Senior PMO Officer | f/m/d

🏢 Summary: The role focuses on supporting Program and Project Managers within a strategic Group Technology program by managing governance, reporting, financial tracking, and resource coordination. It ensures compliance with corporate PPM standards, delivers high-quality program reporting, and improves PMO best practices. The position operates in an international IT environment requiring strong tool-based project and financial oversight. 🗂️ Requirements: 5+ years of PMO experience in IT environments, Fluent English and German, Experience in program and project reporting, Knowledge of financial management processes, Experience with SAP and Clarity, Strong knowledge of SharePoint, Advanced Microsoft Office skills (Power BI, Excel, PowerPoint), Experience with PPM governance models, Familiarity with Agile or Waterfall methodologies 📃 Skills: SAP, Clarity, SharePoint, PowerBI, Excel, PowerPoint, MSOffice, Agile, Waterfall, PPM, English, German 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done supporting Program/Project Managers in tracking the status of program deliverables, milestones, dependencies, risks, issues; tracking and reporting on the progress supporting the timely collation of Steering Committee reporting packs, managing actions, decisions, inputs and outputs outputting project financial analysis, project status and other regular or on-demand reports, coordinating the regular project and program reporting cycle understanding of financial management processes (SAP, Clarity knowledge) ensuring all projects are compliant with the corporate PPM governance model and recorded in the appropriate tools and systems co-operating with numerous other departments and international colleagues on a common goal to support the delivery of the priority Group Technology strategic program implementing, coordinating, and improving project governance best practices and communication performing project resource management-related tasks from onboarding to work effort reporting control providing coaching and guidance to project managers and acting as a subject matter expert for PMO best practices, portfolio methods, processes, tools, templates, and standards Skills and experience you will need fluent spoken and written English and German 5+ years of experience in the field of PMO (preferred in IT-related environments) ease at working in a multinational environment using a foreign language(s) daily experience of creating, collating, and delivering accurate and timely program reporting strong interpersonal skills and ability to collaborate with all stakeholders, peers and team members strong analytical, facilitation and presentation skills strong knowledge and experience using SharePoint mindset with a strong focus on attention to detail advanced knowledge of Microsoft Office (especially Power BI, Excel and PowerPoint) familiarity with Agile or Waterfall proactive attitude Nice to have PMI / PRINCE or similar certification Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The offer is for a PMO Officer supporting Reinsurance Digital Products within a global Business Technology environment. The role focuses on maintaining project documentation, tracking deliverables and milestones, coordinating reporting cycles, and ensuring project governance standards across IT initiatives. You will work closely with Project/Program Managers in Agile-driven digital and AI-related projects, ensuring transparency, compliance, and effective use of PPM tools. 🗂️ Requirements: Fluency in English (minimum B2), University degree or near graduation, Minimum 2 years of experience in PMO or similar role in IT environment, Experience working in Agile environment, Advanced knowledge of Microsoft Office, Experience with SharePoint, Confluence, Teams, JIRA, and PPM tools, Ability to manage project documentation and reporting cycles, Strong analytical skills and attention to detail 📃 Skills: Agile, PMO, MicrosoftOffice, SharePoint, Confluence, Teams, JIRA, PPM, PowerBI, ProjectManagement, Reporting, Governance 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role The Reinsurance Digital Products are seeking a PMO Officer to support and properly maintain project documentation across the sub-tower. We are part of the Business Technology tower, whose purpose is to accelerate innovation and digitalisation globally across the group. Within the sub tower, we are taking care of products that are directly related to business. You will work with topics like: digital underwriting; advanced, based on AI search engine through documents; a platform that combines real-time data on payment behaviour, machine learning approaches, and expertise in risk management, IOT and more. You will also ensure standards are appropriately kept, and project/product tracking in books is properly set up. How you will get the job done supporting Project/Program Managers in tracking the statuses of program deliverables and milestones, controlling and reporting on the progress outputting project status and other regular or on-demand reports, coordinating the regular project and program reporting cycle implementing, coordinating, and improving project governance arrangements and communication ensuring that project plans and project documentation are complete, delivered on time, and up to date managing PPM Tool (our E2E project management instance) performing project resource management-related tasks from onboarding to work effort reporting control ensuring aligned processes are implemented, and project management is conducted in line with the organization’s standards cooperating with numerous other departments and international colleagues on a common goal of excellent IT project delivery Skills and experience you will need fluency in English (B2 minimum) university degree or soon to graduate open, communicative and proactive attitude experience working with Agile – genuinely identifying with it 2+ years of experience in the field of PMO or a comparable position where bringing order into chaos is necessary (preferred in IT-related environments) advanced knowledge of Microsoft Office experience in the usage of SharePoint, Confluence, Teams, JIRA, and PPM tools strong analytical mindset with a focus on attention to detail ability and drive to learn new expertise in a fast-paced environment Nice to have knowledge of PowerBI Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: Senior IT Project Manager role responsible for delivering multiple complex IT infrastructure and application projects (budget €1m–€3m) in an international, regulated environment. The position focuses on end-to-end project ownership, including planning, budgeting, risk management, integration, and coordination of global stakeholders using formal project management methodologies. 🗂️ Requirements: 7+ years of IT project management experience, Experience delivering IT infrastructure, workplace or application projects, Experience in regulated industry (Finance/Insurance), Knowledge of IT Operations, Infrastructure, Networks, Engineering, Application Management, Experience with formal project management methodologies (MSP, Prince2, Agile), Experience managing global or distributed teams, Fluency in English, Fluency in German 📃 Skills: MSP, Prince2, Agile, ITIL, Infrastructure, Networks, Engineering, ApplicationManagement, Workplace, Clarity 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done driving multiple complex projects with a budget of approximately €1m - €3m and taking responsibility for their delivery using formal project management techniques as appropriate by facilitating communication, coordination, planning, and execution across ERGO teams and business partners planning and follow-up on assigned projects - including time scheduling, cost planning, resource management, quality assurance producing a Charter for each project based on the agreed scope, defining the budget, identifying the resources, creating the schedule, outlining the approach and suggesting the sequencing of work required to execute the project effectively collaborating with internal ERGO partners to troubleshoot project planning issues facilitating design, planning, and implementation workshops with internal and external stakeholders preparing, planning, and supervising IT projects areas of delivery, implementation, and integration of IT infrastructure and systems proactively managing project risks and issues; developing effective mitigation/treatment plans managing project meetings, schedules, milestones, and delivery preparing project correspondence and presentations, as needed, for status reports, executive updates, meetings, annual planning ensuring all project costs (actuals) are actively tracked and managed, including SOWs/Purchase Orders, contracts, internal resource assignments coordinating the completion of all documentation, project plans, change requests, approvals, lifecycle steps and compliance gate requests on time to ensure the project continues to align with the agreed schedule building and maintaining a successful relationship with teams and business partners travelling to our European locations of ERGO may be required Skills and experience you will need fluency in English and German at least 7+ of experience in successfully managing the delivery of multiple IT infrastructure, workplace or application projects within a technically complex and dynamic environment, ideally in a global Finance/Insurance or regulated industry experience of IT Operations, Infrastructure, Networks, Engineering, Application Management, Workplace tooling and IT Support working knowledge of Project/Programme Management, e.g., Managing Successful Programmes (MSP), Prince2 and Agile project management tools and methodologies strong management skills including project management, financial management, change management and facilitation experience in setting up and driving successful global programmes demonstrated strong personal organizational skills and the ability to coordinate the efforts of others globally in the successful delivery of projects ability to work in complex organisation structures and tenaciously forge a path for delivery resulting in business outcomes and stakeholder benefit excellent project planning, budget, scoping, costing, and scheduling ability proven ability to create meaningful reports and summarise project health status for stakeholder presentations ability to drive a mixture of functional and geographic workstreams and co-ordinate step change delivery to the business in a unified way knowledge of infrastructure integration issues at the international level experience in managing distributed teams and able to work in a matrix setup excellent communication and presentation skills Nice to have Clarity experience Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: Project support role focused on project controlling, planning, and coordination within international IT initiatives. The position involves preparing KPIs, tracking risks and changes, supporting budgeting and resource management, and ensuring smooth project execution. It also includes documentation, reporting, and facilitating project communication and meetings. 🗂️ Requirements: Fluency in English (C1), German language skills (B2), University degree in IT, Management or related field, Knowledge of project management methods, Advanced Microsoft Office skills, Experience with project controlling and KPI tracking, Ability to manage budgeting and resource planning, Strong analytical skills 📃 Skills: English, German, ProjectManagement, Excel, PowerPoint, MicrosoftOffice, KPI, Budgeting, Reporting, Analytics, Controlling 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done supporting the preparation and maintenance of project controlling documents and lists (e.g. open issues, change requests, results, and risks), including tracking them supporting the preparation of project-related KPIs supporting the preparation, execution, and follow-up of project meetings providing operational support to projects, including monitoring progress and contributing to ensuring smooth execution supporting project planning and controlling, including budgeting and resource management coordinating appointments and meetings, including taking minutes preparing documents and decision templates for project management (e.g. presentations, analyses, reports, and statistics) preparing, collecting, and consolidating project-related communication and information consolidating project retrospectives and lessons learned Skills and experience you will need fluency in English (C1) good language skills in German (B2) university degree (IT, Management or related field) knowledge of project management methods advanced knowledge of Microsoft Office (especially Excel and PowerPoint) strong communication skills excellent presentation and facilitation skills analytical and solution-oriented mindset proven ability to organize, coordinate, and plan activities efficiently Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The role involves leading and delivering IT or digital projects in a regulated financial environment, ensuring adherence to established project management methodologies and quality standards. You will manage scope, budget, resources, risks, and stakeholder communication throughout the full project lifecycle. The position requires strong coordination of technical deliverables and alignment with organizational standards. 🗂️ Requirements: Fluency in English, University degree in IT, Computer Engineering, Business Administration or related field, 3+ years of experience delivering IT or digital projects, Experience in Financial Services or regulated industry, Experience with formal project management methodologies, ITIL, Scrum or PMI certification, Ability to manage project budgets and resources, Experience in risk and scope management 📃 Skills: ITIL, Scrum, PMI, SimCorpDimension, ProjectManagement, AssetManagement, Budgeting, RiskManagement, FinancialServices 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done establishing and maintaining processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks ensuring adherence and adoption of Munich RE’s project management methodology – ‘MR Essentials’ defining project objectives, project scope, roles & responsibilities defining resource requirements and managing resource availability & allocation – both internal and third party outlining a budget based on requirements and tracking costs to deliver project on budget preparing a detailed project plan to schedule key project milestones, workstreams & activities and managing delivery of the project according to this plan tracking project and providing regular reports on project status to project team and key stakeholders managing and adjusting for any changes in project scope, schedule and/or budget, in accordance with approved authorities and change processes identifying and mitigating potential risks managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction Skills and experience you will need fluency in English university degree preferably in Computer engineering/IT, Business Administration, Liberal Arts, Social Sciences or similar qualification 3+ years of experience in delivering IT or digital projects preferably in Financial Services or a regulated industry advanced business knowledge about asset or investment management processes and a good understanding of the technical asset management infrastructure is an asset; ideally familiar with our core system SimCorp Dimension successful coordination of project deliverables ability to manage project costs and budgets to agreed baselines organizational skills and ability to coordinate the efforts of others involved in the delivery of projects, including negotiating deadlines and commitments ability to work globally across businesses and international cultures to deliver results ITIL, Scrum or PMI certification proactivity and high problem-solving competence Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: IT Project Manager role responsible for delivering mid- to large-scale insurance and reinsurance technology projects, including Data Center and Cloud initiatives. The position covers full project lifecycle management with accountability for budget, scope, quality, risk, compliance, and stakeholder coordination. Work involves Agile and Waterfall methodologies, vendor management, and complex IT system implementations. 🗂️ Requirements: Fluency in English, Proven experience in insurance or reinsurance IT project delivery, Successful delivery of complex IT system projects, Experience with Data Center and Cloud projects, Knowledge of Cloud and DC migrations, Experience with infrastructure and software upgrades, Proficiency in Agile and Waterfall methodologies, Experience with SCRUM, SAFe, PMI PMBOK or PRINCE2, Test management experience, Change management experience, Experience managing third-party and offshore teams, Knowledge of modern IT technologies 📃 Skills: Agile, Waterfall, SCRUM, SAFe, PMBOK, PRINCE2, Cloud, DataCenter, Migration, Infrastructure, ITIL, Testing, ChangeManagement, Insurance, Reinsurance 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done managing projects of mid and large size and scope with responsibility for budget, scope, quality and time embracing an agile approach and methodology conducting Risk and Issue Management for the project, planning and monitoring measures for mitigation and avoiding of impact on the project managing 3rd party service suppliers and producting vendors as well internal team members in a matrix responsibility ensuring compliance to obligatory rules (incl. regulators requirements according to Policies & guidelines) ensuring effective Stakeholder and Change Management and providing appropriate status reporting Skills and experience you will need fluency in English strong project delivery background (in reinsurance and insurance IT project delivery) demonstrable experience of successfully delivering critical and complex IT system related projects experience in Data Center & Cloud projects (Cloud migrations, DC migrations and closures, Infrastructure & software upgrades) proven experience in Agile and classical/waterfall software development and lifecycle methodologies (SCRUM, SAFEe, PMI PMBOK, PRINCE2) including test management demonstrable change project management experience strong communication, facilitation, presentation & negotiation skills knowhow and experience in state of the art information technology ability to work with third parties and offshore development teams Nice to have German written and spoken language experience in the Investment/Asset Management industry will be a strong plus Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: IT Infrastructure Project Manager responsible for delivering complex infrastructure and operations projects across data centres, cloud, networks, workplace and enterprise architecture. The role focuses on end-to-end project delivery, budget control, vendor management and compliance within a global, regulated environment. You will manage multiple projects ensuring timely delivery, financial accuracy and alignment with business and technical requirements. 🗂️ Requirements: Fluent English, Fluent German, 5+ years IT infrastructure project management experience, Experience delivering projects in complex enterprise environments, Experience managing project budgets (£1m–£3m), Experience in regulated industry (Finance or Insurance), Ability to manage vendors and external resources, Experience tracking costs and forecasts in SAP, Experience managing projects using Clarity, Strong project financial management skills 📃 Skills: SAP, Clarity, Cloud, Networks, DataCentre, Workplace, ServiceManagement, ProjectManagement, Budgeting, ChangeManagement 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role This role is in the Operations Projects (OP) team which is responsible for delivering IT Infrastructure and Operations projects across Data Centre, Cloud, Networks, Workplace, Support, Service Management, Integrations, Facilities and Enterprise Architecture. Operating as a global centre of project and program excellence for change delivery, budget management, and people development within IT, the OP team enables transformation and ensures the successful implementation of technology solutions that underpin the global organization. The team’s remit spans the full IT landscape – from the foundational network infrastructure to the end-user desktop experience. They are accountable for delivering measurable business benefits and outcomes, managing project budgets, maintaining the project roadmap, allocating and leading project resources, and ensuring the timely delivery of all project scopes. Each portfolio run by four sub-tower leads delivers the strategic agenda and roadmap for a specific part of the IT Infrastructure or business demand. Within each portfolio there are multiple projects, programs and project delivery resources. How you will get the job done managing multiple complex projects with a budget of approximately £1m – £3m and taking responsibility for their delivery using formal project management techniques as appropriate ensuring the projects are delivered on time, meeting the business & technical requirements and delivered within the agreed budget producing a Charter for each project based upon the agreed scope, defining the budget, identifying the resources, creating the schedule, outlining the approach and suggesting the sequencing of work required to execute the project effectively d​riving the delivery of their projects with predictable consistency, efficiency and success, ensuring overall compliance with IT-internal requirements and smooth transition of the resulting solution into production managing vendor relationships and the effective utilization of resources on each project, minimizing use of external onshore and offshore resources, and ensuring the timely onboarding and offboarding of those resources when tasks are completed establishing effective working relationships with all stakeholders and acting as the key point of contact for the project identifying issues/risks, analysing options and managing impacts to mitigate project delays and take appropriate action to keep the project on track, leveraging support from key stakeholders and/or management as required managing, monitoring and reporting progress against milestones and budgets, ensuring consistent and transparent communications are provided to Management and Executive Leadership ensuring all project costs (actuals) are actively tracked and managed, including SOWs/Purchase Orders, contracts, internal resource assignments, and ensuring accurate forecasts and accruals are maintained in SAP and Clarity coordinating the completion of all documentation, project plans, change requests, approvals, lifecycle steps and compliance gate requests in a timely manner to ensure the project continues to align with the agreed schedule Skills and experience you will need fluent spoken and written English and German 5 to 7 years+ of experience in successfully managing the delivering of IT infrastructure, workplace or application projects within a technically complex and dynamic environment, ideally in a global Finance/Insurance or regulated industry being able to demonstrate strong management skills including project management, financial management, change management and facilitation ability to lead and direct the project under a unified project lens without compromising business outcomes and priority constraints ability to work in complex organization structures and tenaciously forge a path for delivery resulting in delivery excellent communication skills, strong experience in managing the diverging interests of various stakeholders proven ability to create meaningful reports and summarize project health status for stakeholder presentations proven ability to manage and track project costs and budgets to agreed baselines ability to drive a mixture of functional and geographic workstreams and co-ordinate step change delivery to the business in a unified way collaborative working style creating a culture of accountability and sharing able to work with varying organizational and geographic styles to the end goal of unifying and standardizing the delivery culture and capability willingness and ability to travel internationally Nice to have experience using Clarity to manage projects/programs Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The offer is for an IT Service Manager responsible for overseeing global IT service management processes, ensuring standardized service delivery, and improving service quality and customer satisfaction. The role focuses on managing SLAs, leading service reviews, and aligning IT services with business expectations using established frameworks and best practices. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field, Proven experience as IT Service Manager or similar role, Strong knowledge of ITIL framework, Strong knowledge of COBIT framework, Experience in IT service management processes, Fluent English (spoken and written) 📃 Skills: ITIL, COBIT, SLA, ITSM, ServiceManagement, Reporting, Analytics 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role As part of Global Service Management tower, we design and deliver comprehensive approach to managing IT services and processes across an entire organization on a global scale. This includes the establishment of standardized processes and practices to ensure consistent service delivery, regardless of location. The IT Service Manager oversees the implementation of IT service management best practices, manages service level agreements, and acts as a liaison between the IT department, technical teams and other business units. The primary purpose of this role is to enhance the overall IT service quality and customer satisfaction. How you will get the job done preparing and delivering the monthly Service Review Report, providing a consolidated view of service performance and key service management topics ensuring that the standard report meets the expectations of the affiliate’s key stakeholders consulting and supporting Product Owners and Service Receivers in developing and maintaining Service Description documentation, particularly regarding SLA content and requirements leading regular Service Review Meetings with affiliate representatives, presenting performance results, discussing improvement opportunities, and ensuring alignment of service expectations Skills and experience you will need fluent spoken and written English bachelor’s degree in Information Technology, Computer Science, or a related field proven experience as an IT Service Manager or in a similar role strong knowledge of ITIL and COBIT frameworks and service management best practices excellent leadership and team management skills strong analytical and problem-solving abilities exceptional communication and interpersonal skills Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: IT Product Manager role supporting Life and Health (Biometric and Pricing) applications, responsible for product roadmap, backlog, and alignment with business strategy. The position combines product ownership, IT service management, and project leadership, including change, incident, and release management. It also covers financial oversight, compliance, and coordination with AMS and architecture teams in a complex enterprise environment. 🗂️ Requirements: University degree in Computer Science, Business Administration or similar, Fluency in Business English, Experience in Product Management and Project Management, Experience managing Pricing or Biometric applications in reinsurance, Hands-on experience with ServiceNow, SQL, cloud computing and Azure DevOps, Knowledge of ITIL processes, Experience with change, incident and release management, Knowledge of software development and product lifecycle, Ability to manage product enhancements or development projects 📃 Skills: ServiceNow, SQL, Azure, DevOps, ITIL, Scrum, CMDB, IAM, Cloud, Reinsurance 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done leading IT product management in supporting Life and Health business units, with a focus on Biometric and Pricing businesses collaborating closely with Business Product Owners to manage the product backlog, developing the product roadmap, and ensuring alignment with business strategies managing the relationship and working closely with the Application Management Services (AMS) team to provide product operations and support taking responsibility for change, incident, and release management following IT service standards ensuring all security, risk, and compliance tasks are completed on time managing projects as required and leading small enhancement projects with the product team making sure that records are kept up to date in accordance with internal systems and processes such as CMDB, Enterprise Architecture Management, Identity Access Management, and others taking responsibility for the fiscal management of the product portfolio, including costs, budgets, and resource allocations coordinating product and project activities in accordance with internal and external partners supporting audits and maintaining thorough documentation for smooth operations Skills and experience you will need fluency in Business English a university degree, preferably in Computer Science, Business Administration, or a similar qualification good understanding of reinsurance, preferably with experience managing Pricing and Biometric applications hands-on experience working with ServiceNow, SQL, cloud computing, and Azure DevOps demonstrated knowledge and experience with Product and Project Management, including financial and stakeholder management experience with ITIL processes to collaborate with infrastructure, operations, solution, and technical architecture ability to run product enhancements or development projects familiarity with analytical and concept work regarding complex application operation landscapes and architectures assertiveness, self-organized, and proactive attitude target-orientation and willingness to learn distinct planning, organizational, and negotiation skills, as well as good mediator skills knowledge of the entire software development, product, and project life cycles acquired in various positions (project management, requirements engineering, consulting, etc.) Nice to have German language proficiency business analysis skills familiarity with Scrum methodology Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The role focuses on defining, implementing, and enforcing a Group-wide IT governance framework across all Technology Towers to ensure regulatory compliance and strategic alignment. The position works closely with C-level executives to shape the global IT operating model, governance structures, and risk posture. It drives governance harmonization, risk management, and enterprise-wide IT transformation initiatives. 🗂️ Requirements: Master’s degree in IT, Business Administration, Finance, Law or related field, Significant experience in IT governance in global, complex organizations, Strong knowledge of IT governance frameworks, Knowledge of regulatory compliance environments, Experience in IT risk management, Experience in outsourcing governance, Experience in cloud governance, Experience advising C-level stakeholders, Experience preparing executive and Board-level materials, Fluency in English 📃 Skills: COBIT, ITIL, ISO, Governance, Compliance, RiskManagement, Cloud, Outsourcing, ITStrategy, Regulations 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role As an IT Governance Manager, you will be accountable for defining, institutionalizing, and enforcing the Group-wide IT governance framework across all Technology Towers. You will work closely with C-level executives and senior leaders, shaping how IT operates globally, ensuring regulatory compliance, and aligning technology decisions with corporate strategy and Board expectations. Your role will have direct, enterprise-wide impact on the IT operating model, governance structures, and risk posture. How you will get the job done leading the definition, implementation, and continuous improvement of the Group-wide IT governance framework, including policies and standards defining and enforcing governance principles across business units and geographies, ensuring structures are binding, auditable, and regulatory-compliant advising C-level executives on IT governance, risk exposure, and standards rollout, preparing high-quality materials for executive committees and Board-level decision-making driving harmonization and maturity of governance practices across regions, ensuring transparency of standards, service quality, and operational effectiveness steering governance-related transformation initiatives with Group Technology-wide impact supporting the creation and review of IT strategy to ensure alignment with business requirements coordinating and aligning with regional and functional stakeholders to secure consistent adoption of Group governance standards Skills and experience you will need fluency in English (written and spoken business language) master’s degree (or equivalent) in Information Technology, Business Administration, Finance, Law, or a related discipline significant experience in IT governance within global, complex, matrix organizations (ideally in Insurance, Reinsurance, or Financial Services) strong knowledge of IT governance frameworks (e.g. COBIT, ITIL, ISO standards) and regulatory environments solid understanding of IT risk management, outsourcing governance, cloud governance, and operational resilience proven experience advising C-level stakeholders and preparing executive/Board-level materials excellent stakeholder management and influencing skills at senior/executive level strong analytical, conceptual, and communication skills, with the ability to simplify complexity and lead through expertise Nice to have German language skills experience in insurance, reinsurance, or broader financial services prior involvement in large-scale IT transformation or operating model redesign initiatives Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!