Customer Support Specialist II

🏢 Summary: Associate Software Engineer role for early-career candidates with testing or software development backgrounds. The position combines Java/Spring Boot backend development, REST APIs, BPM workflows, and Playwright-based test automation, with exposure to AWS, CI/CD, monitoring, and Agile delivery. 🗂️ Requirements: Java knowledge, OOP fundamentals, Spring Boot and Spring Framework understanding, RESTful API development understanding, Clean code practices, Experience with Selenium, Playwright, or similar test automation framework, Test design principles understanding, Polish proficiency, English proficiency 📃 Skills: Java, SpringBoot, Spring, OOP, REST, Selenium, Playwright 🏢 Description: About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com , ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the Engineering team Following a successful year of engineering growth in Poland, we're continuing to expand our teams and strengthen our presence in the region. Our Polish hub is a key part of our engineering organization, bringing together talented people who work on complex, international products and collaborate across a global environment. As we continue to grow, we're looking for people who are excited by new challenges, enjoy working with experienced teams, and want the opportunity to make a meaningful impact while continuing to develop their skills and career. About the role As an Associate Software Engineer, you'll join one of our engineering teams in Poland and work on projects that match your background, technical skills, and areas of interest. Depending on your experience and skillset, you may contribute to areas such as backend development, APIs, and/ or test automation across our different products and platforms. You'll work alongside experienced engineers, gaining hands-on experience with modern technologies and development practices while continuing to build your technical skills. Whether you're starting your career or recently graduated, this is an opportunity to learn, take on meaningful challenges, and grow within our expanding engineering organization. At Auctane, we value professionals at every stage of their career journey. For this role, we're evaluating candidates with either a testing or software development background. If you're excited to contribute to a newly formed team, we'd love to hear from you! What will you be doing? Develop and maintain backend applications using Java and Spring Boot. Design, build, and consume RESTful APIs. Assist in developing and maintaining Business Process Management (BPM) workflows. Learn and work with AWS services such as EC2 and S3. Develop and maintain test automation solutions using Playwright and Java Write clean, maintainable code following framework patterns and best practices Execute comprehensive testing for new features and system changes Collaborate with engineers to design and implement automation scenarios Debug failures and investigate system issues Support CI/CD processes using GitHub and Jenkins. Monitor application performance using tools such as Datadog and Elasticsearch under the guidance of senior engineers. Troubleshoot and resolve software issues with support from the team. Collaborate with cross-functional teams in an Agile (Scrum/Kanban) environment. Continuously learn new technologies and contribute to team knowledge sharing. What are we looking for? Good knowledge of Java (Java 17+ preferred) with strong OOP fundamentals Understanding of Spring Boot and Spring Framework Knowledge of Object-Oriented Programming (OOP) principles Basic understanding of RESTful API development Clean code practices Experience with at least one framework: Selenium, Playwright, or similar Understanding of test design principles Proficiency in Polish and English is required for this role What will make you stand out? Knowledge of Microservices architecture Exposure to Docker or Kubernetes, and Jenkins or CI/CD pipelines Understanding of BDD/TDD concepts Contributions to GitHub or open-source projects Exposure to data-driven testing patterns (Excel, JSON, CSV) Familiarity with API testing concepts and RestAssured Knowledge of Maven or other build tools Understanding of Guice or other dependency injection frameworks Lombok usage for code generation What do we offer? 🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results. 📙 Personal Training Budget. Up to 7.000 year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders. 🌅 Up to 30 days of vacation per year ( additional days are granted along with seniority at AUCTANE). 💙 Up to 500 PLN/year to match your NGO donations ! We are happy to support your initiatives by duplicating the amount donated. 💜 Lunch card 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack! Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process. 👩‍⚕️We have an Employee Assistance Program with psychological assistance free of charge. ⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time! 💜 An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive. 🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English. 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events. 📺 Internal and external training, free access to o nline training platforms such as Linkedin Learning 🏠 Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements. 🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors. 🏥 Free private medical insurance . 📄 Attractive life insurance . 🏐  Co-financing for sports and recreational activities 🏐 Gym membership co-financing Do you want to know a little bit more about the team? Please, don’t hesitate to reach out to Amazing Auctane-PL and our Instagram #LI-HYBRID

🏢 Summary: Senior Software Engineer role focused on architecting and evolving a Playwright-based test automation platform. The position leads framework and platform decisions, develops testing strategies, resolves complex issues, and mentors engineers while improving quality, scalability, and reliability. 🗂️ Requirements: Bachelor’s degree in Computer Science, Software Engineering, related field, or equivalent experience, 3+ years of Java 17+ and Spring Boot/Spring Framework experience, 5+ years of total software development experience, Architecture and technical-initiative leadership experience, Large-scale software systems architecture and maintenance experience, Polish proficiency, English proficiency 📃 Skills: Java, Spring, SpringBoot, Playwright, Maven, TestNG, Jenkins, Docker, Kubernetes, AWS, GitHub, Bitbucket, Guice, Selenium, ElasticSearch, OpenSearch, Jackson, SQL, S3, STS, RDS, Lombok, LaunchDarkly, Xray, OpenCSV, Excel, JSON, XML 🏢 Description: About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com , ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the Engineering team Following a successful year of engineering growth in Poland, we're continuing to expand our teams and strengthen our presence in the region. Our Polish hub is a key part of our engineering organization, bringing together talented people who work on complex, international products and collaborate across a global environment. As we continue to grow, we're looking for people who are excited by new challenges, enjoy working with experienced teams, and want the opportunity to make a meaningful impact while continuing to develop their skills and career. About the role As a Senior Software Engineer, you will lead the architecture and evolution of our test automation platform and drive continuous improvement across our Speedship engineering ecosystem. You'll architect solutions, mentor junior engineers, and make strategic decisions about framework design and engineering best practices. At Auctane, we value professionals at every stage of their career journey. When applying for this position, please note that we'll assess your profile and skills based on your experience level. Our goal is to build a diverse and complementary team that brings together different perspectives and levels of expertise. If you're excited to contribute to a newly formed team, we'd love to hear from you! What will you be doing? Design and architect core components of our Playwright-based test automation framework Lead platform engineering decisions and establish architectural best practices Mentor junior software engineers and conduct technical code reviews Develop comprehensive testing strategies for complex feature sets Optimize system performance, reliability, and maintainability across the platform Diagnose and resolve complex infrastructure and framework issues Collaborate with product and engineering teams to define testability requirements Evaluate and implement new tools, frameworks, and engineering techniques Establish and maintain test data management and infrastructure strategies Drive documentation, knowledge sharing, and engineering standards Manage technical debt and refactor systems for scale and performance What are we looking for? Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent professional experience) + 3 years of experience with Java 17+ and Spring Boot / Spring Framework, and at least 5 years total experience in the software development field Demonstrated ability to architect and lead technical initiatives Proven ability to architect and maintain large-scale software systems Strong software engineering fundamentals with focus on code quality and scalability Leadership capability without requiring formal management title Initiative to identify and solve problems proactively Passion for continuous improvement and staying current with engineering practices Collaborative approach to working across teams Ability to balance pragmatism with technical excellence Experience advocating for quality and engineering rigor within organizations Proficiency in Polish and English is required for this role What will make you stand out? Previous experience in test automation with Playwright and/or Selenium Tech stack Core Platform: Java 21, Maven, TestNG, Extent Reports, Custom Playwright Framework Infrastructure & Deployment: Jenkins, Docker, Kubernetes, AWS, GitHub/Bitbucke Architecture & Patterns: Google Guice, Page Object Model, Data-driven Design, Excel/JSON/XML, OpenCSV Data & Search: Elastic Search, OpenSearch, Jackson JSON, SQL Databases AWS Services: S3, Secrets Manager, STS, RDS (IAM Auth) Libraries & Integrations: Lombok, LaunchDarkly, Xray, PDF Processing, Image Processing What do we offer? 🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results. 📙 Personal Training Budget. Up to 7.000 PLN year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders. 🌅 Up to 30 days of vacation per year ( additional days are granted along with seniority at AUCTANE). 💙 Up to 500 PLN/year to match your NGO donations ! We are happy to support your initiatives by duplicating the amount donated. 💜 Lunch card 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack! Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process. 👩‍⚕️We have an Employee Assistance Program with psychological assistance free of charge. ⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time! 💜 An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive. 🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English. 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events. 📺 Internal and external training, free access to o nline training platforms such as Linkedin Learning 🏠 Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements. 🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors. 🏥 Free private medical insurance . 📄 Attractive life insurance . 🏐  Co-financing for sports and recreational activities 🏐 Gym membership co-financing Do you want to know a little bit more about the team? Please, don’t hesitate to reach out to Amazing Auctane-PL and our Instagram #LI-HYBRID

🏢 Summary: Engineering Manager role leading a newly formed engineering team responsible for delivering reliable, scalable software products and services. The position combines people leadership, technical authority, architecture ownership, delivery planning, quality practices, and stakeholder collaboration. It requires strong cloud, API, automation, and software-delivery expertise, with Polish and English fluency. 🗂️ Requirements: Engineering leadership experience, AWS solution design, build, and deployment experience, Low-latency, high-throughput API design experience, Domain-Driven Design expertise, Object-oriented programming experience, CI/CD and cloud-infrastructure automation experience, Automated testing and continuous integration experience, Agile, Lean, and DevOps delivery experience, Full product-lifecycle and production-support ownership, Polish fluency, English fluency 📃 Skills: AWS, Java, Maven, TestNG, Playwright, Jenkins, Docker, Kubernetes, GitHub, Bitbucket, Terraform, Ansible, Chef, Puppet, DDD, DevOps, Agile, Lean, CI/CD, Guice, Excel, JSON, XML, OpenCSV, Elasticsearch, OpenSearch, Jackson, SQL, S3, STS, RDS, Lombok, LaunchDarkly, Xray 🏢 Description: About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com , ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the Engineering team Following a successful year of engineering growth in Poland, we're continuing to expand our teams and strengthen our presence in the region. Our Polish hub is a key part of our engineering organization, bringing together talented people who work on complex, international products and collaborate across a global environment. As we continue to grow, we're looking for people who are excited by new challenges, enjoy working with experienced teams, and want the opportunity to make a meaningful impact while continuing to develop their skills and career. About the role As an Engineering Manager, you will have a significant impact on your team's operations. You will continuously enhance tools and processes for people management while collaborating with engineering managers to define new workflows and implement improvements. At Auctane, we value professionals at every stage of their career journey. When applying for this position, please note that we'll assess your profile and skills based on your experience level. Our goal is to build a diverse and complementary team that brings together different perspectives and levels of expertise. If you're excited to contribute to a newly formed team, we'd love to hear from you! What will you be doing? Managing a multi-member team. Consistently delivering products in line with established action plans. Ensuring code quality and functionality through the production phase. Upholding the quality of processes, projects, and systems agreed upon by the team. Defining service features and components under the team's responsibility. Continuously improving both personal and team performance by suggesting and helping implement new processes and engineering best practices. Effectively communicating progress, achievements, and areas for improvement to team members and management. Serving as a trusted technical authority in one or more areas, providing guidance and engineering advice to the team. Leading discussions on team architecture and design strategies. Mentoring less experienced developers. Collaborating with internal and external stakeholders to define the team’s action plans and manage competing priorities. Monitoring team engagement and well-being indicators. Proactively identifying and resolving potential performance challenges within the team. Supporting the development and career growth of team members. Participating in recruitment processes. Advocating for business and technical decisions made by the company within the team. What are we looking for? As a trusted technical authority, you will become the primary point of contact for all engineering-related matters. Extensive experience in designing, building, and deploying solutions in AWS with an unwavering focus on quality. Comprehensive expertise in designing and delivering low-latency, high-throughput API systems using Domain-Driven Design (DDD) principles. As a programming polyglot, you excel in delivering software systems while leveraging Agile, Lean, and DevOps methodologies, effectively leading project execution. Writing automated tests (unit, integration, etc.), pairing, enhancing code quality, and continuous integration are embedded in your professional DNA. Proven experience in at least one object-oriented programming language, framework, or development platform. Experienced in developing CI/CD solutions and cloud infrastructure automation using tools such as Terraform, Ansible, Chef, and Puppet. You believe that neglecting Continuous Delivery is a missed opportunity to learn and deliver value to clients. Passionate about full team ownership, encompassing the entire product lifecycle and its components, including code, infrastructure, and after-hours support. Embracing a new programming language or technology is an opportunity you eagerly pursue. Skilled at balancing the demands of delivering high-quality products while meeting challenging deadlines and committed to fulfilling your responsibilities. Your actions consistently demonstrate that collaboration is the best path to delivering outstanding products. Polish and English fluency are required for this role. The tech stack Core Platform: Java 21, Maven, TestNG, Extent Reports, Custom Playwright Framework Infrastructure & Deployment: Jenkins, Docker, Kubernetes, AWS, GitHub/Bitbucke Architecture & Patterns: Google Guice, Page Object Model, Data-driven Design, Excel/JSON/XML, OpenCSV Data & Search: Elastic Search, OpenSearch, Jackson JSON, SQL Databases AWS Services: S3, Secrets Manager, STS, RDS (IAM Auth) Libraries & Integrations: Lombok, LaunchDarkly, Xray, PDF Processing, Image Processing What do we offer? 🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results. 📙 Personal Training Budget. Up to 7.000/ 4.100 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders. 🌅 Up to 30 days of vacation per year ( additional days are granted along with seniority at AUCTANE). 💙 Up to 500 PLN/year to match your NGO donations ! We are happy to support your initiatives by duplicating the amount donated. 💜 Lunch card 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack! Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process. 👩‍⚕️We have an Employee Assistance Program with psychological assistance free of charge. ⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time! 💜 An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive. 🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English. 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events. 📺 Internal and external training, free access to o nline training platforms such as Linkedin Learning 🏠 Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements. 🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors. 🏥 Free private medical insurance . 📄 Attractive life insurance . 🏐  Co-financing for sports and recreational activities 🏐 Gym membership co-financing Do you want to know a little bit more about the team? Please, don’t hesitate to reach out to Amazing Auctane-PL and our Instagram #LI-HYBRID

🏢 Summary: Software Engineer role focused on building scalable Java backend applications, BPM workflows, REST APIs, and automated tests. The position involves AWS deployments, CI/CD, monitoring, production support, and collaboration in an Agile team. 🗂️ Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field, 2+ years of Java 17+ backend development experience, Spring Boot / Spring Framework experience, RESTful API development and integration testing knowledge, Object-oriented programming, design patterns, and software engineering principles, Git and GitHub experience, Agile delivery experience: Scrum or Kanban, Automation testing framework experience, Polish and English proficiency 📃 Skills: Java, Spring, BPM, AWS, EC2, S3, REST, Git, GitHub, Agile, Scrum, Kanban, JUnit, TestNG, Selenium, Cucumber, Karate, Jenkins, Datadog, Elasticsearch 🏢 Description: About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com , ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the Engineering team Following a successful year of engineering growth in Poland, we're continuing to expand our teams and strengthen our presence in the region. Our Polish hub is a key part of our engineering organization, bringing together talented people who work on complex, international products and collaborate across a global environment. As we continue to grow, we're looking for people who are excited by new challenges, enjoy working with experienced teams, and want the opportunity to make a meaningful impact while continuing to develop their skills and career. About the role As a Software Engineer, we are seeking a talented and motivated Software Engineer with 2+ years of experience in Java backend development. The ideal candidate should have strong expertise in Java 17+, Spring Boot, Business Process Management (BPM) workflows, AWS cloud services, and automation testing frameworks. You will be responsible for developing scalable enterprise applications, ensuring application quality through automated testing, and contributing to the complete software development lifecycle. At Auctane, we value professionals at every stage of their career journey. When applying for this position, please note that we'll assess your profile and skills based on your experience level—whether junior, intermediate, or senior. Our goal is to build a diverse and complementary team that brings together different perspectives and levels of expertise. If you're excited to contribute to a newly formed team, we'd love to hear from you! What will you be doing? Design, develop, and maintain scalable backend applications using Java 17+ and Spring Boot/Spring Framework. Develop, maintain, and enhance Business Process Management (BPM) workflows and process automation solutions. Build and consume RESTful APIs and integrate with internal and external systems. Deploy, manage, and troubleshoot applications on AWS (EC2, S3, and related services). Build and maintain CI/CD pipelines using Jenkins and manage source code using GitHub. Monitor application health, performance, and logs using Datadog and Elasticsearch. Develop and maintain automation test suites to ensure application quality and reliability. Collaborate with cross-functional teams to deliver high-quality software. Participate in code reviews and follow coding standards, secure coding practices, and software engineering best practices. Troubleshoot and resolve production issues in a timely manner. What are we looking for? Bachelor’s degree in Computer Science, Information Technology, or a related field. 2+ years of experience in backend application development with Java 17+ and Spring Boot / Spring Framework Strong understanding of RESTful APIs, object-oriented programming, design patterns, and software engineering principles. Experience with Git, GitHub, and software development using Agile methodologies, including Scrum and Kanban. Hands-on experience with automation testing frameworks such as JUnit, TestNG,Selenium, Cucumber, Rest Assured, or Karate. Knowledge of API and integration testing with automated test suites. Strong analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced Agile environment. Passion for learning new technologies and contributing to engineering best practices. Proficiency in Polish and English is required for this role What will make you stand out? Experience with Docker and Kubernetes. Exposure to Microservices Architecture. Familiarity with cloud-native application development. Experience with messaging technologies such as Kafka or RabbitMQ. Knowledge of BDD/TDD practices and integrating automated tests into CI/CD pipelines. What do we offer? 🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results. 📙 Personal Training Budget. Up to 7.000/ 4.100 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders. 🌅 Up to 30 days of vacation per year ( additional days are granted along with seniority at AUCTANE). 💙 Up to 500 PLN/year to match your NGO donations ! We are happy to support your initiatives by duplicating the amount donated. 💜 Lunch card 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack! Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process. 👩‍⚕️We have an Employee Assistance Program with psychological assistance free of charge. ⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time! 💜 An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive. 🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English. 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events. 📺 Internal and external training, free access to o nline training platforms such as Linkedin Learning 🏠 Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements. 🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors. 🏥 Free private medical insurance . 📄 Attractive life insurance . 🏐  Co-financing for sports and recreational activities 🏐 Gym membership co-financing Do you want to know a little bit more about the team? Please, don’t hesitate to reach out to Amazing Auctane-PL and our Instagram #LI-HYBRID

🏢 Summary: Lead a Solutions Engineering team supporting enterprise customers through technical pre-sales, tailored demonstrations, and proofs of concept for a data activation platform. The role combines people leadership, customer solution architecture, and expertise in cloud data platforms, integrations, and data activation. 🗂️ Requirements: Technical client-facing experience in pre-sales or post-sales roles, Experience leading, managing, and developing technical teams, SQL, Python, JavaScript, or API data-integration experience, Technical enterprise SaaS or cloud data platform experience with end customers, Ability to troubleshoot complex customer technical issues independently, Technical presentation skills for executive and engineering audiences, Cross-functional communication with sales, product, and engineering teams 📃 Skills: SQL, Python, JavaScript, APIs, ETL, ELT, Snowflake, BigQuery, Databricks, CDP, SaaS 🏢 Description: About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About the Job Hightouch is at the forefront of the Data Activation movement, empowering businesses to leverage their data warehouses as the source of truth for all their operational needs. Our customer base is rapidly expanding, and you will be a critical leader on the front lines, ensuring that the most innovative companies become passionate, lifelong Hightouch customers. Our Solutions Engineers are instrumental in ensuring customers' initial experiences with Hightouch's platform are seamless, leading to successful and enduring partnerships. They collaborate closely with Account Executives (AEs) to guide prospective customers through the pre-sales journey, delivering customized demonstrations and proofs-of-concept (POCs) that culminate in a "Product Yes." Solutions Engineers are relentlessly curious about customer needs and pain points, leveraging their expert Hightouch product knowledge and deep technical understanding of data warehousing, ETL/ELT, and API integrations to design optimal solutions. Solutions Engineers are adept at building relationships, excel at project management, and are effective leaders who inspire and develop their teams. You Will: Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment. Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements. Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms , across various industries including financial services, retail, SaaS, and similar enterprises. Be accountable for the exceptional customer experience during the new revenue pilot and closing phases. Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential. Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations. Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements. Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team. Ideally, You'd Have: Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space. Proven track record of successfully leading, managing, and developing technical teams. Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration. Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement. A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers. Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers. High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering. Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment. Nice to Haves: Startup experience, particularly within a high-growth SaaS company. Previous experience as a technical go-to-market resource for a data-centric product. Experience scaling a Solutions Engineering or similar technical customer-facing team. Compensation Details: On-Target Earnings Range: $250,000-$280,000 annually Base Salary Range: $175,000-$196,000 annually We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window. E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)