stakeholders. Must have: 6+ years of experience in software development. 2+ years of experience in people leadership. 2+ years of experience in project or delivery management. Very good command of English (B2+) in speech and writing. Bachelor’s degree in Computer Science, Software Engineering, IT, Electrical/Computer Engineering, or a related field. Strong technical background in at least one major backend stack (e.g., Java, Python, Node.js) Experience with system design and modern engineering practices. Proven ability to lead change and build teams in evolving environments. Product mindset with end-to-end ownership. Excellent communication and organizational skills. Proficiency in leveraging AI tools and large language models (e.g., GitHub Copilot, ChatGPT, Claude) to enhance productivity, accelerate development, and solve complex problems. Ability to critically evaluate AI-generated outputs and apply them responsibly within professional workflows. Nice to have: Cloud certifications (AWS, Azure, GCP). Scrum Master or Product Owner certification. Experience with DevOps practices and CI/CD. Exposure to security, compliance, or enterprise environments. Why InPost? Opportunity to work in a diverse, international, and cross-functional environment along with leading experts. You work and learn from a senior leader and her leadership bench, extending your experience and exposure in the e-commerce and logistic industry. InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe. Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development. You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and circular economy every day. You will have the opportunity to get involved in developing the company's own product.

🏢 Summary: Senior Full-stack Software Engineer role focused on building scalable, reliable logistics solutions using Java/Spring microservices and Angular frontend. The position involves end-to-end feature development, cloud-native deployments, CI/CD ownership, and optimization of data stores supporting logistics workflows. The role also includes production support, AI-assisted development, and collaboration within an Agile environment. 🗂️ Requirements: 4+ years experience in full-stack software development, Experience working in Agile/Scrum methodologies, Strong knowledge of Java and Spring framework, Experience with Angular frontend development, Practical experience with Docker and Kubernetes, Experience with CI/CD tools and automation practices, Knowledge of relational and NoSQL databases, Experience with PostgreSQL, ElasticSearch, and Redis, Understanding of cloud-native application development, Professional English (B2+) 📃 Skills: Java, Spring, Angular, Hibernate, Docker, Kubernetes, Kafka, PostgreSQL, ElasticSearch, Redis, GCP, CI/CD, Microservices, Git, Copilot, ChatGPT, Claude 🏢 Description: InPost has revolutionised e-commerce parcel delivery in Poland and is now one of Europe’s leading OOH e-commerce enablement platforms. Founded in 1999 by Rafał Brzoska, InPost provides delivery services through our network of almost 47,000 Automated Parcel Machines (APMs) and almost 35,000 pick-up drop-off points (PUDO) in nine countries across Europe, as well as to-door courier and fulfilment services to e-commerce merchants. InPost’s lockers provide consumers with a cheaper and more flexible, convenient, environmentally friendly and contactless delivery option. Join InPost Group as a (Senior) Full-stack Software Engineer for the InPost Logistics Network team! We are on a mission to create scalable and reliable software solutions for logistic operations, connecting businesses, markets, and consumers to deliver the most trusted customer experience for parcel delivery. Your responsibilities: Design, develop, and test full-stack features - Java/Spring microservices on the backend, Angular on the frontend - ensuring high performance and reliability (working with maps, geocoding APIs, administrative structures in multiple coutries) Own and evolve CI/CD pipelines, containerized deployments (Docker, Kubernetes), and cloud-native infrastructure (GCP) supporting your team's services Maintain and optimize relational and NoSQL data stores (PostgreSQL, ElasticSearch, Redis) powering logistics workflows Respond to and resolve production incidents; contribute to post-mortem analysis and follow-up improvements Leverage AI-assisted development tools (Copilot, Claude, etc.) to accelerate delivery while critically evaluating generated outputs Collaborate with Tech Leaders, Architects, Product Owners, and UX designers to translate business requirements into well-engineered solutions Actively participate in Scrum ceremonies and contribute to continuous improvement of team practices Qualifications: 4+ years of experience in a similar position and working in Agile methodologies. Understanding of technology, market trends, and standards in software development. Practical knowledge of Java, Angular, Spring, Hibernate, Docker, Kubernetes, Kafka. Understanding of the need to automate the software delivery process and practical experience of CI/CD tools and practices. Good knowledge of relational and NoSQL databases, such as PostgreSQL, ElasticSearch, and Redis. Hands-on experience in developing cloud-native applications will be highly beneficial. Familiarity with mobile app products will be an asset. English language skills at a professional level (minimum B2+). Independence, proactivity, organization of your work. Having a consumer-centric mindset. Proficiency in leveraging AI tools and large language models (e.g., GitHub Copilot, ChatGPT, Claude) to enhance productivity, accelerate development, and solve complex problems. Ability to critically evaluate AI-generated outputs and apply them responsibly within professional workflows. Why InPost? Opportunity to work in a diverse, international, and cross-functional environment along with leading experts. You work and learn from a senior leader and her leadership bench, extending your experience and exposure in the e-commerce and logistic industry. InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe. Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development. You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and circular economy every day. You will have the opportunity to get involved in developing the company's own product.

🏢 Summary: Founding commercial leadership role focused on building and scaling Flexport’s Automotive practice across OEMs, suppliers, and EV manufacturers. The position owns the full sales lifecycle, develops go-to-market strategy, and leads growth of a high-performing sales team for complex logistics and supply chain solutions. 🗂️ Requirements: 10+ years of professional experience, Experience selling complex logistics or supply chain solutions, Experience working with Fortune 500 customers, Knowledge of automotive ecosystem, Consultative selling experience, Pipeline management and forecasting skills, Team building and leadership experience, Analytical and commercial judgment, Executive-level communication skills 📃 Skills: Logistics, SupplyChain, Automotive, Sales, Forecasting, Customs, USMCA, HTS, RFP, CRM, Analytics 🏢 Description: About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity We are scaling our dedicated Automotive practice, and we are looking for the person who will lead it. This is a founding commercial role. You will start as a team of one, owning the full sales motion end-to-end, and you will build the team around you as the practice grows. You will define how Flexport expands our work with OEMs, Tier 1 and Tier 2 suppliers, EV battery manufacturers, and the broader automotive ecosystem. You will set the playbook, win marquee accounts, and hire the people who scale what you build. Reporting directly to the General Manager, you will operate with a high degree of autonomy and direct access to executive leadership. This role features a 50/50 compensation model (Base + Uncapped bonus), designed for strong leaders who take bets on themselves. Uncapped accelerators, equity grants, and comprehensive benefits. Why This Role Is Different The automotive logistics market is not a standard freight problem. A production line stoppage costs OEMs $50,000–$100,000 per minute in lost output—meaning a single missing part can trigger a crisis that no amount of expediting fully recovers. The industry is simultaneously navigating the most complex tariff environment in a generation: USMCA rules of origin require tracking Regional Value Content across multi-tier supplier networks, while Section 232 tariffs and ongoing trade policy volatility create constant, unpredictable duty exposure. Flexport has built the capabilities this market demands: - Customs expertise built for automotive complexity. Our AI-powered customs engine error-checks 100% of filings before submission—achieving a 0.2% error rate, roughly ten times better than the industry average. For OEMs and Tier 1s navigating USMCA rules of origin, HTS classification across thousands of part numbers, and volatile Section 232 exposure, this is a true competitive moat. - $900M+ saved in tariff exposure for customers over five years—through duty optimization, FTZ utilization, and first-entry-free strategies that protect margin on high-volume parts flows. - Real-time digital control tower with proactive exception management—giving customers and their supply chain teams milestone-level visibility before a disruption reaches the production floor. - Mexico cross-border expertise. As nearshoring reshapes automotive manufacturing, our US-Mexico corridor capabilities—customs brokerage, cross-border trucking, and bonded warehouse solutions—are increasingly central to how OEMs and Tier 1s are reconfiguring their supply chains. You Will - Own the full commercial motion for Flexport's Automotive practice: from pipeline generation through close and expansion. - Build, inspire, and ultimately lead a high-performing sales team as the practice scales, including hiring, onboarding, coaching, and developing Account Executives. - Define and execute a go-to-market strategy targeting OEMs, Tier 1 and Tier 2 suppliers, EV battery and component manufacturers, and aftermarket distributors across North America. - Establish and drive specific, targeted revenue goals and quotas; monitor and manage key performance metrics to ensure consistent performance. - Partner closely with Flexport's customs, operations, and product teams to design and deliver solutions for complex automotive supply chains. - Represent Flexport externally as a subject-matter authority in automotive logistics: at industry events, in RFP processes, and in senior customer conversations. - Take an entrepreneurial approach: you are building something new inside a company with global scale, and you will bring both the vision and the execution. You Should Have - 10+ years of overall professional experience, including direct experience selling complex, high-value logistics or supply chain solutions to Fortune 500 customers. - Deep familiarity with the automotive ecosystem—OEMs, Tier 1/Tier 2 suppliers, EV manufacturers, or automotive aftermarket—either through direct sales, account management, or operational roles. - A demonstrated track record as a top-performing individual contributor and, ideally, early-stage team builder: you know what it takes to close, and you know how to build a team that closes. - The instincts and resilience to operate as a team of one while building toward scale. - Strong consultative selling skills, with the ability to navigate complex, multi-stakeholder deals involving procurement, supply chain, logistics, and executive leadership. - Excellent analytical and commercial judgment: you can build and manage a pipeline, forecast accurately, and make strategic tradeoffs. - Exceptional communication skills and the ability to earn trust at every level, from AE to C-suite. The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits): $167,000—$180,000 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

🏢 Summary: Senior Product Manager role owning a critical part of a global logistics platform, defining product vision and roadmap, and delivering data-driven features that improve complex workflows for clients and operators. The position focuses on shipping intuitive, user-facing solutions in a data-dense environment while partnering cross-functionally with engineering, design, sales, and operations. It requires strong analytical capabilities and SQL proficiency to drive measurable business outcomes at scale. 🗂️ Requirements: 6+ years of product management or domain-relevant experience, Strong analytical and quantitative skills, Proficiency in SQL, Experience working with complex datasets and building metrics frameworks, Proven track record of shipping intuitive UX in data-dense, complex domains, Experience building user-facing or operator-facing workflow features, Ability to collaborate with engineering, design, sales, and operations teams, Excellent written and verbal communication skills 📃 Skills: SQL, Analytics, ProductManagement, UX, DataAnalysis, Metrics, B2B, Logistics, SupplyChain, WorkflowSoftware 🏢 Description: About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The opportunity: We're looking for a Senior Product Manager to join Flexport's product team and own a critical part of how we serve clients and operators across global logistics. You'll define the vision and roadmap for your product area, ship features that drive measurable business outcomes, and collaborate with engineering, design, commercial, and operations teams to solve hard problems at scale. Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you build will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world. This is a high-impact role for someone who combines strong product instincts with deep analytical skills and comfort navigating complex domains. You will: - Define and deliver features that improve key workflows for clients or internal operators across Flexport's platform - Own your product area end-to-end, from problem discovery through launch, adoption, and iteration - Partner with Engineering, Design, Sales, Operations, and other cross-functional teams to translate complex logistics workflows into clear, intuitive experiences - Use data to guide prioritization, measure impact, and identify opportunities - Develop analytics frameworks to track product health, user engagement, and business outcomes - Contribute to medium- and long-term product strategy, with opportunities to shape the future of the platform You should have: - 6+ years of product management experience, or other domain-relevant experience - Strong analytical and quantitative skills. You are comfortable working with complex datasets, building metrics frameworks, and using data to make decisions. SQL proficiency required - A track record of shipping intuitive UX in data-dense, complex domains - Experience building user-facing or operator-facing features that simplify multi-step workflows - Ability to collaborate deeply with designers, engineers, and commercial or operations teams - Excellent written and verbal communication skills, especially around tradeoffs and prioritization - Experience with B2B workflow software, supply chain platforms, or logistics technology is a plus Benefits: The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits): $155,520—$194,400 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

🏢 Summary: Full-time ICQA and Continuous Improvement Manager role focused on inventory control, quality assurance, and operational process improvement within fulfillment centers. The position involves leading teams, driving Lean and Six Sigma initiatives, analyzing operational data, and improving inventory accuracy and quality performance. Candidates should have experience in logistics or distribution environments and strong analytical and leadership capabilities. 🗂️ Requirements: Supervisory experience in distribution or manufacturing environments, Experience in Inventory Control and Quality Assurance management, Experience with Lean methodologies, Experience with Six Sigma methodologies, Strong data analysis and time management skills, Ability to manage operations in a 24/7 environment, Excellent verbal and written communication skills in English, Background in logistics, distribution, or similar environments, Ability to analyze KPIs and operational metrics, Experience leading cross-functional improvement initiatives 📃 Skills: ICQA, Lean, SixSigma, SQL, KPIs, SOPs, Analytics, Inventory, Quality, Logistics, Distribution, Manufacturing, Accounting, Finance 🏢 Description: The Opportunity: We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives. As a key member of the team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness. This senior ICQA and Continuous Improvement Manager position offers a unique opportunity to invest in others and foster a collaborative leadership style. By leveraging the tools, processes, and operations that drive efficient global trade, you will contribute to the overall success of fulfillment center operations through effective inventory control, quality assurance practices, and continuous improvement initiatives. Responsibilities: ICQA Operations and Quality Assurance: - Support safety programs and compliance to ensure a safe work environment for all associates. - Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations. - Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team. - Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents. - Plan for and identify root causes of inventory deviation through cause and effect analysis. - Participate in and lead network-wide fulfillment and operations-focused quality initiatives. Continuous Improvement: - Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality. - Lead and manage cross-functional continuous improvement projects, collaborating with various department managers. - Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance. - Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes. - Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance. Team Management and Development: - Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center. - Drive team performance, employee development, and engagement. - Motivate and mentor team members. What you will need: - Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data. - Proven ability to influence varying levels of seniority within an organization. - Highly dependable and able to manage business functions that can operate 24/7, including holidays. - Resilient problem-solving and multitasking skills in complex environments. - Strong commitment to employee development. - Previous supervisory experience in a distribution or manufacturing environment. - Excellent verbal and written communication skills in the local language and in English. What we're looking for: - Degree in a science or logistics-based discipline with a strong analytics and data focus preferred. - Strong understanding of finance and accounting functions and inventory relationships. - Background in logistics, distribution, or similar environments. - Previous Inventory Control and Quality Assurance management experience. - Experience with Lean and Six Sigma methodologies and techniques. Bonus points for: - Experience working with SQL, creating and running reports. - Bilingual English/Spanish proficiency. Compensation and Benefits: - Base salary range: $64,800—$89,100 USD. - Bonus, equity, medical, dental, and flexible time off benefits included.

🏢 Summary: Full-time ICQA and Continuous Improvement Manager role focused on inventory control, quality assurance, and operational process improvement within fulfillment centers. The position involves leading teams, driving Lean and Six Sigma initiatives, analyzing operational data, and improving inventory accuracy and quality processes. Candidates should have experience in logistics or distribution environments with strong analytical and leadership capabilities. 🗂️ Requirements: Supervisory experience in distribution or manufacturing environments, Experience in Inventory Control and Quality Assurance management, Knowledge of Lean and Six Sigma methodologies, Strong analytical and data management skills, Ability to manage operations in a 24/7 environment, Excellent verbal and written communication skills in English, Experience in logistics, distribution, or similar environments, Ability to lead teams and drive employee development 📃 Skills: ICQA, Lean, SixSigma, SQL, Analytics, KPIs, SOPs, Inventory, Quality, Logistics, Distribution, Manufacturing, Accounting, Finance 🏢 Description: The Opportunity: We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives. As a key member of the team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness. This senior ICQA and Continuous Improvement Manager position offers a unique opportunity to invest in others and foster a collaborative leadership style. By leveraging the tools, processes, and operations that drive efficient global trade, you will contribute to the overall success of fulfillment operations and shape the future of logistics with a focus on ICQA and continuous improvement. Responsibilities: ICQA Operations and Quality Assurance: - Support safety programs and compliance to ensure a safe work environment for all associates. - Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations. - Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team. - Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents. - Plan for and identify root causes of inventory deviation through cause and effect analysis. - Participate in and lead network-wide fulfillment and operations-focused quality initiatives. Continuous Improvement: - Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality. - Lead and manage cross-functional continuous improvement projects, collaborating with various department managers. - Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance. - Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes. - Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance. Team Management and Development: - Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center. - Drive team performance, employee development, and engagement. - Motivate and mentor team members. What you will need: - Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data. - Proven ability to influence varying levels of seniority within an organization. - Ability to manage business functions that can operate 24/7, including holidays. - Resilient problem-solving and multitasking skills in complex and ambiguous environments. - Strong commitment to employee development and team leadership. - Previous supervisory experience in a distribution or manufacturing environment. - Excellent verbal and written communication skills in the local language and English. What we're looking for: - Degree in a science or logistics-based discipline with strong analytical and data orientation preferred. - Strong understanding of finance and accounting functions related to inventory. - Background in logistics, distribution, or similar environments. - Previous Inventory Control and Quality Assurance Management experience. - Experience with Lean and Six Sigma methodologies and techniques. Bonus points for: - Experience working with SQL, creating and running reports. - Bilingual English/Spanish proficiency. Benefits: - Bonus opportunities. - Equity offerings. - Medical benefits. - Dental benefits. - Flexible time off. - Base salary range: $64,800—$89,100 USD.

🏢 Summary: Full-time ICQA and Continuous Improvement Manager role focused on inventory control, quality assurance, and operational process improvement within fulfillment centers. The position involves leading teams, optimizing inventory accuracy, implementing Lean and Six Sigma methodologies, and driving continuous improvement initiatives using data analysis and operational metrics. Candidates with logistics or distribution experience, ICQA management expertise, and strong analytical capabilities are preferred. 🗂️ Requirements: Previous supervisory experience in distribution or manufacturing, Experience in Inventory Control and Quality Assurance management, Experience with Lean methodologies, Experience with Six Sigma methodologies, Strong data analysis and KPI tracking skills, Ability to manage inventory control and quality assurance processes, Excellent verbal and written communication skills in English, Ability to work in complex and fast-paced environments, Time management and organizational skills, Experience leading teams and cross-functional projects 📃 Skills: ICQA, Lean, SixSigma, SQL, Analytics, KPIs, SOPs, Inventory, Quality, Logistics, Accounting, Finance, Reporting 🏢 Description: The Opportunity: We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives. As a key member of the team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness. This senior ICQA and Continuous Improvement Manager position offers a unique opportunity to invest in others and foster a collaborative leadership style. By leveraging the tools, processes, and operations that drive the mission to make global trade easy for everyone, you will contribute to the overall success of the company and shape the future of logistics with a focus on ICQA and continuous improvement. We are actively seeking high-potential candidates who are eager to embrace the challenge of ICQA management, drive process improvements, and contribute to a dynamic and innovative organization. Responsibilities: ICQA Operations and Quality Assurance: - Support safety programs and compliance to ensure a safe work environment for all associates. - Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations. - Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team. - Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents. - Plan for and identify root causes of inventory deviation through cause and effect analysis. - Participate in and lead network-wide fulfillment and operations-focused quality initiatives. Continuous Improvement: - Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality. - Lead and manage cross-functional continuous improvement projects, collaborating with various department managers. - Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance. - Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes. - Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance. Team Management and Development: - Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center. - Drive team performance, employee development, and engagement. - Motivate and mentor team members. What you will need: - Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data. - Proven ability to influence varying levels of seniority within an organization. - Highly dependable and able to manage business functions that can operate 24/7, including holidays. - Resilient, focused problem solver and self-starter, with the ability to multitask and prioritize in a complex and occasionally ambiguous environment. - Strong commitment to employee development, as well as dedication, motivation, and intelligence. - Previous supervisory experience in a distribution or manufacturing environment. - Excellent verbal and written communication skills in the local language and in English. What we're looking for: - Degree in a science or logistics-based discipline, with a strong bias towards analytics and data. - Strong understanding of finance and accounting functions, with a grasp of how inventory and accounts relate to each other. - Background in a logistics, distribution, or similar environment. - Previous Inventory Control and Quality Assurance Management experience. - Experience with Lean and Six Sigma methodologies and techniques. Bonus points for: - Experience working with SQL, creating and running reports. - Bilingual (English/Spanish) proficiency. Compensation: The US base salary range for this position is $64,800—$89,100 USD, excluding bonus, equity, and benefits.

🏢 Summary: Full-time ICQA and Continuous Improvement Manager role focused on inventory control, quality assurance, and operational process improvement within fulfillment centers. The position involves leading teams, managing inventory accuracy, implementing Lean and Six Sigma methodologies, and driving cross-functional continuous improvement initiatives. Candidates should have experience in logistics or distribution environments with strong analytical, leadership, and operational management skills. 🗂️ Requirements: Previous supervisory experience in a distribution or manufacturing environment, Inventory Control and Quality Assurance management experience, Experience with Lean methodologies, Experience with Six Sigma methodologies, Strong data analysis and KPI management skills, Ability to manage inventory control processes and SOX compliance, Excellent verbal and written communication skills in English, Ability to manage operations in a 24/7 environment, Background in logistics, distribution, or similar environment 📃 Skills: Lean, SixSigma, SQL, SOX, KPI, Analytics, Logistics, Inventory, Quality, SOP 🏢 Description: The Opportunity: We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives. As a key member of the team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness. This senior ICQA and Continuous Improvement Manager position offers a unique opportunity to invest in others and foster a collaborative leadership style. By leveraging the tools, processes, and operations that drive efficient global trade operations, you will contribute to the overall success of fulfillment center operations with a focus on ICQA and continuous improvement. Responsibilities: ICQA Operations and Quality Assurance: - Support safety programs and compliance to ensure a safe work environment for all associates. - Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations. - Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team. - Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents. - Plan for and identify root causes of inventory deviation through cause and effect analysis. - Participate in and lead network-wide fulfillment and operations-focused quality initiatives. Continuous Improvement: - Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality. - Lead and manage cross-functional continuous improvement projects, collaborating with various department managers. - Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance. - Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes. - Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance. Team Management and Development: - Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center. - Drive team performance, employee development, and engagement. - Motivate and mentor team members. What you will need: - Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data. - Proven ability to influence varying levels of seniority within an organization. - Ability to manage business functions that can operate 24/7, including holidays. - Strong problem-solving and multitasking abilities in complex environments. - Strong commitment to employee development. - Previous supervisory experience in a distribution or manufacturing environment. - Excellent verbal and written communication skills in the local language and in English. What we're looking for: - Degree in a science or logistics-based discipline with strong analytical and data focus preferred. - Strong understanding of finance and accounting functions related to inventory. - Background in logistics, distribution, or similar environment. - Previous Inventory Control and Quality Assurance Management experience. - Experience with Lean and Six Sigma methodologies and techniques. Bonus points for: - Experience working with SQL, creating and running reports. - Bilingual English/Spanish proficiency. Compensation and Benefits: - Base salary range: $64,800—$89,100 USD. - Bonus, equity, medical, dental, and flexible time off included in total rewards package. Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of legally protected characteristics.

🏢 Summary: Full-time ICQA and Continuous Improvement Manager role focused on inventory control, quality assurance, and operational optimization within fulfillment centers. The position involves leading teams, driving Lean and Six Sigma initiatives, analyzing operational data, and improving inventory accuracy and process efficiency. Candidates should have experience in logistics or manufacturing environments and strong analytical and leadership skills. 🗂️ Requirements: Supervisory experience in distribution or manufacturing environments, Experience in Inventory Control and Quality Assurance management, Experience with Lean methodologies, Experience with Six Sigma methodologies, Strong data analysis and time management skills, Ability to manage operations in a 24/7 environment, Excellent verbal and written communication skills in English, Background in logistics or distribution environments, Ability to lead teams and cross-functional projects 📃 Skills: ICQA, Lean, SixSigma, SQL, Analytics, KPIs, SOPs, Inventory, Quality, Logistics, Distribution, Accounting, Finance 🏢 Description: The Opportunity: We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives. As a key member of the team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness. This senior ICQA and Continuous Improvement Manager position offers a unique opportunity to invest in others and foster a collaborative leadership style. By leveraging the tools, processes, and operations that drive efficient global trade, you will contribute to the overall success of fulfillment operations with a focus on ICQA and continuous improvement. Responsibilities: ICQA Operations and Quality Assurance: - Support safety programs and compliance to ensure a safe work environment for all associates. - Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations. - Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team. - Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents. - Plan for and identify root causes of inventory deviation through cause and effect analysis. - Participate in and lead network-wide fulfillment and operations-focused quality initiatives. Continuous Improvement: - Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality. - Lead and manage cross-functional continuous improvement projects, collaborating with various department managers. - Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance. - Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes. - Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance. Team Management and Development: - Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center. - Drive team performance, employee development, and engagement. - Motivate and mentor team members. What you will need: - Demonstrated solid proficiency in time management skills and organizing large amounts of data. - Proven ability to influence varying levels of seniority within an organization. - Ability to manage business functions operating 24/7, including holidays. - Strong problem-solving and multitasking abilities in complex environments. - Commitment to employee development and team leadership. - Previous supervisory experience in a distribution or manufacturing environment. - Excellent verbal and written communication skills in the local language and English. What we're looking for: - Degree in a science or logistics-based discipline with strong analytical and data focus preferred. - Strong understanding of finance and accounting functions related to inventory management. - Background in logistics, distribution, or similar environments. - Previous Inventory Control and Quality Assurance Management experience. - Experience with Lean and Six Sigma methodologies and techniques. Bonus points for: - Experience working with SQL and creating reports. - Bilingual English/Spanish proficiency. Compensation and Benefits: - Base salary range: $64,800—$89,100 USD. - Total rewards package includes bonus, equity, medical, dental, and flexible time off benefits. Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of legally protected characteristics. Global Data Privacy Notice for Job Candidates and Applicants: By submitting an application, candidates agree to the use and processing of their data as required under applicable privacy regulations.

🏢 Summary: Full-time ICQA and Continuous Improvement Manager role focused on inventory control, quality assurance, and operational process improvement within fulfillment centers. The position involves leading ICQA operations, managing teams, implementing Lean and Six Sigma initiatives, and optimizing inventory accuracy through data analysis and continuous improvement practices. 🗂️ Requirements: Previous supervisory experience in distribution or manufacturing, Inventory Control and Quality Assurance management experience, Experience with Lean methodologies, Experience with Six Sigma methodologies, Strong data analysis and time management skills, Ability to manage operations in a 24/7 environment, Excellent verbal and written communication skills in English, Background in logistics, distribution, or similar environment 📃 Skills: ICQA, Lean, SixSigma, SQL, Analytics, KPIs, SOPs, Inventory, Quality, Logistics, Accounting, Finance 🏢 Description: The Opportunity: We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives. As a key member of the team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness. This senior ICQA and Continuous Improvement Manager position offers an opportunity to foster a collaborative leadership style while contributing to the overall success of fulfillment center operations through effective inventory control, quality assurance practices, and continuous improvement initiatives. Responsibilities: ICQA Operations and Quality Assurance: - Support safety programs and compliance to ensure a safe work environment for all associates. - Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations. - Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team. - Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents. - Plan for and identify root causes of inventory deviation through cause and effect analysis. - Participate in and lead network-wide fulfillment and operations-focused quality initiatives. Continuous Improvement: - Drive process improvements and implement Lean and Six Sigma methodologies to enhance efficiency, productivity, and quality. - Lead and manage cross-functional continuous improvement projects, collaborating with various department managers. - Analyze data, key performance indicators (KPIs), and process metrics to identify areas for improvement and optimize operational performance. - Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient ICQA processes. - Actively contribute to the development and implementation of technology solutions to improve inventory control and quality assurance. Team Management and Development: - Lead and manage a team of area managers and hourly associates in ICQA operations within the fulfillment center. - Drive team performance, employee development, and engagement. - Motivate and mentor team members. What you will need: - Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data. - Proven ability to influence varying levels of seniority within an organization. - Highly dependable and able to manage business functions that can operate 24/7, including holidays. - Resilient problem solver and self-starter with the ability to multitask and prioritize in a complex environment. - Strong commitment to employee development. - Previous supervisory experience in a distribution or manufacturing environment. - Excellent verbal and written communication skills in the local language and in English. What we're looking for: - Degree in a science or logistics-based discipline with a strong bias toward analytics and data. - Strong understanding of finance and accounting functions and how inventory and accounts relate. - Background in logistics, distribution, or similar environment. - Previous Inventory Control and Quality Assurance Management experience. - Experience with Lean and Six Sigma methodologies and techniques. Bonus points for: - Experience working with SQL, creating and running reports. - Bilingual English/Spanish proficiency. Benefits: Base salary is one part of the total rewards package, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position is $64,800—$89,100 USD. Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of protected characteristics under applicable law. Global Data Privacy Notice for Job Candidates and Applicants: By submitting an application, candidates agree to the use and processing of their data as required under applicable privacy regulations.