FP&A Customer Success Manager

🏢 Summary: Remote People Operations Generalist role supporting employee lifecycle processes, HR operations, benefits administration, and employee engagement across North America. The position focuses on improving employee experience, maintaining HR systems, and coordinating onboarding, benefits, and operational programs in a fast-paced environment. 🗂️ Requirements: 2+ years of experience in Human Resources, People Operations, or related field, 2-4 years in a people-facing HR function, Experience supporting employee lifecycle processes, Experience administering employee benefits and HR programs, Experience with HRIS platforms, Strong organizational skills, Excellent communication and customer service skills, Ability to manage multiple priorities with accuracy, Ability to work in fast-paced and changing environments, Ability to support remote and distributed teams, Must be based in the US eastern time zone, Willingness to travel for team meetings and company offsites 📃 Skills: HiBob, Rippling, Workday, BambooHR, HRIS, Navan 🏢 Description: At Datarails, our people are at the heart of everything we do. We're looking for a People Operations Generalist to help deliver an exceptional employee experience across North America by owning the day-to-day operations that support our growing team. This role serves as the primary point of contact for many employee-facing HR processes, ensuring employees receive timely support while helping maintain efficient, scalable People Operations. You'll partner closely with the Chief of Staff, Human Resources, Talent Acquisition, Finance, IT, and our global HR team to support employees throughout their lifecycle, from onboarding through career growth and beyond. If you're someone who loves creating great employee experiences, enjoys solving problems, thrives on organization, and gets excited about building efficient processes, we'd love to meet you. This is a 100% remote role with some travel for company and team offsites, and must be based in the US (eastern time zone). No sponsorship or relocation is offered for this position. The target salary range for this role is $85-100k per year, depending on experience, skills, and location. Responsibilities Employee Experience & Support - Serve as a primary point of contact for day-to-day employee questions across North America. - Conduct employee 1:1 check-ins to gather feedback and improve the overall employee experience. - Coordinate life event recognition, employee appreciation, holiday gifts, and engagement initiatives. - Support employee engagement programs. - Escalate employee relations, policy, and compliance matters as appropriate. HR Operations - Coordinate onboarding for new hires in HiBob and Rippling. - Maintain employee records and ensure HR system accuracy and data integrity. - Execute promotions, organizational changes, employee lifecycle updates, and system maintenance. - Support annual merit review administration. - Maintain HR documentation, workflows, and operational processes. Benefits Administration - Administer employee benefits programs across the U.S. and Canada, including health benefits, retirement plans, wellness offerings, and employee perks. - Manage leave and PTO administration in partnership with internal stakeholders. - Serve as the primary contact for employee benefit questions. - Partner with vendors to maintain and enhance employee benefit offerings. Programs & Logistics - Coordinate Working from Abroad requests. - Manage office reimbursement programs. - Coordinate team remote happy hours, in-person workdays, and employee offsite logistics. - Manage CPA Renewals and People Operations budget tracking. - Administer Navan and other People Operations vendors. - Support the rollout of new employee programs and benefits. Process Improvement - Continuously identify opportunities to improve, automate, and scale People Operations processes. - Partner with internal teams to improve efficiency and the employee experience. - Maintain clean, organized, and reliable HR systems. Qualifications - 2+ years of experience in Human Resources, People Operations, or a related field, preferably in a startup environment. - Experience supporting employee lifecycle processes in a fast-paced environment. - Experience administering employee benefits and HR programs. - Experience working with HRIS platforms such as HiBob, Rippling, Workday, BambooHR, or similar systems. - Strong organizational skills with exceptional attention to detail. - Outstanding customer service and communication skills. - Ability to manage multiple priorities while maintaining accuracy and responsiveness. - Experience supporting remote and distributed teams is preferred. Success in this role: Success in this position will be measured by: - Delivering a best-in-class employee experience. - Accurate and timely execution of employee lifecycle processes. - High-quality HRIS data integrity and system administration. - Smooth execution of onboarding, promotions, and merit cycles. - Effective administration of benefits and employee programs. - Continuous improvement of People Operations processes. - Building trusted relationships with employees across North America. In this role, you will: - Own the employee life cycle (onboarding through offboarding) for your assigned department. - Meet employees regularly, offer coaching to managers, and provide proactive advice and feedback. - Advise and collaborate with department executives and leadership. - Collaborate closely with the broader HR team on company processes and annual HR initiatives. - Act as the primary touchpoint for employees and represent employee feedback to leadership. - Take on projects related to employee experience, people operations, and company structure. Requirements: - 2-4 years of experience in a people-facing HR function. - Strong communication skills and the ability to build trust at all levels. - Ability to thrive in changing environments with shifting priorities. - Professionalism and discretion in handling sensitive matters. - Experience working with multicultural teams across time zones is preferred. - Ability to attend team meetings in NYC and company off-sites throughout the year. What We Offer - Base salary range of $85-100k USD per year. - Meaningful equity. - 401(k) plan with up to 4% match. - Healthcare coverage including medical, vision, and dental. - Parental leave. - Flexible PTO and 12 paid company holidays. - Life insurance. We are an equal opportunity employer and provide equal employment opportunities to all employees and applicants.

🏢 Summary: Full-time Data Analytics Engineer role focused on building and maintaining DBT models in Snowflake, developing Tableau dashboards, and modernizing data infrastructure to support self-serve analytics. The position combines hands-on data modeling, stakeholder ownership, and operational support in a growing US analytics team. Offers competitive salary, stock options, learning budget, comprehensive benefits, and an office-first setup in Boulder. 🗂️ Requirements: Strong experience building or structuring datasets, Solid SQL skills, Hands-on DBT Core experience, Hands-on Snowflake experience, Proven experience building Tableau dashboards, Ability to independently gather requirements and manage stakeholders, High attention to data quality, Experience troubleshooting data pipelines and reporting issues 📃 Skills: SQL, DBT, Snowflake, Tableau, Salesforce, GitHub, Copilot, Cursor, AI, LLMs 🏢 Description: Data Analytics Engineer — Boulder, Colorado Full-time | Boulder, CO | No visa sponsorship available The US Analytics team is building the data foundations that power US operations. We design reliable data models, keep our infrastructure clean, and turn complex datasets into insights the business can act on. You'll join at a point where there's real work to own — from shaping how data is structured to improving the tools and dashboards that teams rely on every day. What you'll do Build, maintain, and document DBT models in a Snowflake environment, keeping data clean, reliable, and well-structured Develop and maintain Tableau dashboards and data sources that stakeholders across the business trust and use independently Rotate through day-to-day data operations support — handling ad hoc requests, troubleshooting reporting issues, and diagnosing pipeline problems Contribute to modernizing our data infrastructure, helping business stakeholders self-serve through AI-assisted tooling Own stakeholder relationships independently — gathering requirements, setting clear expectations, and communicating confidently with technical and non-technical audiences alike You'll be great for this role if… Strong experience building or structuring datasets — not just querying them based on others work Solid SQL, DBT Core skills, hands-on experience with Snowflake Proven ability to build Tableau dashboards that stakeholders genuinely rely on Strong communicator who can own stakeholder conversations, gather requirements, manage expectations, and push back when a request isn't clearly defined High attention to data quality and the confidence to work through problems independently before escalating Familiarity with AI-assisted data tools such as GitHub Copilot or Cursor Familiarity with Salesforce Bonus points for: Advanced DBT experience Experience with self-serve or semantic data layers Contributions to an AI agent knowledge base or prompt engineering work Understanding of the limitations of LLMs when applied to data problems Previous experience in a fast paced, team environment Why you should join Opportunity to work on large-scale fintech products used by millions of businesses worldwide, from the Boulder office in an office-first setup Enrollment onto the Virtual Stock Option program A dedicated annual learning budget of $2,000 for individual development Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, and special leaves Health and life coverage: group medical coverage, plus life insurance 401(k) retirement scheme with matching funds 1-month sabbatical after 3 years of service Commitment to Diversity and Inclusion Compensation: $100,000–$120,000 base salary Final compensation will be based on the candidate's experience and location

🏢 Summary: Full-time Data Analytics Engineer role focused on building and maintaining scalable data models and dashboards within a Snowflake and DBT environment to support US business operations. The position combines data modeling, analytics engineering, stakeholder collaboration, and operational data support, with an emphasis on data quality and modern AI-assisted tooling. It offers ownership of data infrastructure improvements and close collaboration with cross-functional teams. 🗂️ Requirements: Strong experience building and structuring datasets, Proficiency in SQL, Hands-on experience with DBT Core, Hands-on experience with Snowflake, Experience building Tableau dashboards, Ability to manage stakeholder requirements independently, High attention to data quality, Familiarity with AI-assisted data tools, Familiarity with Salesforce 📃 Skills: SQL, DBT, Snowflake, Tableau, Salesforce, GitHubCopilot, Cursor, AI, LLM 🏢 Description: Data Analytics Engineer — Boulder, Colorado Full-time | Boulder, CO | No visa sponsorship available The US Analytics team is building the data foundations that power SumUp's US operations. We design reliable data models, keep our infrastructure clean, and turn complex datasets into insights the business can act on. You'll join at a point where there's real work to own — from shaping how data is structured to improving the tools and dashboards that teams rely on every day. If you're someone who's been close to data in an analytical role and is ready to go deeper into how it's built and maintained, this is a meaningful next step. Take a look at our Boulder office What you'll do Build, maintain, and document DBT models in a Snowflake environment, keeping data clean, reliable, and well-structured Develop and maintain Tableau dashboards and data sources that stakeholders across the business trust and use independently Rotate through day-to-day data operations support — handling ad hoc requests, troubleshooting reporting issues, and diagnosing pipeline problems Contribute to modernizing our data infrastructure, helping business stakeholders self-serve through AI-assisted tooling Own stakeholder relationships independently — gathering requirements, setting clear expectations, and communicating confidently with technical and non-technical audiences alike You'll be great for this role if… Strong experience building or structuring datasets — not just querying them based on others work Solid SQL and DBT Core skills, hands-on experience with Snowflake and Proven ability to build Tableau dashboards that stakeholders genuinely rely on Strong communicator who can own stakeholder conversations, gather requirements, manage expectations, and push back when a request isn't clearly defined High attention to data quality and the confidence to work through problems independently before escalating Familiarity with AI-assisted data tools such as GitHub Copilot or Cursor Familiarity with Salesforce Bonus points for: Advanced DBT experience Experience with self-serve or semantic data layers Contributions to an AI agent knowledge base or prompt engineering work Understanding of the limitations of LLMs when applied to data problems Previous experience in a fast paced, team environment Why you should join SumUp Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Boulder office. This involves an office-first setup Enrollment onto our Virtual Stock Option program: you will own a stake in SumUp's future success A dedicated annual learning budget of $2,000 for your individual development, which can be used to attend conferences and/or advance your career through further education Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, and special leaves Health and life coverage: group medical coverage, plus life insurance Financial security: 401(k) retirement scheme with SumUp matching funds Break4me: 1-month sabbatical after 3 years of service Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced Compensation: $100,000–$120,000 base salary Virtual Stock Options Final compensation will be based on the candidate's experience and location About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.