Network Security Analyst

🏢 Summary: The role focuses on administering and evolving network and security infrastructures across multi-site environments, ensuring high availability, resilience, and cybersecurity. It involves advanced firewall management, deployment of SASE and SD-WAN solutions, Zero Trust segmentation, and modernization of LAN/WAN architectures. The consultant also handles complex incident response and contributes to large-scale network transformation projects. 🗂️ Requirements: Minimum 7 years experience in Network/Security engineering, Strong expertise in network security and firewall administration, Proven experience with multisite network architectures and WAN interconnections, Hands-on experience deploying end-to-end network and security solutions, Solid knowledge of routing and switching (VLAN, STP, OSPF, BGP), Experience with monitoring tools and advanced network troubleshooting, Ability to handle Level 2/3 network and security incidents 📃 Skills: Fortinet, PaloAlto, CiscoASA, SASE, SD-WAN, LAN, WAN, VLAN, STP, OSPF, BGP, VPN, Wi-Fi, ZeroTrust, Microsegmentation, Firewall, Routing, Switching 🏢 Description: Summary: The Network & Security Consultant will operate within a distributed infrastructure, focusing on enhancing availability, resilience, and cybersecurity. This role is pivotal in evolving network architectures, securing interconnections, and deploying technical solutions across multiple locations. Main Responsibilities: Advanced administration of firewalls (Fortinet, Palo Alto, Cisco ASA, or equivalent) in on-premises and cloud environments. Rule management, hardening, network segmentation, application filtering, SSL inspection. Detection, analysis, and remediation of network security incidents. Participate in the deployment and go-live of new network & security solutions (SASE). Implement new sites, migrate legacy architectures, modernize LAN/WAN, deploy Zero Trust segmentation. Contribute to major projects: SD-WAN, micro-segmentation, secure Wi-Fi enhancement, etc. Produce high-quality documentation: project docs, procedures, operational guides, failover plans. Handle Level 2/3 support for complex network and security incidents. Ensure operational continuity for infrastructures (switching, routing, Wi-Fi, VPN, security). Maintain configuration consistency across all sites. Key Requirements: Strong expertise in network security and firewall administration. Solid command of routing & switching: VLAN, STP, OSPF/BGP (preferred). Deep understanding of multisite architectures and WAN interconnections. Proven experience deploying end-to-end network & security solutions. Mastery of monitoring tools, flow analysis, and advanced troubleshooting. Minimum 7 years in a Network/Security engineering role. Hands-on experience delivering technical projects, ideally in multi-site environments. Other Details: Location: Remote work possible. Travel: One trip per month (2 days) to Clermont-Ferrand expected.

🏢 Summary: The role involves maintaining and updating a large-scale firewall environment to ensure network security and stability. Responsibilities include planning and executing firewall updates, handling change requests, and performing firewall service operations. The position requires strong expertise in Fortinet and Checkpoint technologies within a structured change management process. 🗂️ Requirements: Very good networking knowledge, Strong expertise in Fortinet technologies, Strong expertise in Checkpoint technologies, Experience with GitLab, Experience with Ansible, Experience managing firewall updates and rule changes, Ability to prepare and execute technical change requests 📃 Skills: Networking, Fortinet, Checkpoint, GitLab, Ansible, Firewalls, TCP/IP 🏢 Description: Introduction & Summary: This role focuses on maintaining the security and functionality of a large firewall environment through regular updates, addressing vulnerabilities, and executing service requests efficiently to safeguard network integrity. The ideal candidate will possess very good networking knowledge and excellent know-how in Fortinet and Checkpoint technologies. Main Responsibilities: Technical planning of updates. Preparation of necessary activities and creation of change requests. If required, present the activities in various Change Advisory Boards. Execution and post-implementation review of updates. Execution of firewall service orders (e.g., firewall rule activations and deletions). Key Requirements: Very good networking knowledge. Excellent know-how in Fortinet and Checkpoint technologies . Knowledge of GitLab and Ansible. High commitment to the quality of work. Experience in dealing with internal and external customers. Good communication skills. Nice to Have: Experience in a banking-regulated environment Willingness to work outside normal hours (evenings and weekends) German language skills Other Details: Start date: 01.05.2026 Service period: Long-term

🏢 Summary: The offer is for a Network Engineer responsible for designing, maintaining, and securing LAN, WAN, and VPN infrastructures across on-premise and cloud environments. The role focuses on high availability, network security, traffic analysis, and troubleshooting complex L2/L3 issues. The position involves participation in infrastructure projects, architecture reviews, and incident response for critical systems. 🗂️ Requirements: Minimum 3 years of experience in network administration and design, Strong knowledge of LAN, WAN, VPN, routing, VLAN, QoS, Hands-on experience with enterprise network devices, Knowledge of network security practices (segmentation, ACL, firewall, IPS/IDS), Ability to analyze network traffic and troubleshoot complex issues, Experience in infrastructure and cross-functional projects, Ability to work during incidents and under time pressure, Good technical English 📃 Skills: LAN, WAN, VPN, Routing, VLAN, QoS, ACL, Firewall, IPS, IDS, Switching, LoadBalancing, NetworkMonitoring 🏢 Description: Tasks Design and maintain LAN, WAN, and VPN topologies across on-premise and cloud environments. Configure and administer routers, switches, firewalls, and load balancers. Ensure high availability and redundancy of network infrastructure for critical systems. Diagnose L2/L3 issues, analyze traffic, and optimize routing, VLAN, QoS, and segmentation. Implement network security controls including ACLs, firewall policies, IPS/IDS, and trust zone isolation. Collaborate with IT and security teams on migrations, new deployments, and architecture changes. Participate in delivery projects as a network expert, including capacity estimation and architecture reviews. Configure network monitoring tools, analyze logs and packets, and restore connectivity during incidents. Requirements At least 3 years of experience in network administration and design. Strong knowledge of LAN/WAN/VPN, routing, VLAN, and QoS concepts. Hands-on experience with enterprise-grade network devices. Knowledge of network security practices (segmentation, ACL, firewall, IPS/IDS). Ability to analyze traffic and troubleshoot complex performance issues. Experience working cross-functionally on infrastructure projects. Ability to operate effectively during incidents and under time pressure. Good technical English. Nice to Have Network or security certifications (e.g., CCNA/CCNP, Fortinet, Palo Alto). Experience with hybrid infrastructure and multi-site connectivity. Familiarity with network monitoring and observability tooling. Experience in mission-critical environments. We Offer Work on high-availability infrastructure and critical network security. Real influence on networking standards and system communication architecture. Growth opportunities in Network and Security specialization. Stable employment in a modern company with a well-established market position. An attractive salary and benefits package (including private medical care and a sports card).

🏢 Summary: The role involves managing and securing a large-scale firewall environment by planning and executing updates, handling service requests, and ensuring network integrity. The position includes technical preparation, change management activities, and implementation reviews within a structured change process. The focus is on maintaining high security standards and efficient firewall operations. 🗂️ Requirements: Very good networking knowledge, Strong experience with Fortinet, Strong experience with Checkpoint, Knowledge of GitLab, Knowledge of Ansible, Experience with firewall rule management, Experience with change management processes, Ability to execute and review system updates 📃 Skills: Networking, Fortinet, Checkpoint, GitLab, Ansible, Firewalls 🏢 Description: Summary: The role focuses on maintaining the security and functionality of a large firewall environment through regular updates, addressing vulnerabilities, and executing service requests efficiently to safeguard network integrity. Main Responsibilities: Technical planning of updates Preparation of necessary activities and creation of change requests If required, presenting the activities in various Change Advisory Boards Execution and post-implementation review of updates Execution of firewall service orders (e.g., firewall rule activations and deletions) Key Requirements: Very good networking knowledge Excellent know-how in Fortinet and Checkpoint technologies Knowledge of GitLab and Ansible High commitment to the quality of work Experience in dealing with internal and external customers Good communication skills Nice to Have: Experience in a banking-regulated environment Willingness to work outside normal hours (evenings and weekends) German language skills - is a plus

🏢 Summary: Senior-level role responsible for designing, deploying, and supporting Palo Alto Networks firewall solutions across a global enterprise infrastructure. The position acts as the subject matter expert, ensuring high availability, security compliance, and advanced troubleshooting of complex firewall environments. 🗂️ Requirements: Bachelor's degree in IT, Cybersecurity, Network Engineering or related field, 8+ years of experience in network security, Extensive hands-on experience with Palo Alto firewalls, Deep knowledge of PAN-OS and Panorama, Strong expertise in security policies, VPNs and threat prevention, Strong understanding of networking protocols and concepts, Ability to design and integrate enterprise firewall solutions 📃 Skills: PaloAlto, PANOS, Panorama, Firewalls, VPN, TCPIP, BGP, OSPF, NAT, VLAN, PCNSE, Networking 🏢 Description: Summary: The Palo Alto Expert is responsible for the design, deployment, configuration, and ongoing support of Palo Alto Networks firewall solutions across Syensqo's global infrastructure. This role ensures robust network security, high availability, and compliance with internal and external requirements, acting as the subject matter expert (SME) for Palo Alto firewall technologies. Responsibilities: Lead the architecture, deployment, and configuration of Palo Alto firewalls (physical and virtual) in enterprise environments. Develop and maintain technical documentation, including network diagrams, implementation guides, and standard operating procedures. Integrate firewall solutions with existing network and security infrastructure, ensuring alignment with business and security objectives. Provide advanced technical support for Palo Alto firewall environments, including incident response, root cause analysis, and performance optimization. Serve as the escalation point for complex firewall-related issues. Monitor firewall health, performance, and security, proactively addressing potential risks and outages. Stay current with Palo Alto Networks product updates, threat intelligence, and industry best practices. Recommend and implement enhancements to improve network security, reliability, and operational efficiency. Conduct knowledge transfer and training sessions for IT staff and end-users support group. Ensure firewall deployments comply with Syensqo's security policies and relevant regulatory requirements. Support audits, risk assessments, and documentation reviews as needed. Must Haves: Bachelor's degree in Information Technology, Cybersecurity, Network Engineering, or related field (or equivalent experience). 8+ years of experience in network security, with significant hands-on experience in Palo Alto firewall solutions. Deep expertise in Palo Alto Networks firewalls (PAN-OS), Panorama management, security policies, VPNs, and threat prevention features. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, NAT, VLANs, VPNs). Relevant certifications (e.g., Palo Alto Networks Certified Network Security Engineer - PCNSE) are highly desirable. Nice to Haves: Experience with cloud security and integration (AWS, Azure, Google Cloud) is a plus. Excellent analytical, troubleshooting, and communication skills. Ability to work independently and collaboratively in a global team environment. Other Details: Location: Global team environment. Team Structure: Part of a larger IT organization focusing on network security. Reason (Must Have): Bachelor's degree: Necessary to ensure foundational knowledge in IT and networking, essential for design and implementation responsibilities. 8+ years of experience: Critical for understanding complex network security issues and for providing advanced support. Deep expertise in Palo Alto Networks: Ensures the ability to effectively troubleshoot and optimize firewalls as part of the support role. Strong understanding of networking protocols: Important for integrating firewalls with existing networking infrastructure. Reason (Nice to Have): Cloud security experience: Enhances the ability to secure integrations in cloud environments, aligning with modern business needs. Excellent analytical skills: Supports effective troubleshooting and decision-making in a dynamic environment. Ability to work collaboratively: Fosters better teamwork and knowledge sharing within a global team. Trust Score: High. Evidence: Detailed responsibilities and specific technology requirements provided, facilitating precise candidate searches. Sourcing Guidance: The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search: Recommendation: Search for candidates with cloud security experience alongside Palo Alto firewall expertise. Rationale: This combination is increasingly relevant as businesses migrate to the cloud, and candidates with both skills can address a broader range of security challenges. Recommendation: Look for candidates who have experience in environments using a blend of traditional and cloud-based security tools. Rationale: Such candidates will likely have a more holistic understanding of security strategies in diverse environments. Recommendation: Evaluate candidates with experience in regulatory compliance related to network security. Rationale: This will ensure the candidate can navigate not only technical aspects but also compliance requirements effectively.

🏢 Summary: B2B role in the finance sector for a Network/Infrastructure specialist with strong AlgoSec and firewall expertise, working in a hybrid model. The position focuses on firewall management, network architecture, security optimization, and direct collaboration with clients to improve firewall rule compliance. The project requires hands-on configuration, troubleshooting, and performance optimization of enterprise network environments. 🗂️ Requirements: Hands-on experience with firewall technologies, Experience with CheckPoint firewalls, Proven experience with AlgoSec products, Ability to configure and manage firewall solutions, Experience in network architecture and design, Experience in network implementation and optimization, Ability to troubleshoot complex network issues, Experience in reviewing and analyzing firewall rules, Ability to identify and remediate non-compliant or risky rules 📃 Skills: AlgoSec, CheckPoint, Firewalls, Networking, Architecture, Security, Troubleshooting, Optimization, Infrastructure, Python, Ansible, Django 🏢 Description: PROJECT INFORMATION: Industry: Finance Project language: English Business trips: Occasionally to DK Start: ASAP/Flexible Hybrid model: 3 days/week in office Assignment type: B2B Remuneration: We are open to your financial expectations - let’s talk about it. We are looking for a proactive and dedicated professional with broad expertise in Network/Infrastructure, who can contribute to our team with their expertise in AlgoSec and overall network management skills. Key Responsibilities & Qualifications: In-depth understanding and hands-on experience with firewall technologies and best practices. Capability to configure, manage, and secure various firewall solutions, mainly with CheckPoint Algosec Expertise , proven track record and hands-on experience with Algosec products, including configuration, management, and troubleshooting. Network Experience: Comprehensive knowledge and experience in network architecture, design, and implementation. Ability to manage and optimize network performance, ensure security, and troubleshoot complex network issues. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Working with the client and interacting directly with customers regarding the firewall management tool, including reviewing and analyzing firewall rules, identifying risky or non-compliant rules, and providing recommendations for improvement. Nice to have: Experience in automation using Python/Ansible/Django ·

🏢 Summary: The offer is for a DevOps/Network Engineer role focused on designing and securing scalable network architectures across cloud and hybrid environments. The position involves automating infrastructure with IaC tools, managing cloud networking components, and integrating security into CI/CD pipelines. The role also includes monitoring, incident response, and supporting compliance and infrastructure hardening efforts. 🗂️ Requirements: Minimum 3 years experience in DevOps, Infrastructure, or Network Engineering, Hands-on experience with cloud networking in AWS, Azure, or GCP, Experience with Infrastructure as Code tools, Knowledge of CI/CD pipelines and DevOps practices, Experience with monitoring, logging, and alerting tools, Understanding of IAM and network security best practices, Ability to manage VPCs, VPNs, load balancers, and firewalls 📃 Skills: AWS, Azure, GCP, Terraform, Ansible, CICD, IAM, VPC, VPN, Firewalls, LoadBalancers, Kubernetes, ISO27001, SOC2, Monitoring, Logging 🏢 Description: Tasks Design and implement secure and scalable network architectures across cloud and hybrid environments Automate infrastructure using IaC tools (Terraform, Ansible) Manage and secure VPCs, VPNs, load balancers, and firewalls Ensure network segmentation and access control best practices Support CI/CD pipelines and integrate basic security mechanisms (e.g., secret handling) Monitor traffic, logs, and performance; respond to incidents Collaborate with security teams on infrastructure hardening Support compliance requirements (e.g., ISO 27001, SOC 2) Requirements At least 3 years of experience in DevOps, Infrastructure, or Network Engineering Hands-on experience with cloud networking (AWS / Azure / GCP) Experience with Infrastructure as Code and automation tools Knowledge of CI/CD pipelines and DevOps practices Ability to work with monitoring, logging, and alerting tools Basic understanding of security best practices (IAM, network security) Very good command of English (B2+/C1), both written and spoken Nice to have Experience with Kubernetes networking Exposure to security tools or vulnerability scanning Cloud or networking certifications (e.g., AWS, CCNA)

🏢 Summary: The Level 2 Network Support Engineer is responsible for maintaining the stability, performance, and availability of a global enterprise network infrastructure. The role focuses on monitoring, troubleshooting, and resolving network incidents across LAN, Wi-Fi, Firewall, SD-WAN, WAN, and Zscaler environments. It involves operational support in a Follow-the-Sun model and escalation of complex issues to higher support levels. 🗂️ Requirements: Experience in Network Operations or Network Support, Experience with enterprise-scale network infrastructures, Strong knowledge of LAN and Switching, Strong knowledge of Enterprise Wi-Fi, Experience with Firewall technologies, Experience with Zscaler (ZIA, ZPA), Understanding of ITIL processes, Ability to perform network diagnostics and troubleshooting 📃 Skills: LAN, WAN, Wi-Fi, Switching, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, ITIL, Networking, Monitoring, Troubleshooting 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position demands a strong background in network operations and expertise in enterprise-scale network environments. Main Responsibilities Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Investigate and resolve incidents escalated from Level 1 support. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Execute service requests and work orders related to network operations. Support daily network operations across global regions following a Follow-the-Sun model. Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Identify recurring issues and opportunities for operational improvements. Key Requirements Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Understanding of ITIL processes and service management practices. Nice to Have Experience with SD-WAN environments. Experience with network monitoring and observability tools. Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Other Details The position employs a global perspective, supporting teams across the APAC, EMEA, and NAM/LAM regions within the GCC Network Team, utilizing a Follow-the-Sun support model for effective operations. the position is based in Pune and follows a hybrid working model. We are currently looking for immediate joiners who can join the team at the earliest.

🏢 Summary: The role focuses on providing advanced Level 2 operational support to ensure stability, availability, and performance of a global enterprise network infrastructure. It involves proactive monitoring, incident resolution, configuration management, and troubleshooting across multiple network technologies in a follow-the-sun model. The position requires strong hands-on expertise in network operations and enterprise environments. 🗂️ Requirements: Strong experience in Network Operations or Network Support environments, Experience supporting enterprise-scale network infrastructures, Proven experience in incident management and advanced troubleshooting, Strong knowledge of LAN and Switching technologies, Strong knowledge of Enterprise Wi-Fi environments, Experience with Firewall technologies, Experience with Zscaler solutions (ZIA/ZPA), Experience with SD-WAN environments, Understanding of WAN and underlay connectivity services, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management practices 📃 Skills: LAN, Switching, WiFi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SDWAN, WAN, TCPIP, ITIL, Monitoring, Observability 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Responsibilities: Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management: Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity: Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation: Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement: Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Must Haves: Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Haves: Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details: Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives. Reason (Must Have): Strong experience in Network Operations: Essential for effectively managing complex network environments and resolving incidents efficiently. Experience supporting enterprise-scale network infrastructures: Necessary for understanding the complexities and requirements of large-scale networks. Reason (Nice to Have): Strong analytical and troubleshooting capabilities: Adds value by enhancing the quality of incident resolution and operational support. Customer-oriented mindset: Helps maintain high customer satisfaction levels, which is crucial in support roles. Trust Score: Score: High Evidence: Detailed responsibilities, specific technologies listed, and quantified experience levels enhance clarity for precise sourcing. Sourcing Guidance / Clarifications Needed: The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search: Recommendation: Search for candidates with skills in both LAN and Firewall technologies. Rationale: These skills are often found together in complex network environments and can provide more comprehensive candidates. Recommendation: Look for experience with automation tools alongside network troubleshooting. Rationale: Automation expertise can significantly improve operational efficiency and contribute to the continuous improvement initiatives mentioned. Recommendation: Consider candidates with experience in multi-cloud environments. Rationale: Experience in managing services across cloud platforms will lend valuable insight into a diverse network infrastructure.

🏢 Summary: Hands-on Level 2 Network Support Engineer role focused on maintaining stability, availability, and performance of a global enterprise network infrastructure. The position involves advanced monitoring, incident resolution, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. The role emphasizes strong troubleshooting skills, proactive operations, and high-quality service delivery. 🗂️ Requirements: Experience in Network Operations or Network Support, Experience with enterprise-scale network infrastructures, Proven incident management and troubleshooting experience, Strong knowledge of LAN and Switching, Strong knowledge of Enterprise Wi-Fi, Experience with Firewall technologies, Experience with Zscaler (ZIA / ZPA), Experience with SD-WAN, Understanding of WAN and underlay connectivity, Experience with network monitoring tools, Understanding of ITIL processes 📃 Skills: LAN, Switching, Wi-Fi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, WAN, ITIL, Monitoring 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Main Responsibilities Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Key Requirements Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Have Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives.