Director Client Success, PBM

🏢 Summary: Leadership role responsible for building and scaling the Client Success function within a Pharmacy Benefit Management (PBM) business, driving client retention, growth, and satisfaction. The position leads strategic account management, operational optimization, cross-functional collaboration, and executive-level client relationships. Focused on developing playbooks, KPIs, and renewal strategies while managing and mentoring a high-performing CS team. 🗂️ Requirements: 8+ years in client management, consulting, or operations, 4+ years in healthcare, PBM, or benefits industry, Bachelor's Degree required, Experience leading teams managing complex PBM products, Primary ownership of strategic PBM accounts, Cross-functional operational experience, Advanced MS Office or Google Suite skills, Experience with Salesforce or CRM systems 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of high-performing Client Success Managers and Associates within PBM - Evolve the client segmentation and service model for a scaling PBM organization and manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services - Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM - Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output - Lead strategic PBM account planning and ensure actionable and timely execution on plans - Drive team accountability in meeting PBM client deadlines and delivering on key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on driving significant ROI - Deepen PBM client feedback and data-gathering and develop strategies to address gap areas - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and PBM client requests, including influencing roadmap for PBM-specific customizations - Optimize the client relationship handoff process from Implementation to CS within PBM - Manage CS team member onboarding, training, and development specific to PBM services - Oversee executive-level PBM client relationships and facilitate executive sponsor involvement in key accounts - Drive annual planning process for CS team, including developing PBM-specific goals and KPI targets - Travel to important PBM client and broker/TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations - Minimum 4+ years of experience in the healthcare, PBM, or benefits industry - Bachelor's Degree required, PharmD preferred - Experience leading and developing teams working with complex PBM products - Operational excellence and ability to work cross-functionally - Primary ownership of strategic PBM account relationships for a sustained period - Excellent critical thinking and communication skills, including conveying technical PBM information clearly - Ability to manage multiple high-priority PBM initiatives simultaneously - Experience managing external PBM stakeholders and escalated client situations - Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: The Director of Client Success (PBM) leads and scales the Client Success team, driving retention, growth, and satisfaction across a pharmacy benefit management book of business. This role owns strategic account planning, operational excellence, renewal and upsell strategy, and executive-level client relationships. The position partners cross-functionally to optimize processes, enhance PBM service delivery, and achieve measurable ROI for clients. 🗂️ Requirements: 8+ years experience in client management, consulting, or operations, 4+ years experience in healthcare, PBM, or benefits industry, Bachelor's Degree, Experience leading teams working with complex PBM products, Primary ownership of strategic PBM account relationships, Operational excellence and cross-functional collaboration experience, Ability to manage multiple high-priority PBM initiatives, Advanced proficiency in MS Office or Google Suite and Salesforce (or other CRM) 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of high-performing Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization and manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services - Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM - Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output - Lead strategic PBM account planning with key stakeholders and ensure timely execution - Drive team accountability in meeting client deadlines and delivering on key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on driving significant ROI and expanded relationships - Deepen client feedback and data-gathering and develop strategies to address gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and PBM client requests, including influencing roadmap customizations - Optimize the client relationship handoff process from Implementation to CS within PBM - Manage CS team onboarding, training, and professional development specific to PBM services - Oversee executive-level client relationships and facilitate executive sponsor involvement - Drive annual planning process for the CS team, including PBM-specific goals and KPI targets - Travel to key client, broker, and TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations - Minimum 4+ years of experience in healthcare, PBM, or benefits industry - Bachelor's Degree required, PharmD preferred - Experience leading and developing teams working with complex PBM products - Operational excellence and ability to work cross-functionally - Primary ownership of strategic PBM account relationships for a sustained period - Excellent critical thinking and communication skills, including ability to convey technical PBM information clearly - Ability to manage multiple high-priority initiatives and reprioritize effectively - Strong relationship management skills with external PBM stakeholders - Comfortable presenting in large groups and managing escalated client situations - Comfortable with ambiguity and solving complex PBM problems - Bias toward action - Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Senior leadership role responsible for leading the Client Success function within a Pharmacy Benefit Management (PBM) business line, driving client retention, growth, and satisfaction. The position oversees strategic account management, operational optimization, cross-functional collaboration, and development of scalable processes and playbooks. This role also manages executive-level client relationships and leads a high-performing team to deliver measurable ROI and service excellence. 🗂️ Requirements: 8+ years experience in client management, consulting, or operations, 4+ years experience in healthcare, PBM, or benefits industry, Bachelor's Degree, Experience leading teams managing complex PBM products, Primary ownership of strategic PBM accounts, Advanced proficiency in MS Office or Google Suite, Experience with Salesforce or other CRM systems 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics, AccountManagement, Operations 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for overall retention, satisfaction, and growth of the book of business. This role partners closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and other teams to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, creating playbooks and best practices, and leading a high-performing team. The role also oversees key client relationships, serves as a point of escalation, and drives issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies - Build process playbooks, tools, and templates to ensure consistency and scalability - Partner cross-functionally to optimize internal resources and improve PBM service quality - Lead strategic PBM account planning and ensure timely execution - Drive accountability for client deadlines and key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on ROI and expanded relationships - Deepen client feedback and data-gathering to address service gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and client requests - Optimize client handoff process from Implementation to Client Success - Manage onboarding, training, and development of CS team members - Oversee executive-level client relationships and executive sponsor involvement - Drive annual planning process including PBM-specific goals and KPI targets - Travel to key client and broker/TPA meetings as needed ABOUT YOU - 8+ years of experience in client management, consulting (strategy, healthcare, benefits), or operations - 4+ years of experience in healthcare, PBM, or benefits industry - Bachelor’s Degree required; PharmD preferred - Experience leading and developing teams supporting complex PBM products - Operational excellence and cross-functional collaboration skills - Experience owning strategic PBM account relationships - Strong critical thinking and ability to communicate complex PBM information clearly - Ability to manage multiple high-priority initiatives simultaneously - Comfortable managing external stakeholders and escalated client situations - Advanced skills in MS Office or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, plus bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Leadership role responsible for building and scaling the Client Success function within a Pharmacy Benefit Management (PBM) business, driving client retention, growth, and satisfaction. The position oversees strategic PBM account management, operational excellence, cross-functional collaboration, and executive-level client relationships. This role also develops team capabilities, processes, and KPIs to ensure consistent, high-impact delivery. 🗂️ Requirements: 8+ years in client management, consulting, or operations, 4+ years in healthcare, PBM, or benefits industry, Bachelor’s Degree, Experience leading teams managing complex PBM products, Primary ownership of strategic PBM accounts, Cross-functional operational experience, Advanced MS Office or Google Suite skills, Salesforce or CRM experience 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics, AccountManagement, Operations, Healthcare, Consulting 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This role partners closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and other teams to meet client needs and maximize the impact of the CS function within PBM. Key accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, creating playbooks and best practices, and leading a high-performing team. The role also oversees key client relationships, serves as a point of escalation, and drives internal and external issue resolution. KEY RESPONSIBILITIES - Lead a team of Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization; manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies - Build process playbooks, tools, and templates to ensure consistent and scalable execution - Partner cross-functionally to optimize resources, improve service quality, and increase output - Lead strategic PBM account planning and ensure timely execution - Drive accountability for client deadlines, churn mitigation, and member activation initiatives - Build long-term strategic client partnerships focused on measurable ROI - Deepen client feedback and data gathering to address gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and client requests - Optimize client handoff process from Implementation to Client Success - Manage onboarding, training, and development of CS team members - Oversee executive-level client relationships and executive sponsor engagement - Drive annual planning process, including PBM-specific goals and KPIs - Travel to key client, broker, and TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations - Minimum 4+ years in healthcare, PBM, or benefits industry - Bachelor’s Degree required; PharmD preferred - Experience leading teams working with complex PBM products - Operational excellence and cross-functional collaboration skills - Ownership of strategic PBM account relationships - Strong critical thinking and ability to communicate complex PBM information clearly - Ability to manage multiple high-priority initiatives - Experience managing external PBM stakeholders and escalations - Advanced skills in MS Office or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, plus bonus and equity. Compensation is based on geographic location, experience, and qualifications.

🏢 Summary: Leadership role responsible for driving retention, growth, and operational excellence for a Pharmacy Benefit Management (PBM) Client Success team. The position oversees strategic client relationships, renewal and expansion initiatives, and cross-functional collaboration to optimize PBM services and outcomes. This role combines team leadership, strategic account management, and process development within a scaling healthcare environment. 🗂️ Requirements: 8+ years experience in client management, consulting, or operations, 4+ years experience in healthcare, PBM, or benefits industry, Bachelor’s Degree (PharmD preferred), Experience leading teams working with complex PBM products, Ownership of strategic PBM account relationships, Ability to manage multiple high-priority PBM initiatives, Experience presenting to large groups and handling escalated client situations, Advanced proficiency in MS Office or Google Suite and Salesforce (or other CRM) 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics, Operations, AccountManagement, KPI, Healthcare 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for overall retention, satisfaction, and growth of the book of business. This role partners closely with Commercial Sales, Implementation, Service Delivery, Product, and Marketing to meet client needs and maximize the effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, creating playbooks and best practices, and leading a high-performing team. The role also oversees key client relationships, serves as a point of escalation, and drives issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization; manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services - Build process playbooks, tools, and templates to ensure consistency and scalability - Partner cross-functionally to optimize internal resources and improve PBM service quality - Lead strategic PBM account planning and ensure timely execution - Drive accountability for client deadlines and key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on ROI and relationship expansion - Deepen client feedback and data gathering; develop strategies to address gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and PBM customizations - Optimize the client handoff process from Implementation to CS - Manage onboarding, training, and development of CS team members - Oversee executive-level client relationships and executive sponsor involvement - Drive annual planning process including PBM-specific goals and KPIs - Travel to key client, broker, and TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting, or operations - 4+ years of experience in healthcare, PBM, or benefits industry - Bachelor’s Degree required; PharmD preferred - Experience leading and developing teams working with complex PBM products - Operational excellence and cross-functional collaboration skills - Primary ownership of strategic PBM account relationships - Strong critical thinking and ability to communicate technical PBM information clearly - Ability to manage multiple high-priority initiatives and reprioritize effectively - Comfortable managing external PBM stakeholders and escalated situations - Skilled in presenting to large groups, in-person and virtually - Comfortable with ambiguity and solving complex PBM problems - Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, plus bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Client Success Manager for Pharmacy Benefit Management (PBM) responsible for operational account management of key clients, ensuring high-quality pharmacy benefits delivery and client satisfaction. The role serves as the primary operational contact, leading client meetings, managing open enrollment processes, resolving issues, and coordinating cross-functional teams. Requires strong PBM expertise, client management experience, and the ability to oversee complex accounts in a dynamic environment. 🗂️ Requirements: Bachelor’s Degree, 5–8 years in pharmacy operations, Experience with Pharmacy Benefit Management (PBM) services, Client account management experience, Ability to manage complex operational workflows, Experience leading client meetings and business reviews, Knowledge of pharmacy benefits and plan design, Proficiency in spreadsheet and presentation tools 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides, PlanDesign, Claims, Enrollment, Webinars 🏢 Description: ABOUT THE ROLE: We are seeking a dynamic and experienced Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking an operational approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. WHAT YOU'LL DO: - Own day-to-day operational management for an assigned book of PBM clients — including managing client touchbases, tracking inquiries, maintaining issue logs, resolving escalations, and ensuring overall client satisfaction against contractual commitments. - Serve as the primary operational point of contact for all client inquiries, both directly from clients and from internal team members acting on behalf of clients. - Co-lead and facilitate client meetings — including quarterly and annual business reviews — in close coordination with Account Leads. - Partner with the Implementation team during new client onboarding to ensure a seamless handoff from implementation to ongoing client management post-launch. - Gather and manage all client requirements for the annual open enrollment cycle, including benefit changes and customized plan configurations. - Facilitate client-facing webinars, benefit fairs, and employee education sessions on the PBM solution; travel to client sites may be required for open enrollment events. - Proactively identify operational trends and issues; work with internal operations teams and vendor partners to implement corrective and preventative measures. - Monitor and track all client deliverables against contractual obligations, surfacing risks and ensuring timely, accurate delivery across internal and vendor teams. - Contribute to cross-functional initiatives focused on standardizing client operations and implementing process and production enhancements. - Support partners by interpreting plan design, researching and resolving written, phone, and electronic inquiries, and troubleshooting claims, benefit, and enrollment issues. WHO YOU ARE: - Education level: Bachelor's Degree required; Master's Degree preferred. - Work experience: 5–8 years in pharmacy operations. - Location: Remote or Dallas, TX. - Strong client management skills and pharmacy benefit knowledge. - Effective and creative problem-solving abilities. - Ability to prioritize and manage through change. - Solid communication skills and ability to lead projects and influence without direct authority. - Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides). COMPENSATION: $90,000 - $125,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Senior Client Success Manager role within a Pharmacy Benefit Management (PBM) team, responsible for managing complex client accounts, ensuring high-quality pharmacy benefit delivery, and driving client satisfaction. The position focuses on consultative account management, operational oversight, and cross-functional collaboration to meet contractual obligations and support pharmacy operations. It involves leading client meetings, supporting implementations, resolving escalations, and providing strategic insights on industry trends. 🗂️ Requirements: Bachelor's Degree, 5-8 years in pharmacy operations, Strong pharmacy benefit management (PBM) knowledge, Client account management experience, Ability to manage contract deliverables and track compliance, Experience leading client meetings and business reviews, Ability to gather and manage open enrollment requirements, Project leadership and cross-functional collaboration skills, Proficiency in spreadsheet and presentation tools (Excel, Google Sheets, PowerPoint, Google Slides) 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides 🏢 Description: ABOUT THE ROLE: We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. WHAT YOU'LL DO: Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction. Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations. Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client. Lead and facilitate all client meetings, including quarterly and annual business reviews. Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch. Responsible for gathering all client requirements for the annual open enrollment process, including benefit changes and any customized requirements. Participate in client webinars, training, and other forums designed to educate their employees on the PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required. Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures. Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations. Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements. Provide ongoing support to partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues. Maintain an understanding of industry trends and provide clients with insights and recommendations on how the PBM solutions work to address those trends. WHO YOU ARE: Education level: Bachelor's Degree Required. Preferred: Master's Degree Work experience: 5-8 years in pharmacy operations Location information: Remote or Dallas, TX Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solving, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides) COMPENSATION: $125,000 - $145,000 annually, in addition to bonus and equity Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Senior Client Success Manager role within a Pharmacy Benefit Management (PBM) team focused on managing key client relationships and ensuring high-quality pharmacy benefit delivery. The position requires deep PBM expertise, ownership of complex accounts, and leadership of client operations, implementations, and business reviews. This role combines consultative account management with operational oversight to drive client satisfaction and contractual performance. 🗂️ Requirements: Bachelor's Degree, 5-8 years experience in pharmacy operations, Strong knowledge of Pharmacy Benefit Management (PBM) services, Experience managing complex client accounts, Ability to lead client meetings and business reviews, Ability to manage contract deliverables and track compliance, Experience supporting open enrollment and benefit changes, Project leadership and cross-functional collaboration skills, Proficiency in spreadsheet and presentation tools 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides 🏢 Description: About the Role: We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. What You'll Do: - Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations, and ensuring overall client satisfaction. - Maintain regular contact with clients, client representatives, and internal account team members regarding ongoing pharmacy operations. - Serve as the initial point of contact for day-to-day operational inquiries and lead all client meetings, including quarterly and annual business reviews. - Partner with the Implementation Team during new client implementations to ensure a seamless transition post-launch. - Gather client requirements for the annual open enrollment process, including benefit changes and customized requirements. - Participate in client webinars, training sessions, and forums to educate employees on the PBM solution; travel to client sites for Open Enrollment or Benefit Fairs may be required. - Identify issue trends and collaborate with operations and vendor partners to implement preventative measures. - Ensure all requirements and deliverables are met accurately and on time; track risks related to contractual obligations. - Support standardization across accounts and contribute to operational enhancements in multi-disciplinary teams. - Provide ongoing support including interpreting plan design, resolving claims, benefit and enrollment issues, and handling phone, written, and electronic inquiries. - Maintain awareness of industry trends and provide insights and recommendations to clients. Who You Are: - Education: Bachelor's Degree required; Master's Degree preferred. - 5-8 years of experience in pharmacy operations. - Detail-oriented with strong consultative, presentation, communication, and organizational skills. - Solid client management skills and pharmacy benefit knowledge. - Effective and creative problem-solving abilities. - Ability to prioritize, manage change, lead projects, and influence stakeholders without direct authority. - Basic knowledge of spreadsheet tools (Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides). Compensation: $125,000 - $145,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Product Manager role owning and scaling a B2B Client Portal into a self-serve analytics and workflow platform for employer healthcare clients. The position focuses on building dashboards, clinical insight workflows, and structured implementation tools while leading a cross-functional squad. Ideal for an early-career PM with strong analytical skills and experience in healthcare or data-driven SaaS products. 🗂️ Requirements: 2–4 years of product management experience delivering digital products, Experience building or enhancing B2B SaaS products, dashboards, or workflow tools, Strong analytical skills and ability to define and evaluate metrics, Experience shipping products iteratively with engineering and design teams, Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans, Experience building analytics or reporting products, Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement, Experience working with client-facing or operational teams 📃 Skills: SaaS, Analytics, Dashboards, Reporting, ProductManagement, Agile, Backlog, UserStories, Healthcare, PBM, Metrics, Instrumentation 🏢 Description: Location: Remote (EST/CST preferred), NYC area encouraged ABOUT THE ROLE: We're seeking a driven, analytically strong Product Manager to lead the continued evolution of Rightway's Client Portal — the customer-facing application that enables employers to access performance data, track implementation progress, collaborate with Rightway, and understand the impact of their pharmacy benefit. The Client Portal is an established product used regularly by our customers. Clients value the experience today and are eager for deeper analytics, more self-service insight, and greater transparency into implementation and renewal workflows. At the same time, our internal teams need more structured tooling to reduce manual processes and custom reporting. This role will take ownership of the Client Portal and help transform it into a scalable self-serve analytics product that reduces reliance on custom reporting, a structured implementation platform that improves launch transparency and efficiency and a differentiated surface that strengthens client retention and supports sales conversations. You will lead a dedicated squad of 3–4 U.S.-based engineers and a designer, working closely with Client Success, Implementation, Analytics, Sales, and Operations teams. This role is well-suited to an early-career PM (2–4 years of experience) who is excited to own a high-impact product, work deeply with data, and operate at the intersection of customer experience and operational efficiency. WHAT YOU'LL DO: Own the Client Portal Roadmap - Define and execute the roadmap for the Client Portal, balancing customer insight, implementation efficiency, and internal operational scale. - Prioritize initiatives that increase portal adoption and engagement across our employer base. - Partner with leadership to evolve the portal into both a core customer experience surface and a strategic sales asset. Build Scalable, Self-Serve Analytics - Design and ship intuitive dashboards that allow clients to explore pharmacy performance cost drivers, utilization trends and population health insights, prior authorization and eligibility escalations, and program impact/ROI. - Translate complex healthcare and pharmacy data into clear, usable product experiences. - Reduce reliance on custom analytics requests by building flexible, scalable reporting capabilities. - Partner closely with data and engineering to ensure reporting accuracy, proper instrumentation, and long-term scalability. Create Actionable Clinical Insights ("Chase Lists") - Partner with clinical teams to develop a prioritized, ranked "chase list" of members based on estimated intervention value. - Provide member context (condition, medication usage) and clinically appropriate alternatives. - Deliver clear explanations that help clinical teams act confidently and consistently. - Ensure outputs are practical for real outreach operations and iterate with fast feedback loops. Improve Implementation & Workflow Efficiency - Create structured implementation tracking experiences that outline required inputs and documentation, provide milestone visibility and launch readiness tracking. - Improve transparency for clients and internal teams. - Streamline document sharing, renewal workflows, and ongoing client collaboration. - Identify operational bottlenecks and convert them into durable product solutions. - Improve implementation efficiency, measured by increased implementations per specialist. Drive Cross-Functional Execution - Translate stakeholder needs into clear requirements, user stories, and measurable success metrics. - Lead backlog prioritization and agile ceremonies for a remote squad of engineers and a designer. - Partner closely with Client Success, Implementation, Analytics, Sales, Operations, and Legal teams. - Use product analytics and customer feedback to continuously iterate and improve. WHO YOU ARE: - 2–4 years of product management experience delivering digital products. - Experience building or enhancing B2B SaaS products, dashboards, or workflow tools. - Strong analytical foundation and comfort working with data to define metrics and evaluate impact. - Demonstrated ability to ship iteratively in partnership with engineering and design. - Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans. - Experience building analytics or reporting products. - Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement. - Experience working closely with client-facing or operational teams. EXTRA CREDIT: - Comfortable using data as a storytelling device internally and in customer-facing products. - Ability to bring structure and clarity to complex workflows. - Strong ownership and follow-through. - Collaborative mindset and ability to build trust across teams. - Excited to grow quickly and take on increasing responsibility. COMPENSATION: $140,000 - $160,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: The Implementation Manager leads end-to-end client implementations across PBM and healthcare navigation services, owning project delivery from kickoff through transition to client success. The role focuses on managing cross-functional teams, coordinating data integrations, mitigating risks, and ensuring seamless client launches. It combines project management, healthcare domain expertise, and technical data integration capabilities with AI-enabled workflow optimization. 🗂️ Requirements: Bachelor's degree in Business Administration, Healthcare Management, Information Technology or related field (or equivalent experience), 2-5 years of project management experience in healthcare navigation or healthcare IT implementation, Strong understanding of PBM and/or healthcare navigation industry practices and regulatory considerations, Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers, Ability to manage multiple complex projects simultaneously, Proficiency in project management tools (Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce or similar), Experience setting up data feeds and integrations, Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Familiarity with AI productivity tools and applying them in workflows 📃 Skills: Smartsheet, Monday.com, MicrosoftProject, Jira, Salesforce, Excel, AI, DataIntegration, ProjectManagement, PBM, HealthcareIT 🏢 Description: ABOUT THE ROLE: The Implementation Manager is responsible for leading end-to-end client implementations across PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care. As an Implementation Manager, you are often the first real experience a client has with the services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise. WHAT YOU'LL DO: Project Planning and Execution - Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. - Develop and maintain detailed project plans, milestone-tracking, and change-control procedures. - Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. - Manage the transition from implementation state to steady-state client success with thorough handoff documentation. Client and Stakeholder Management - Serve as the primary point of contact for clients throughout the implementation phase. - Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. - Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors. - Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed. - Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement. Risk Management and Problem Solving - Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues. - Monitor project progress across workstreams and make real-time adjustments to keep timelines intact. - Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership. Documentation and Reporting - Document business requirements, project plans, and implementation decisions with a high standard of accuracy. - Prepare and present clear status reports and performance updates for internal leadership. - Ensure all implementation artifacts are maintained for compliance, audit, and future reference. Technical Proficiency - Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more. - Work closely with the data and engineering team to improve systems and processes used during the implementation process. - Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed. AI-Enabled Workflows - Actively incorporate AI tools into daily workflow, from project documentation and status reporting to client communication drafting and data summarization. - Contribute to evolving approaches to AI adoption in implementation workflows and share learnings and best practices with the broader team. - Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle. WHO YOU ARE: - Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience). - 2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation. - Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations. - Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers. - Strong analytical and problem-solving skills with sharp attention to detail. - Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment. - Excellent communication skills, written and verbal, with the ability to interact confidently with clients, vendors, and senior leadership. - Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms. - Technical proficiency in setting up data feeds and Excel experience is a plus. - Familiarity with AI productivity tools and demonstrated interest in incorporating them into operational workflows. COMPENSATION: $100,000-125,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.