Senior Software Engineer - Customer Engineering (Support)

🏢 Summary: Staff Engineer role focused on leading the design, evolution, and reliability of a high-scale distributed backend platform that generates and distributes real-time customer offers. The position combines deep hands-on backend engineering with architectural leadership in event-driven systems. It emphasizes scalability, performance, observability, and operational excellence in a complex production environment. 🗂️ Requirements: Experience owning complex backend systems end-to-end in scalable production environments, Proven experience designing and operating distributed systems, Strong backend engineering expertise in Java, Solid understanding of JVM performance, Hands-on experience with Apache Kafka, Hands-on experience with Spring Boot and/or Vert.x, Hands-on experience with Redis, Hands-on experience with OpenSearch or Elasticsearch, Experience with observability tools such as Datadog, Grafana, or Kibana, Strong system design skills in event-driven and asynchronous architectures, Knowledge of concurrency and non-blocking system design, Experience with scalability, resiliency, and fault-tolerance strategies, Experience debugging production incidents in distributed environments 📃 Skills: Java, JVM, Kafka, Spring, Vert.x, Redis, OpenSearch, Elasticsearch, Datadog, Grafana, Kibana, Kubernetes 🏢 Description: ABOUT THE ROLE We are looking for a passionate and highly experienced Staff Backend Engineer to help lead the design, development, reliability, and evolution of a complex distributed backend platform. This role is ideal for someone who enjoys going deep into understanding both the technical and business context behind problems, not just implementing solutions mechanically. We value engineers who are curious, proactive, and driven by learning - people who enjoy experimenting, challenging assumptions, and troubleshooting complex systems until the root cause is fully understood. As a Staff Backend Engineer, you will provide technical leadership across architecture, engineering practices, and platform evolution while remaining hands-on when needed. You will help teams make better technical decisions, raise engineering standards, simplify complex systems, and create solutions that balance business needs with long-term platform health. We're looking for someone who is comfortable working in ambiguity, treats failure as an opportunity to learn, welcomes constructive feedback, and leads through collaboration, ownership, and execution rather than authority. ABOUT YOUR FUTURE PLATFORM TEAM We build and operate a critical backend platform that generates, validates, and distributes customer-facing offers across multiple markets in real time. The system sits at the intersection of pricing, configuration, compliance, and localization - where milliseconds matter, correctness is non-negotiable, and small mistakes can have large-scale impact. Our systems apply complex configuration and licensing rules, handle market and event-level blocking, manage multi-language localization, and transform raw pricing data into customer-ready offers consumed across the ecosystem. We process high-throughput event streams, deal with constantly changing data, and solve problems that require both strong engineering fundamentals and deep domain understanding. Success means no incorrect or missing offers in production, near real-time reflection of pricing and configuration changes, fully compliant offers across jurisdictions, and seamless multi-language experiences for customers. Our ecosystem is built around: Event streaming and backbone: Apache Kafka Backend services: Java 23+ with Spring Boot and Vert.x (we are continuously evolving toward highly reactive, asynchronous, and event-driven architecture) State and performance optimization: Redis Search and analytics: OpenSearch / Elasticsearch Observability and operations: Datadog, Grafana, Kibana Runtime and scalability: Kubernetes-based containerized infrastructure We are actively evolving our platform toward more reactive, asynchronous, and event-driven architectures, making this an exciting environment for engineers who enjoy distributed systems, performance, concurrency, and real-time data processing challenges. WHAT YOU'LL DO Technical Leadership Leading architecture and design discussions for scalable, resilient distributed systems Collaborating with Architects and senior engineers to define solution approaches and evaluate new technologies through spikes and PoCs Improving and simplifying existing system designs while maintaining high engineering standards for performance, correctness, and maintainability Maintaining a strong engineering bar across quality, scalability, and maintainability Platform Reliability & Engineering Excellence Proactively identifying scalability, reliability, and performance risks across the platform Leading debugging and root cause analysis for complex production incidents Improving observability, monitoring, alerting, and operational readiness Driving technical debt reduction and continuous platform improvement Promoting best practices across event-driven systems, resiliency patterns, performance optimization, testing, automation, and CI/CD Team Enablement & Collaboration Supporting day-to-day technical coordination within the team and contributing to incident handling and engineering discussions Mentoring engineers through design reviews, code reviews, and hands-on technical guidance Supporting cross-team collaboration and helping troubleshoot integration and platform issues Encouraging a culture of collaboration, clarity, and shared ownership Actively participating in engineering communication channels and helping unblock others Delivery & Execution Working closely with Product, Engineering Managers, and Architects to translate ideas into executable technical solutions Helping define and break down EPICs and technical initiatives in Jira Driving clarity in ambiguous or complex technical initiative Ensuring alignment between short-term delivery needs and long-term platform evolution WHAT WE'RE LOOKING FOR Required Experience: Experience owning complex backend systems end-to-end in scalable production environments Proven experience designing and operating distributed systems Strong backend engineering expertise in Java, with solid understanding of JVM performance Hands-on experience with: Apache Kafka and event-driven architectures Spring Boot and/or Vert.x Redis for low-latency and stateful use cases OpenSearch / Elasticsearch for querying and analytics Observability tools such as Datadog, Grafana, or Kibana Strong system design skills, including: Event-driven and asynchronous architectures Concurrency and non-blocking system design Scalability, resiliency, and fault-tolerance strategies Evaluating trade-offs between latency, throughput, and consistency Experience debugging production incidents in distributed environments Strong communication skills and ability to influence technical decisions across teams Proactive mindset with strong ownership and accountability Comfortable working in complex, fast-paced engineering environments Collaborative approach and willingness to support and mentor others Nice to Have: Kubernetes and cloud-native infrastructure experience Experience building internal platforms or shared engineering frameworks SRE mindset and operational excellence practices Experience with real-time or high-throughput data systems Experience leading cross-team technical initiatives WHAT SUCCESS LOOKS LIKE Teams rely on you for technical direction and practical problem-solving The platform becomes more reliable, scalable, and easier to operate over time Production incidents decrease due to proactive engineering and improved system design Cross-team dependencies are better coordinated and easier to manage Engineering quality and consistency improve across services and squads Engineers grow technically through your mentorship and guidance WHAT WE OFFER Competitive salary aligned with your experience, expertise, and impact A collaborative, inclusive, and fast-paced engineering environment where ideas are welcomed, ownership is encouraged, and continuous learning is valued Hybrid work policy 4 weeks of Workation (T&C apply) Benefits package - 800 PLN net (B2B)/gross (UOP) monthly with access to the cafeteria platform (private medical care, insurances, sports card) Training budget ICAS assistance program that can provide help and guidance during challenging moments. Our office provides complimentary snacks and drinks; on Mondays, we serve complimentary breakfast. Team and office social events throughout the year Free parking for bicycles and motorcycles Free gym in the building Equipment: MacBook Pro + smartphone (iPhone 16/17 or Samsung Galaxy S25)

🏢 Summary: Senior C# Developer role focused on building and evolving core backend systems for XVA, Liquidity, and Financial Resource Management within a global financial project. The position involves developing scalable, event-driven solutions in a distributed agile team and supporting high-impact financial tools used in fast-moving markets. The role also contributes to migrating legacy systems to a modern event-driven architecture. 🗂️ Requirements: Strong experience with C# and .NET ecosystem, Experience with ASP.NET Web API, Knowledge of event-driven architecture, Experience with asynchronous messaging, Strong understanding of OOP and design patterns, Experience with service-oriented architectures, Strong knowledge of MS SQL, Experience with DevOps tools in enterprise environments, Practical knowledge of LLM and agentic AI engineering, Familiarity with at least two financial domains: Listed/OTC products, PnL, XVA, Liquidity risk, Cash forecasting, Balance sheet metrics 📃 Skills: C#, .NET, ASP.NET, WebAPI, Rebus, SignalR, Windows, MS SQL, Dapper, GIT, Bitbucket, TeamCity, Jenkins, Ansible, OOP, SOA, LLM, AI, XVA 🏢 Description: Are you an experienced C# Developer ready to join a cutting-edge global financial project? We are partnering with a leading international financial institution seeking a Senior C# Developer to join their distributed, agile team focused on building and evolving core systems for XVA, Liquidity, and Financial Resource Management. What you9ll do: Develop and maintain core backend systems using C# .NET, ASP.NET Web API, and event-driven architecture Work with asynchronous messaging (Rebus) to build scalable, reliable solutions Collaborate with an international team committed to clean code and software craftsmanship Influence the migration to a modern event-driven backend architecture Support high-impact financial tools used daily by hundreds of users in fast-moving markets Tech stack: C# .NET, Windows Services, ASP.NET Web API, SignalR MS SQL, Dapper ORM DevOps tools: GIT (Bitbucket), TeamCity, Jenkins, Ansible Event-driven messaging with Rebus What we9re looking for: Strong expertise in OOP, design patterns, and .NET ecosystem Deep understanding of service-oriented architectures and MS SQL Experience with DevOps in enterprise environments Practical knowledge of LLM capabilities and agentic AI engineering within software development Familiarity with financial products and risk management (at least 2 of): Listed/OTC products, PnL explain & risks, XVA models, Liquidity risk, Cash forecasting, or Balance sheet metrics Bonus points: Front-end experience with HTML, JavaScript/TypeScript, React, Redux Personal qualities: Highly autonomous and excels in teamwork Great communication, analytical thinking, and organisational skills Detail-oriented, even under tight deadlines Proactive and flexible in facing daily engineering challenges Motivated to work closely with front-office IT teams Integrity and role-model attitude fostering a positive work culture

🏢 Summary: Senior C#/.NET Full Stack Engineer role focused on maintaining and evolving a large, business-critical enterprise/SaaS system with complex domain logic. The position involves backend and frontend development, mobile applications with Cordova, API design, and architectural contributions for scalable, high-load systems. The engineer will work extensively with legacy code, performance optimization, and complex technical problem-solving. 🗂️ Requirements: 8+ years commercial experience with C# and .NET, Strong experience with Angular or AngularJS, Extensive knowledge of JavaScript and TypeScript, Hands-on experience with Cordova for iOS and Android, Experience in API development using .NET, Experience with relational databases and SQL, Experience with Git version control, Experience working on large enterprise or SaaS systems, Strong debugging and complex problem-solving skills, Ability to work with large and legacy codebases, Experience with scalable and high-load architectures, Understanding of software architecture and design patterns 📃 Skills: C#, .NET, Angular, AngularJS, JavaScript, TypeScript, Cordova, iOS, Android, SQL, SQLServer, Git, REST, APIs 🏢 Description: We are looking for a strong C#/.NET engineer to join a project focused on large enterprise and SaaS systems. This role is suited for an experienced engineer who is comfortable working with complex business logic, large codebases, and mature systems, and who takes ownership of technical decisions rather than just implementing tasks. About the Project: The project is a long-running, business-critical system with a complex domain and significant technical depth. You will work on maintaining and evolving an existing platform, including improving scalability, performance, and reliability. A substantial part of the work involves understanding legacy code, debugging complex issues, and contributing to the system as a key technical member of the team. Responsibilities: Design, develop, and maintain backend solutions using C#/.NET; Build and maintain cross-platform mobile applications using the Cordova framework (iOS and Android); Develop and maintain front-end features using Angular and TypeScript; Design and implement APIs using the .NET framework; Work with complex business logic in large enterprise or SaaS environments; Analyze, understand, and improve existing and legacy codebases; Solve complex technical and production issues; Collaborate closely with other engineers and stakeholders; Contribute to architectural decisions for scalable and high-load systems. Qualifications: 8+ years of solid commercial experience with full stack .NET/C# development combined with Angular or AngularJS; Extensive experience with Angular, JavaScript, and TypeScript for front-end development; Hands-on experience with the Cordova framework for building mobile applications (iOS and Android); native mobile development experience is not required; Expertise in API development using the .NET framework; Strong understanding of software architecture principles and experience applying design patterns to real-world projects; Hands-on experience with relational databases (e.g. SQL Server) and SQL for data querying and optimization; Experience with version control systems (e.g. Git) and familiarity with agile methodologies; Experience working on large enterprise systems and/or SaaS platforms; Experience playing a key role in projects (e.g. key developer, leading engineer, technical owner); Strong experience solving complex technical problems and very good debugging skills; Ability to work effectively with large and unfamiliar codebases; Experience with scalable architectures and high-load systems; An engineering mindset with the ability to deeply understand systems and make mature technical decisions. Recruitment Process: Initial interview with our recruitment team; Technical interview with the client; Final decision and offer. Inuits Sp. z o.o. is registered in the National Register of Employment Agencies (KRAZ) under number 35420.

🏢 Summary: The role involves building and scaling backend services for content discovery, licensing, and delivery platforms using Java and modern backend technologies. You will design RESTful APIs, implement event-driven systems, and model data to support analytics and reporting. The position focuses on clean architecture, scalable systems, and cloud-based deployments within the AWS ecosystem. 🗂️ Requirements: 5+ years backend development experience, Strong proficiency in Java, Experience with Spring Boot and Spring Framework, Experience designing and consuming REST APIs, Experience with Kafka or other streaming platforms, Strong knowledge of relational databases, Ability to write optimized SQL queries, Experience with GraphQL, Exposure to Python or willingness to learn 📃 Skills: Java, Spring, SpringBoot, REST, Kafka, SQL, GraphQL, Python, AWS, Aurora, DynamoDB, DBT, Databricks, Snowflake, Docker, Kubernetes, Node.js, TypeScript 🏢 Description: We're seeking a Software Java Engineer with 5+ years of experience to help build and scale the backend services that power our content discovery, licensing, and delivery platforms across all of our content libraries. You'll join a team that's passionate about clean architecture, performance, and solving complex challenges at scale. If you thrive in a collaborative environment and love building robust APIs, data-driven systems, and data modeling we'd love to hear from you. What You'll Do: Design, implement, and maintain backend services using Java, Spring Boot, and the broader Spring ecosystem. Build and evolve RESTful APIs that power content metadata, search, recommendation, and licensing workflows. Work with Kafka to build event-driven and real-time processing systems. Use SQL and work with relational databases to support structured content metadata. Partner with data and analytics teams to model data in data warehouses, supporting reporting and analytics use cases. Build and maintain DBT models to transform raw data into clean, usable datasets. Leverage the AWS ecosystem for service deployment, data storage, and pipeline orchestration. Contribute to technical discussions, system design, and code reviews. Requirements: 5+ years of professional backend development experience. Strong proficiency in Java, with experience using Spring Boot and Spring Framework. Experience designing and consuming REST APIs. Familiarity with Kafka or other message streaming platforms. Solid understanding of relational databases and writing optimized SQL. Comfortable working with GraphQL. Exposure to Python or willingness to learn. A collaborative mindset with strong communication skills. A passion for clean code, scalable systems, and continuous learning. Nice-to-Have: Practical experience working with data warehouses and DBT for data transformation and modeling. Hands-on experience working with the AWS ecosystem (especially Aurora/Dynamo DB). Experience working with Node.js and/or Typescript. Knowledge of containerization and orchestration (Docker, Kubernetes). Experience with Databricks/Snowflake. Background in building systems for search, metadata enrichment, or digital asset management. We offer: Flexible working format - remote, office-based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location-specific benefits

🏢 Summary: Senior Backend Engineer role focused on developing and maintaining C#/.NET desktop applications for manufacturing and testing systems, including GUI development, hardware integration, and automated test execution. The position involves working with WPF/MVVM, Python integration, multithreading, and application stability in a modern AI/ML product environment. 🗂️ Requirements: 5+ years of experience with C#/.NET, Experience with WPF or similar GUI frameworks, Experience with MVVM, Understanding of async programming, Knowledge of multithreading and thread safety, Experience with .NET 8+, 1+ year of experience with Python, Understanding of clean architecture, Experience with testable code design, Experience with MongoDB or similar databases, Knowledge of Git, Experience with CI/CD, Basic scripting skills in PowerShell or Bash 📃 Skills: C#, NET, WPF, MVVM, Python, MongoDB, Git, CI/CD, PowerShell, Bash 🏢 Description: We are looking for a Senior Backend Engineer to join a team developing advanced desktop applications for manufacturing and testing environments. This role is a good fit for someone who has strong experience with C#/.NET and enjoys solving complex technical problems. Quick Facts - Develop and maintain C#/.NET desktop applications for manufacturing and testing systems - Build GUI features using WPF/MVVM - Work with hardware integration, instrument control and automated test execution - Integrate Python-based test scripts into .NET applications - Support parallel execution, thread safety and application stability - Troubleshoot issues using logs, traces and system data Requirements - 5+ years of experience with C#/.NET - Experience with WPF or similar GUI frameworks and MVVM - Good understanding of async programming, multithreading and thread safety - Experience with .NET 8+ - 1+ year of experience with Python - Understanding of clean architecture and testable code design - Experience with MongoDB or similar databases - Practical knowledge of Git, CI/CD and basic scripting in PowerShell or Bash Benefits - Private healthcare - Real influence on technical decisions - Opportunity to work on a modern AI/ML product platform

🏢 Summary: Senior Backend Engineer role focused on developing advanced C#/.NET desktop applications for manufacturing and testing environments, including hardware integration and automated test execution. The position involves building WPF/MVVM-based GUIs, integrating Python test scripts, and ensuring application stability through multithreading and async programming. Opportunity to influence technical decisions while working on a modern AI/ML product platform. 🗂️ Requirements: 5+ years experience with C# and .NET, Experience with WPF or similar GUI frameworks, Experience with MVVM pattern, Understanding of async programming, Knowledge of multithreading and thread safety, Experience with .NET 8+, 1+ year experience with Python, Understanding of clean architecture and testable code design, Experience with MongoDB or similar databases, Practical knowledge of Git, Experience with CI/CD, Basic scripting skills in PowerShell or Bash 📃 Skills: C#, .NET, .NET8, WPF, MVVM, Python, MongoDB, Git, CI/CD, PowerShell, Bash, Multithreading, Async 🏢 Description: We are looking for a Senior Backend Enginee r to join a team developing advanced desktop applications for manufacturing and testing environments. This role is a good fit for someone who has strong experience with C#/.NET, enjoys solving complex technical problems. ✅ Your responsibilities: Develop and maintain C# / .NET desktop applications for manufacturing and testing systems Build GUI features using WPF / MVVM Work with hardware integration, instrument control and automated test execution Integrate Python-based test scripts into .NET applications Support parallel execution, thread safety and application stability Troubleshoot issues using logs, traces and system data 🧠 Our requirements: 5+ years of experience with C# / .NET Experience with WPF or similar GUI frameworks and MVVM Good understanding of async programming, multithreading and thread safety Experience with .NET 8+ 1+ year of experience with Python Understanding of clean architecture and testable code design Experience with MongoDB or similar databases Practical knowledge of Git, CI/CD and basic scripting in PowerShell or Bash 🌟 What we offer: Private healthcare Real influence on technical decisions Opportunity to work on a modern AI / ML product platform

🏢 Summary: Senior Backend Engineer role focused on building and maintaining scalable backend systems using NodeJs, Python, MongoDB, MQTT, and AWS. The position involves full lifecycle development, API and system design, code quality improvements, mentoring junior engineers, and contributing to technical strategy. Candidates should have strong backend engineering experience, testing knowledge, and familiarity with CI/CD and monitoring practices. 🗂️ Requirements: 4+ years of professional experience with NodeJs, 4+ years of professional experience with Python, 4+ years of professional experience with MongoDB, 4+ years of professional experience with MQTT, 4+ years of professional experience with AWS, Backend development experience, Experience building web applications and APIs, Ability to write clean, maintainable code, Knowledge of SOLID principles, Experience with testing strategies and implementations, System design experience from ambiguous requirements, Understanding of CI/CD practices, Experience with logging and monitoring tools, Knowledge of version control best practices 📃 Skills: NodeJs, Python, MongoDB, MQTT, AWS, Go, APIs, CI/CD, SOLID, Git, Testing, Monitoring, Logging 🏢 Description: Introduction & Summary: We are seeking an experienced Senior Backend Engineer who will be responsible for building and maintaining robust backend systems. The ideal candidate will possess a strong background in backend development, particularly with NodeJs, Python, MongoDB, MQTT, and AWS. A proactive problem-solver with a focus on clean, maintainable code and system design will thrive in this role. Main Responsibilities: Participate in all stages of the development and post-development lifecycle Proactively provide creative, thorough, and practical solutions to technical problems Design, write, and maintain well-organized, scalable, and testable code Identify and address issues and bottlenecks, advocating for changes Promote best practices and code quality within the team Contribute to refining technical vision and aligning it with business objectives Mentor and guide junior engineers Key Requirements: Hands-on experience in backend development and engineering At least 4 years of professional experience with NodeJs, Python, MongoDB, MQTT, and AWS Experience with GO is advantageous Proven experience in building web applications and APIs Ability to write clean, maintainable code and apply SOLID principles Experience with various testing strategies and implementations Capability to design systems from ambiguous product requirements Understanding of continuous integration and delivery Proficiency with logging and monitoring tools Knowledge of version control best practices Proactive mindset emphasizing continuous improvement and learning Nice to Have: Strong problem-solving skills and critical thinking regarding technical challenges Flexibility and willingness to adapt to changing priorities and technologies Other Details: This role offers a dynamic work environment with opportunities for growth and development. Ideal candidates will commit to excellence and a proactive approach in their work.

🏢 Summary: Senior C# / .NET Engineer role focused on maintaining and evolving a large, business-critical enterprise/SaaS system with complex domain logic. The position involves working with legacy codebases, solving complex technical issues, and contributing to architectural decisions for scalable, high-load systems. The engineer will also support frontend integration using Angular technologies when needed. 🗂️ Requirements: Strong commercial experience with C#, .NET development experience, Knowledge of Angular or AngularJS, Knowledge of TypeScript, Experience with large enterprise or SaaS systems, Experience working with legacy codebases, Experience solving complex technical problems, Strong debugging skills, Experience with scalable and high-load architectures, Ability to work with large and unfamiliar codebases 📃 Skills: C#, .NET, Angular, AngularJS, TypeScript, SQL, REST, OOP 🏢 Description: We are looking for a strong C# / .NET engineer to join a project focused on large enterprise and SaaS systems. This role is suited for an experienced engineer who is comfortable working with complex business logic, large codebases, and mature systems, and who takes ownership of technical decisions rather than just implementing tasks. About the Project: The project is a long-running, business-critical system with a complex domain and significant technical depth. You will work on maintaining and evolving an existing platform, including improving scalability, performance, and reliability. A substantial part of the work involves understanding legacy code, debugging complex issues, and contributing to the system as a key technical member of the team. Responsibilities: Design, develop, and maintain backend solutions using C# / .NET; Work with complex business logic in large enterprise or SaaS environments; Analyze, understand, and improve existing and legacy codebases; Solve complex technical and production issues; Collaborate closely with other engineers and stakeholders; Contribute to architectural decisions for scalable and high-load systems; Support frontend integration using Angular / AngularJS and TypeScript where needed. Qualifications: Strong commercial experience with C# / .NET; Knowledge of Angular or AngularJS and TypeScript; Experience working on large enterprise systems and/or SaaS platforms; Experience playing a key role in projects (e.g. key developer, leading engineer, technical owner); Strong experience solving complex technical problems; Experience working with legacy code; Very good debugging skills; Ability to work effectively with large and unfamiliar codebases; Experience with scalable architectures and high-load systems; An engineering mindset with the ability to deeply understand systems and make mature technical decisions. Recruitment Process: Initial interview with our recruitment team; Technical interview with the client; Final decision and offer. Inuits Sp. z o.o. is registered in the National Register of Employment Agencies (KRAZ) under number 35420.

🏢 Summary: Software Engineer role focused on building and scaling a multi-tenant customer engagement platform for enterprise contact centers. The position involves developing backend services, real-time communication components, and cloud-native infrastructure using Ruby on Rails, Node.js, and Kubernetes on Azure. You will work on distributed systems, integrations, and CI/CD pipelines to ensure reliability, scalability, and security. 🗂️ Requirements: Strong experience with Ruby on Rails 7.x and Ruby 3.x, Experience with Node.js and Express.js, Hands-on experience with PostgreSQL schema design and query optimization, Experience designing and maintaining REST APIs, Experience with authentication and authorization mechanisms (JWT, OAuth2, OIDC, policy patterns), Experience with background job systems, Experience with Redis (caching, pub/sub), Experience with Docker and writing Dockerfiles, Understanding of Kubernetes and Helm, Experience with CI/CD pipelines, Experience integrating third-party REST/webhook APIs 📃 Skills: Ruby, Rails, PostgreSQL, Redis, Node.js, Express, WebSockets, Docker, Kubernetes, Azure, AKS, Helm, GitLab, CI/CD, RSpec, Jest, JWT, OAuth2, OIDC, Pundit, Devise, DelayedJob, ActiveJob, Sidekiq, JSON:API, Graphiti, Prometheus, NewRelic, SonarCloud, Aikido, Genesys, Vonage, WebRTC, SIP, Terraform, Cloudflare, React 🏢 Description: About Us VC-backed, 15-person team across Poland, Mexico & the Philippines - with global expansion underway. We’re defining a new category: a customer contact & collaboration layer on top of enterprise contact center and CRM platforms - already trusted by global enterprises across Europe, Asia, and the Americas. Our platform is used by enterprise clients across multiple industries, with a strong focus on reliability, scalability, security, and seamless real-time communication experiences. We combine modern cloud-native architecture with deep expertise in WebRTC, contact center integrations, and customer engagement technologies. As a rapidly growing company, we maintain a strong engineering culture built around ownership, collaboration, continuous improvement, and pragmatic problem-solving. We value people who are curious, proactive, and excited about building meaningful products in a fast-moving environment. About the Role We’re looking for a Software Engineer with strong technical skills and hands-on experience building modern distributed systems and web applications. In this role, you’ll help design, develop, maintain, and improve a multi-tenant customer engagement platform used primarily by enterprise contact centers. You’ll work across backend services, infrastructure, and internal tooling to ensure our systems remain scalable, reliable, secure, and easy to evolve. Our platform combines multiple technologies and real-time communication channels, including voice, video, chat, callbacks and many more, integrated with providers such as Genesys Cloud and Vonage. The backend architecture includes: A Ruby on Rails API responsible for core business logic, authentication, integrations, and account management Several Node.js services handling real-time signaling, visitor data processing, and analytics Cloud-native infrastructure running on Kubernetes and Azure services You’ll work closely within a small, highly collaborative engineering team where ownership and initiative are highly valued. We’re looking for someone who enjoys solving complex technical challenges, moving quickly, contributing ideas, and building high-quality software that delivers real value to customers. Responsibilities Develop and maintain the core REST/JSON:API backend in Ruby on Rails 7 (PostgreSQL, Redis, Puma, Delayed Job) + upgrade to RoR 8 Own the Node.js signalling server built on Express + WebSockets Extend and debug integrations with Genesys Cloud and Vonage Write and maintain authorization policies and multi-tenant access control logic Design and run database migrations on a mature PostgreSQL schema (200+ migrations) Work within a Kubernetes on Azure AKS environment - understand Helm charts, environment configs, and deployment pipelines Participate in GitLab CI/CD - security checks (SonarCloud, Aikido.dev), Docker builds, staged deploys Gradually improve test coverage using RSpec (Rails) and Jest (Node.js) Required Skills Ruby on Rails Rails 7.x, Ruby 3.x (-> 8.x, 4.x) PostgreSQL - schema design, migrations, query optimization REST API design; experience with JSON:API / Graphiti is a plus Background jobs: Delayed Job, ActiveJob, or Sidekiq Authentication: Devise, JWT, OAuth2, OIDC Authorization: Pundit or similar policy pattern Node.js Node.js 24+, Express.js WebSockets Redis (caching, pub/sub, locking patterns) Azure Storage (Tables, Queues) or equivalent cloud storage SDKs Comfort with async code General Backend Designing and consuming third-party REST/webhook APIs Docker - writing and maintaining Dockerfiles Kubernetes basics - reading Helm charts, understanding namespaces and config maps Git + CI/CD pipelines Structured logging and APM tools (New Relic, Prometheus) Nice to Have Experience with Genesys Cloud or other contact center solution Experience with Vonage or other CPaaS telephony (SIP, WebRTC) Terraform / Azure infrastructure Cloudflare Workers React (the frontend teams will occasionally need backend pairing) Compensation 19-24k B2B Meaningful ESOP upside (VC-backed) 26 days of paid holiday

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a SaaS clinical AI platform, acting as the bridge between customers and engineering. The position involves incident response, system troubleshooting, SQL-based investigations, and improving operational reliability for global customers. Ideal for candidates experienced in production support within fast-paced, cloud-based environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in complex production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Experience handling production incidents, alerts, and customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays 📃 Skills: SQL, SaaS, REST, API, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday.com, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues Serve as the primary technical owner for complex customer issues and escalations. Investigate and resolve technical problems spanning multiple systems and services. Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response Monitor and triage production alerts impacting customers or system reliability. Coordinate incident response efforts across engineering and internal teams. Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data Diagnose issues using logs, system metrics, and SQL queries. Analyze system behavior to identify root causes of production problems. Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence Develop and maintain troubleshooting documentation, runbooks, and operational processes. Identify recurring patterns and contribute to systemic improvements. Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team Share technical insights and best practices with colleagues. Act as a technical resource within the Support organization. Impact You'll Have Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have Experience participating in incident response, production alerting, or on-call rotations in a live production environment. Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. Experience supporting or operating within SaaS or cloud-based platforms. Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. Comfort analyzing application logs, system metrics, and traces to diagnose production issues. Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. A 401(k) plan with company match, life insurance, plus long- and short-term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.