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July 16, 2026

Customer Support Specialist II

Mid

24 - 24 USD

Lehi, UT

Founded in 2012, EasyPost’s mission is to simplify shipping for businesses through a developer-friendly REST API and modern shipping infrastructure.

Position Summary

The Customer Support Specialist II provides support and assistance to customers who encounter software, hardware, or network issues. This role involves troubleshooting problems, resolving customer issues, and providing guidance to ensure efficient and effective use of products or services. Customer Support Specialists play a critical role in maintaining customer satisfaction, resolving customer challenges, and enhancing the overall user experience.

Essential Duties and Responsibilities

  • Provide first-level contact and convey resolutions to customer issues.
  • Troubleshoot basic product or service issues and provide clear solutions.
  • Escalate complex issues to senior team members or technical specialists when necessary.
  • Document customer interactions, issues, and resolutions in the support system.
  • Serve as a communication link between customers and key internal teams.
  • Proactively follow up with customers to ensure resolution and satisfaction.
  • Provide friendly, timely, and effective support to customers, ensuring a positive experience.
  • Provide feedback to internal teams to help improve products, services, and processes.

Minimum Education & Experience Qualifications

  • High School Diploma or equivalent
  • 1-2 years of related experience
  • Strong communication skills (written and verbal)
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • High attention to detail to ensure accuracy in communication, documentation, and problem-solving
  • Customer-first attitude with a willingness to go above and beyond
  • Basic computer skills and ability to learn new software quickly
  • Ability to remain calm and professional in challenging situations
  • Team player with a proactive mindset
  • Quick learner with adaptability to changing environments

Core Competencies Required

  • Knowledge and Application: Applies acquired job skills and company policies and procedures to complete assigned tasks.
  • Complexity & Problem Solving: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
  • Collaboration & Interaction: Normally follows established procedures on routine work, requires instructions only on new assignments.

Physical Demands and Work Environment

Physical Requirements

  • Minimal to light physical effort is required in performing duties.
  • Prolonged stationary periods at a desk and working on a computer.
  • Extensive use of computers, keyboards, and communication-based technology to exchange information.
  • Occasional walking and lifting may be required and must be able to lift 15 pounds at any given time.
  • Travel Required: Up to 10%

Work Environment

  • Remote, home office or office location with potential hybrid schedule.
  • Team-based culture.
  • Fast-paced environment.
  • Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humility.

What We Offer

  • Comprehensive medical, dental, vision, and life insurance
  • Competitive compensation package and equity
  • Monthly work from home stipend of $50
  • Flexible work schedule and paid time off
  • Collaborative culture with a supportive team
  • A great place to work with unlimited growth opportunities
  • The opportunity to make massive contributions at a hyper-growth company
  • Make an impact on a product helping ship millions of packages per day

Data Privacy Notice for Job Applicants

For information on personal data processing, please see the company Privacy Policy.

EasyPost is an Equal Opportunity Employer.

To be considered for this position, you must be authorized and based in the United States.

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You will: - Manage end-to-end payroll processing for Flexport's North American workforce, including both US and Canadian hourly employees, ensuring accuracy and timeliness. - Oversee payroll compliance, including tax filings, garnishments, and statutory deductions, adhering to all federal, state, provincial, and local regulations. - Collaborate cross-functionally with the People team, Finance, and external payroll vendors to resolve discrepancies and streamline payroll-related workflows. - Identify and implement process improvements and system enhancements to optimize payroll operations and enhance efficiency. - Provide exceptional support to employees regarding payroll inquiries, ensuring clear and timely communication. You should have: - 5+ years of dedicated experience managing payroll operations for a growing organization. - Proven expertise in North American payroll, with significant experience in both US and Canadian payroll processing, including hourly employee payroll. - In-depth knowledge of federal, state, provincial, and local payroll tax regulations and compliance requirements. - Experience with major payroll systems (e.g., Workday, ADP) and HRIS platforms. - Exceptional attention to detail and a commitment to accuracy in a high-volume environment. - A 'compliance first' attitude to keep regulators satisfied in a heavily regulated industry. You will get: - The chance to make a direct impact on the lives of employees, enabling them to power global trade. - Opportunities for professional growth and development within a dynamic and expanding People team. - A collaborative and supportive work environment where your expertise is valued. - Competitive compensation, comprehensive benefits, and a culture that prioritizes work-life balance. Commitment to Equal Opportunity All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, applicable privacy regulations may govern the way applicant data is managed. By submitting your application, you are agreeing to the use and processing of your data as required. Please see the Privacy Notice for additional information.

Technology

InPost

Senior Java Engineer (m/f/n)

Senior

Hybrid

Krakow, Poland

🏢 Summary: The offer is for a Senior Java Developer to build and maintain high-performance microservices for the InPost Pay e-commerce platform, serving millions of users across Europe. The role focuses on designing, implementing, and testing scalable backend services in a modern cloud-based environment. It involves ownership of technical solutions, system design, and continuous improvement within an Agile team. 🗂️ Requirements: 5+ years of experience in software engineering, Strong Java or Kotlin development experience, Experience with Spring Boot and JPA/Hibernate, Knowledge of SQL and NoSQL databases, Experience building microservices, Hands-on experience with Apache Kafka and REST APIs, Experience with Docker and Kubernetes, Experience with cloud platforms (GCP or equivalent), Knowledge of Maven or Gradle, Proficiency with Git and CI/CD pipelines, Experience working in Agile/Scrum, Ability to use AI tools (e.g. GitHub Copilot, ChatGPT) in development workflow, Good command of English 📃 Skills: Java, Kotlin, Spring, Hibernate, JPA, SQL, NoSQL, Kafka, REST, Docker, Kubernetes, GCP, Maven, Gradle, Git, CI/CD, JIRA, Confluence, Copilot, ChatGPT, Claude 🏢 Description: InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape. About InPost Pay - a comprehensive e-commerce solution offering a unified platform for payment and delivery. InPost Pay allows users to pay and arrange delivery with one button on the product card, transferring the basket and order to the InPost app. It simplifies the shopping experience by consolidating payments, deliveries, and order tracking into a single app, eliminating the need for multiple emails and messages from different stores We  are currntly looking for Senior Java Developers to join our InPost Pay team responsible for delivering value to millions of customers in Poland and other European countries. This position offers an exciting opportunity to be part of a new and innovative project. Your responsibilities: Design, implementation and testing of high-performance microservices in Java using state-of-the-art methods and technologies. Have your share of ownership of incidents and issues tracking, as well as proposing improvements to the current applications. Advocate an engineering culture of quality , good development principles and innovation from inside your team. Contribute with the creation and maintenance of technical documentation , including System Design and RFC documents. Collaborate with testers and other peers , and be willing to mentor team members when necessary. Qualifications A solid foundation in software engineering (bachelors degree preferred) with 5+ years of experience. Java /Kotlin development experience including knowledge of common tooling such as Spring Boot and JPA/Hibernate, SQL/noSQL Knowledge of traditional software development processes and tools, including Maven/Gradle, Git, JIRA, Confluence, Code Reviews and CI/CD. Hands-on experience developing microservices using modern technologies such as Apache Kafka, REST APIs, containerization (Docker, Kubernetes), and cloud-based infrastructure (GCP or another). Experienced in taking ownership of tasks, commitments, quality, and contributing to a culture of continuous improvement in an Agile/Scrum environment. Good command of English Proficiency in leveraging AI tools and large language models (e.g., GitHub Copilot, ChatGPT, Claude) to enhance productivity, accelerate development, and solve complex problems. Ability to critically evaluate AI-generated outputs and apply them responsibly within professional workflows. Openness to working in a hybrid model from our Kraków or Warsaw office once a week is required Additional information Why Join InPost? Opportunity to work in a diverse , international , and cross-functional environment, along with leading experts . You work and learn from a senior leader and their leadership team, expanding your experience and exposure in the e-commerce and logistics industries. InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe. Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development. You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and the circular economy every day. Excellent working environment and flexible hours

Technology

Box

Senior DevOps Engineer

Senior

Hybrid

Warsaw, MZ, Poland

30,000 - 39,000 PLN/mo

🏢 Summary: Senior DevOps Engineer role focused on building and improving CI/CD pipelines, release frameworks, and tooling for mobile and web applications used by millions of users. The position involves developing infrastructure, automation, and monitoring solutions to enhance engineering productivity and product quality. The role requires close collaboration with cross-functional teams in a hybrid work model in Warsaw. 🗂️ Requirements: 5+ years of software development or DevOps/platform engineering experience, Proficiency in at least one modern programming language, Experience designing and maintaining CI/CD pipelines, Experience with SCM and CI/CD tools such as Jenkins, Bitrise, or GitHub Actions, Experience with mobile or web build tooling, Knowledge of software design principles, Experience with unit-testing and functional-testing frameworks, Strong debugging and problem-solving skills, Experience working in agile teams, English proficiency 📃 Skills: Python, Ruby, TypeScript, Go, Jenkins, Bitrise, GitHub, Fastlane, Gradle, Xcode, webpack, Vite, npm, Yarn, ReactNative, Metro, AWS, GCP, Azure, Playwright, Cypress, XCTest, Espresso, Detox, Firebase, BrowserStack, Docker, Kubernetes, Linux, Datadog, Crashlytics, NewRelic, Node.js 🏢 Description: Warsaw, Poland (hybrid) Our compensation structure is the base salary and equity in the form of restricted stock units. Total compensation: 30.000 – 39.000 PLN WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box is looking for a Senior DevOps Engineer to join the Core Experiences team in Warsaw , which builds the applications that bring the power of Box’s content platform to users wherever they work - in the browser, on iOS, and on Android. Our apps enable users and enterprises to manage, share, and collaborate on content at scale, with experiences tailored to each platform's conventions and expectations. In this role you will work on the foundational tools and frameworks - from Continuous Integration to our Release Framework, App Store and Play Store delivery to web deployment pipelines, performance monitoring to functional test frameworks - to allow the whole team to be productive and deliver high-quality products to millions of users. We are looking for strong teammates who enjoy building solutions for other engineers. WHAT YOU'LL DO You'll collaborate with, learn from, and mentor a team of talented engineers in both our headquarters and the Warsaw office. You'll work with product engineering teams and cross-functional teams to build, maintain, and improve tooling and frameworks that support the whole team's ability to build enterprise-grade mobile and web products. You'll work with a variety of systems - from CI pipelines and code-signing infrastructure to tiered release and deployment systems, crash and performance metric ingestion to automation frameworks - to tackle the top problems impacting team productivity. You'll dig deep and investigate the pain-points in our development processes and systems. Then we'll fix them! You'll lead and participate in design, planning, and architecture discussions. You'll research and propose various design approaches and present corresponding pros and cons to fellow engineers and management. Participate in our on-call rotation , available at all times while on-call to help respond to and triage any issues that arise. WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. You have 5+ years of software development or DevOps/platform engineering experience. You are proficient in a modern programming language (e.g. Python, Ruby, TypeScript, Go), and have knowledge of software design principles. You have strong design and analytical skills. You are familiar with modern unit-testing and functional-testing frameworks and methodologies across mobile and/or web platforms. You have a history of collaboration and success in small, high-velocity agile teams. You enjoy building tools and frameworks for other engineers. You have excellent problem solving and debugging skills. You have excellent verbal and written communication skills in English. Practical experience managing jobs and pipelines for CI/CD and SCM solutions like Jenkins, Bitrise, or GitHub Actions. Practical experience with build tooling in at least one of: mobile ecosystems (Fastlane, Gradle, Xcode command-line tools) or web ecosystems (webpack, Vite, npm, Yarn). Assess, communicate, and complete project milestones with your manager and team members in a time-sensitive manner. Bonus: Experience with React Native build pipelines, Metro bundler, and cross-platform release workflows. Experience with web build and deployment pipelines and cloud hosting environments (e.g. AWS, GCP, Azure). Experience with mobile code signing, provisioning profiles, App Store Connect, or Google Play Console. Experience with browser-based testing frameworks (e.g. Playwright, Cypress) or mobile UI automation frameworks (e.g. XCTest, Espresso, Detox). Experience with mobile device farms or cloud testing platforms (e.g. Firebase Test Lab, BrowserStack). Experience with containerization tools (Docker, Kubernetes) for build infrastructure. Experience with Unix/Linux system administration and troubleshooting. Familiarity with observability and crash/performance monitoring tooling (e.g. Datadog, Crashlytics, New Relic). Experience with Node.js. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . #LI-NP1

Technology

Flexport

Enterprise Account Executive

Senior

On-site

Atlanta, GA

🏢 Summary: The role focuses on driving revenue growth by acquiring and expanding clients for tech-enabled end-to-end supply chain and fulfillment solutions. The Account Executive manages the full sales cycle, builds long-term client relationships, and collaborates cross-functionally to deliver tailored global logistics solutions. This position combines consultative selling, supply chain expertise, and customer onboarding leadership. 🗂️ Requirements: 5+ years of experience in freight forwarding, logistics, or supply chain industries, At least 2 years of full-cycle, quota-carrying sales experience, Experience with end-to-end supply chain solutions and fulfillment, Ability to run a structured sales process, Proven ability to build and maintain long-term commercial relationships, Experience prospecting and closing net-new business, Ability to collaborate with cross-functional teams (Operations, Ocean, Air, Trucking, Customs), Excellent communication and organizational skills 📃 Skills: Logistics, SupplyChain, FreightForwarding, Fulfillment, Prospecting, Sales, Negotiation, CustomerOnboarding, CrossSelling, Upselling 🏢 Description: About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The Opportunity: We are seeking an Account Executive with experience in end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you'll focus on building up Flexport's brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer's growth strategy with their Flexport Operations Team, traveling with a prospective client to tour a Flexport warehouse, or sharing best practices with the broader sales team. You will: - Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to overall revenue goals - Uncover and connect with ideal clients through self-prospecting and collaboration with the SDR team - Consult with new clients to understand their supply chain needs - Create value-add solutions, demonstrating capabilities through remote and in-person meetings - Lead Monthly and Quarterly Business Meetings with existing clients to plan upcoming business - Navigate, bundle, and sell the suite of products across the supply chain and shipment lifecycle - Work closely with internal teams (Operations, Ocean, Air, Trucking, Customs, etc.) to drive best-in-class customer experience - Lead the customer onboarding process by leveraging internal resources and teams You should have: - 5+ years of experience in freight forwarding, logistics, or supply chain industries - At least 2 years’ experience in a full cycle (prospecting to closing), quota carrying sales role - Demonstrated ability to run a structured sales process - Proven success building and maintaining long term commercial relationships - Excellent communication, interpersonal, and organizational skills - Ability to learn quickly and strong work ethic Commitment to Equal Opportunity: All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, applicable regulations may govern the way candidate data is managed. By submitting your application, you agree to the use and processing of your data as required. Please refer to the Privacy Notice for additional information.