Care Navigator

Position Summary

Blackbird Health's Care Navigators are an essential part of our integrated and collaborative care team. This is not just an administrative role; once a new patient or family has begun care, you serve as a constant source of support and operate as the ultimate owner of their experience—answering questions, providing education, ushering next steps, and ensuring each patient is well cared for.

What makes you, you

• People-Focused: Passion for providing high-quality, human-centered service, building rapport, and ensuring others feel supported and understood.
• A Natural Problem-Solver: Proactive and resourceful, able to anticipate needs and solve complex issues while improving processes and experiences.
• Detail-Oriented: Meticulous approach to administrative tasks including scheduling, documentation, tracking, and managing communications.
• Tech-Savvy: Proficient with technology and able to quickly learn new platforms such as EHR and scheduling tools. Comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication.
• Collaborative & Independent: Thrives in a team environment and can also work independently with an ownership mindset.

How you'll make an impact

• Deliver a Seamless Patient Experience: Serve as the main point of contact for established patients, managing inbound calls, messages, and emails with responsiveness, empathy, and professionalism. Answer questions, track down information, and ensure families feel supported with transparency and follow-up.
• Navigate the Care Journey: Guide patients and families through the care model, including scheduling and confirming appointments (initial evaluations and ongoing therapy/medication checks). Manage a specific group of providers, ensure appropriate scheduling, and handle administrative tasks such as managing provider orders, screenings, and scheduling.
• In-Office Support: Maintain a welcoming and professional in-office environment by supporting patients and providers in person, managing mail, restocking supplies, opening and closing the office, and ensuring the physical space supports a positive experience.
• Uphold Privacy & Compliance: Adhere to strict confidentiality and data protection standards, including HIPAA regulations and family consent laws, ensuring all sensitive information is handled securely and ethically.

This position is onsite, 5 days a week.

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture

Salary Range

$23—$26 USD