ServiceNow Consultant – Home Appliances Industry (f/m/x)

🏢 Summary: Rola obejmuje rozwój i konfigurację platformy ServiceNow w obszarach ITSM oraz CSM w ramach międzynarodowego projektu modernizacyjnego. Zadania koncentrują się na migracji workflowów do Flow Designer, budowie zaawansowanych integracji (w tym z SAP) oraz tworzeniu skalowalnej architektury przepływów. Stanowisko wymaga silnych kompetencji w zakresie JavaScript i backendu ServiceNow oraz doświadczenia w integracjach enterprise. 🗂️ Requirements: Minimum 5 lat doświadczenia z ServiceNow lub rozwojem aplikacji enterprise, Bardzo dobra znajomość JavaScript, Znajomość Glide API i backendowych komponentów ServiceNow, Doświadczenie w integracjach REST i SOAP, Doświadczenie w integracjach z SAP oraz transformacji payloadów, Praktyczna wiedza z zakresu Flow Designer i ITSM, Certyfikaty CAD oraz CIS ITSM (lub pokrewne), Bardzo dobra znajomość języka angielskiego (min. B2), Płynna znajomość języka polskiego, Przebywanie na terenie Polski 📃 Skills: ServiceNow, ITSM, CSM, JavaScript, GlideAPI, REST, SOAP, SAP, FlowDesigner, ScriptIncludes, BusinessRules 🏢 Description: Dołącz do międzynarodowego projektu, którego celem jest rozwój oraz konfiguracja platformy ServiceNow w obszarach ITSM, a w kolejnych etapach także CSM. Celem jest modernizacja logiki procesowej, migracja istniejących rozwiązań do Flow Designer oraz utrzymanie zaawansowanych integracji, w tym z systemami SAP. Najciekawszym aspektem projektu jest praca nad złożonymi rozszerzeniami integracyjnymi i tworzenie spójnej architektury przepływów, która stanowi fundament dla przyszłych rozwiązań platformowych. Twoje zadania Budowanie i utrzymywanie funkcjonalności ServiceNow w obszarze ITSM oraz później CSM Rozwijanie skalowalnych integracji, w tym z systemami SAP, obejmujących walidację, mapowanie i obsługę błędów Tworzenie komponentów JavaScript, w tym Script Includes, Business Rules i logiki Flow Designer Analizowanie istniejących workflowów i migrowanie ich do Flow Designer z zastosowaniem nowoczesnej architektury przepływów Wymagania Min. 5 lat doświadczenia w pracy z ServiceNow lub rozwojem aplikacji enterprise Mocne umiejętności JavaScript oraz znajomość Glide API i komponentów backendowych ServiceNow Doświadczenie w integracjach REST/SOAP i transformacji payloadów SAP Praktyczna wiedza z zakresu Flow Designer, ITSM oraz tworzenia powtarzalnej logiki backendowej Bardzo dobra znajomość języka angielskiego – min. poziom B2 Certyfikacje CAD oraz CIS ITSM (lub pokrewne) Wymagane przebywanie na terenie Polski oraz płynna znajomość języka polskiego Benefity, które czekają na Ciebie: Tytuł Great Place to Work od 2015 roku - to dzięki opiniom pracowników otrzymujemy tytuł i wdrażamy nowe pomysły Stabilność zatrudnienia - 2,1 MLD PLN przychodu, brak długów, od 2006 roku na rynku Dzielimy się zyskiem z pracownikami - od 2022 roku przeznaczyliśmy na ten cel już ponad 76 milionów PLN Bogaty pakiet benefitów - prywatna opieka zdrowotna, platforma kafeteryjna, zniżki na samochody i więcej Komfortowe miejsce pracy - pracuj w naszych biurach klasy A lub zdalnie Dziesiątki fascynujących projektów dla prestiżowych marek z całego świata 1 000 000 PLN rocznie na Twoje pomysły - taką kwotą wspieramy pasje i akcje wolontariackie naszych pracowników Stawiamy na Twój rozwój - meetupy, webinary, platforma szkoleniowa i blog technologiczny – Ty wybierasz Fantastyczna atmosfera stworzona przez wszystkich Sii Power People Dołącz do zespołu Sii – rozwijaj umiejętności, zdobywaj doświadczenie i buduj karierę!

🏢 Summary: The offer is for a ServiceNow Developer role focused on designing, configuring, and implementing ServiceNow solutions for international clients, particularly in German-speaking environments. The position involves platform development, integrations, and end-to-end solution delivery across key ServiceNow modules. It requires hands-on technical expertise and collaboration within Agile project teams. 🗂️ Requirements: Minimum 3 years of professional experience as a ServiceNow Developer, Strong experience in ServiceNow platform development and configuration, Experience with JavaScript and Glide API, Experience with REST and SOAP integrations, Experience with Flow Designer and IntegrationHub, Knowledge of ITSM processes and ServiceNow architecture, Experience working in Agile environments, Good command of German and English 📃 Skills: ServiceNow, JavaScript, Glide, Flow, IntegrationHub, REST, SOAP, ITSM, ITOM, HRSD, CSM, CMDB, MID, API, ServiceNowStudio, Agile 🏢 Description: Are you passionate about ServiceNow development and ready to work on international client projects? For our growing digatus team in Wrocław, we are looking for a motivated ServiceNow Developer with German language proficiency who enjoys platform development, technical problem-solving, and working in international client environments. Your Tasks As a ServiceNow HR Service Delivery (HRSD) Developer, you will design, configure, customize, and implement ServiceNow solutions for our clients. Your responsibilities include: Developing, configuring, and customizing ServiceNow applications and modules Implementing solutions across areas such as ITSM, HRSD, ITOM, CSM, CMDB, workflows, and integrations Creating and maintaining business rules, client scripts, UI policies, flows, forms, reports, and dashboards Supporting integrations with third-party systems using APIs, REST/SOAP, MID Server, and other ServiceNow integration capabilities Translating business and technical requirements into scalable ServiceNow solutions Collaborating with consultants, architects, project managers, QA, and client stakeholders Supporting testing, troubleshooting, documentation, deployment, and release activities Ensuring clean code, platform best practices, maintainability, and upgrade readiness Your Profile You bring solid ServiceNow development experience and enjoy working in international project environments. You should have: Professional experience as a ServiceNow Developer , ideally 3+ years Strong knowledge of ServiceNow platform development and configuration Experience with JavaScript, Glide API, Flow Designer, IntegrationHub, REST/SOAP integrations, and ServiceNow Studio Good understanding of ITSM processes and ServiceNow platform architecture Experience with Agile delivery methods Structured, solution-oriented, and reliable working style Strong analytical and problem-solving skills Good command of German and English , both written and spoken Nice to Have ServiceNow certifications, e.g. CIS HRSD , CSA, CAD, CIS ITSM, CIS ITOM ITIL Foundation certification Experience with CMDB, Discovery, Event Management, Performance Analytics, Service Portal, or advanced integrations Knowledge of automated testing, ATF, DevOps, or CI/CD approaches within ServiceNow Experience in international enterprise projects or managed service environments What We Offer A growing international team within the digatus group Exciting ServiceNow projects for enterprise clients Opportunity to work with German-speaking clients and international delivery teams Professional development and ServiceNow certification opportunities A collaborative, hands-on working culture with short decision-making paths Flexible working models and an attractive workplace in Wrocław Join digatus in Wrocław and help us develop modern ServiceNow solutions for our clients.

🏢 Summary: Long-term hybrid B2B role focused on development, customization, and maintenance of a complex ServiceNow platform in a secure, enterprise-scale environment. The position involves designing custom solutions, managing integrations, and ensuring platform performance, security, and compliance. Work is conducted in English within an international team, with partial onsite presence in Warsaw. 🗂️ Requirements: EU citizenship, Residence in Poland, 5+ years of IT experience, 3+ years of ServiceNow experience, Hands-on ServiceNow development and configuration experience, Strong knowledge of ServiceNow platform and ecosystem, Experience with ServiceNow integrations, Knowledge of IT service management processes, Understanding of IT security standards, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD) or equivalent, English B2 level minimum 📃 Skills: ServiceNow, REST, SOAP, SSO, LDAP, WebServices, DevOps, ITSM, MariaDB 🏢 Description: Join a long-term international project where you will contribute to the development and maintenance of a complex ServiceNow platform in a secure and highly regulated environment. This role offers stability, technical growth, and the opportunity to work on enterprise-scale solutions. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 20% onsite Budget:140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Develop and implement ServiceNow configurations and customizations Analyse business needs and advise on new platform functionalities Design and develop custom solutions within ServiceNow Perform testing, validation, and code reviews to ensure quality and stability Collaborate with architects and administrators on development projects Maintain and manage ServiceNow instance, ensuring performance and security Support integrations with external systems (REST, Web Services, SSO, LDAP) Troubleshoot incidents and implement bug fixes and improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to continuous improvement, risk management, and platform optimization We pay attention to candidates who have 5+ years of professional experience in IT, including 3+ years in a similar ServiceNow role Hands-on experience in ServiceNow development, configuration, and maintenance Strong understanding of ServiceNow platform and its product ecosystem Experience in custom solution development and DevOps environments Knowledge of Service Management processes Experience with integrations (REST, SOAP, SSO, LDAP, Web Services) Understanding of IT security standards and complex system environments Ability to analyse requirements and support technical solution design Strong analytical thinking, attention to detail, and problem-solving skills Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Knowledge of MariaDB, performance tuning, and backend maintenance Experience in solution design and architecture support We offer Hybrid work model (Warsaw – approx. 20% onsite) Long-term project ensuring stability Opportunity to work in a secure, enterprise-level environment Collaboration with experienced international teams Real impact on platform development, maintenance, and optimization Additional information Security clearance required (EU CONFIDENTIAL – process initiated within first 45 days)

🏢 Summary: The role involves developing and configuring ServiceNow HRSD as part of a global transformation integrating SAP SuccessFactors with ServiceNow. The position focuses on building end-to-end employee service solutions, implementing cross-system integrations, and automating HR processes. It requires strong hands-on HRSD development and expertise in API-based integrations and workflow automation. 🗂️ Requirements: 3+ years of ServiceNow development experience, Hands-on experience with ServiceNow HRSD, Strong knowledge of HRSD modules (Case Management, Knowledge Management, Employee Center, Lifecycle Events), Proficiency in JavaScript and Glide API scripting, Experience with Flow Designer and Workflow Editor, Experience with REST and SOAP integrations, Experience in SAP SuccessFactors and ServiceNow HRSD integration, Understanding of HR processes and employee data models, ServiceNow CSA certification, ServiceNow CIS-HR certification, Experience with IntegrationHub or middleware platforms, Very good command of English 📃 Skills: ServiceNow, HRSD, SAP, SuccessFactors, JavaScript, Glide, REST, SOAP, IntegrationHub, FlowDesigner, Workflow, Boomi, MuleSoft, SAPCPI 🏢 Description: We are looking for an experienced ServiceNow HRSD Developer to join a global transformation initiative integrating SAP SuccessFactors with ServiceNow HR Service Delivery (HRSD). In this role, you will contribute to building seamless, end-to-end employee service experiences, where SAP SuccessFactors acts as the system of record and ServiceNow HRSD serves as the employee-facing service platform. This position requires strong hands-on HRSD expertise, understanding of HR processes, and experience in cross-system HR integrations. Key Responsibilities HRSD Solution Design & Configuration Design, develop, and enhance HRSD components including Case Management, Knowledge Management, Employee Center (ESC), Lifecycle Events, and Document Management Configure HR services, business rules, UI policies, and workflow automations Build employee service experiences aligned with HR processes and SuccessFactors data models Ensure global process consistency across HRSD configurations SAP SuccessFactors Integration Collaborate with integration teams to implement and validate data flows between SuccessFactors and ServiceNow HRSD Support API-based integrations (REST/SOAP), IntegrationHub, and middleware solutions Define data mappings and transformation logic to ensure cross-platform consistency Ensure compliance with HR data security and privacy standards Platform Development & Technical Execution Develop automation using Flow Designer and HR case workflows Participate in upgrades, releases, and regression testing Troubleshoot integration and configuration issues across both platforms Collaborate with SAP and ServiceNow technical teams to ensure stability Collaboration & Delivery Work closely with HR stakeholders, IT teams, and SuccessFactors consultants Translate business requirements into scalable technical solutions Contribute to design workshops and provide HRSD subject matter expertise Support Agile or hybrid delivery methodologies Required Skills & Experience 3+ years of experience as a ServiceNow Developer Proven hands-on experience with ServiceNow HRSD Strong knowledge of: HRSD suite (Case & Knowledge Management, Employee Center, Lifecycle Events) JavaScript and Glide API scripting Flow Designer and Workflow Editor REST/SOAP integrations and data transformation Solid understanding of HR processes and employee data models (e.g., onboarding, employee lifecycle changes, organizational structures) ServiceNow CSA and CIS-HR (HRSD) certifications Very good command of English Nice to Have Experience integrating SAP SuccessFactors (Employee Central, Onboarding, Org/Position Management) with ServiceNow Familiarity with middleware platforms (IntegrationHub, Boomi, MuleSoft, SAP CPI) Experience in large-scale, multi-country HR transformation programs Knowledge of HR data privacy, role-based access, and security standards German language skills We offer: Remote working model Full-time job agreement based on b2b Private medical care with dental care (covering 70% of costs) Multisport card Life insurance

🏢 Summary: The role involves leading end-to-end ServiceNow projects, including implementations, upgrades, integrations, and workflow automation initiatives. The position focuses on coordinating cross-functional teams and ensuring delivery aligned with scope, governance, and platform roadmap. The project manager oversees release planning, testing, and deployment activities within the ServiceNow environment. 🗂️ Requirements: Proven experience as ServiceNow Project Manager, Experience with ServiceNow implementations and upgrades, Experience coordinating ServiceNow developers and architects, Strong project management skills, Stakeholder management experience, Experience with system integrations, Experience with workflow automation 📃 Skills: ServiceNow, ITSM, Integrations, Workflows, Automation, UAT, Governance, ProjectManagement, ReleaseManagement 🏢 Description: We are looking for an experienced ServiceNow Project Manager to lead projects related to the ServiceNow platform, including implementations, upgrades, integrations, and workflow automation. The role involves managing the full project lifecycle and coordinating cross-functional teams to ensure alignment with platform governance and roadmap. Key Responsibilities Lead ServiceNow implementations and platform enhancements Coordinate teams including developers, architects, and process owners Ensure project delivery aligned with scope, timeline, and quality standards Maintain alignment with platform governance and roadmap Support release planning, testing, and deployment activities Must-have Skills Proven experience as a ServiceNow Project Manager Experience working with ServiceNow architects and developers Strong project management and stakeholder management skills Nice to Have Knowledge of enterprise workflows and system integrations Experience in business process automation Typical Deliverables ServiceNow module rollouts Workflow design and implementation System integrations Release planning UAT planning and coordination

🏢 Summary: Role focused on operational ownership and continuous development of the ServiceNow platform with strong emphasis on HR Service Delivery (HRSD). The position combines hands-on development, integrations, and platform governance with stakeholder coordination and ITSM process alignment. It ensures platform stability, scalability, and continuous improvement in line with business and ITIL standards. 🗂️ Requirements: Professional experience in ServiceNow development or technical consulting, Strong hands-on experience with ServiceNow HRSD, Experience with ITSM processes (Incident, Change, Problem, Request, Major Incident), Experience in ServiceNow development and configuration, Experience with REST and SOAP integrations, Knowledge of Agile methodologies and DevOps practices, Ability to translate business requirements into user stories, Experience with release management, testing, and deployment, Fluent English 📃 Skills: ServiceNow, HRSD, ITSM, ITOM, CMDB, CSM, REST, SOAP, JavaScript, DevOps, Agile, ITIL, IntegrationHub, PerformanceAnalytics, ServicePortal 🏢 Description: For our growing digatus team in Wrocław, we are looking for a ServiceNow Developer / Technical Consultant with strong HR Service Delivery (HRSD) experience who takes ownership of ServiceNow platform operations, service quality and continuous improvement. In this role, you act as the interface between business stakeholders, technical teams, service delivery, and clients. You ensure that the ServiceNow platform supports operational needs, remains stable and scalable, and continuously evolves in line with business priorities. Your Tasks As a ServiceNow Developer / Technical Consultant , you will be responsible for the operational ownership and continuous development of the ServiceNow platform and related services. Your responsibilities include: Taking operational ownership of the ServiceNow platform, including service quality, stability, and continuous improvement Support of DevOps approach (e.g. incidents, test case creation, peer testing, continuous improvements) Development & configuration (e.g. workflows, business rules & scripts, portals & workspaces, custom apps) Integrations expertise using REST/SOAP APIs with HR enterprise systems (e.g. monitoring and enhancements) Translating business and service requirements into clear user stories, acceptance criteria, and delivery priorities Acting as the central interface between stakeholders, ServiceNow developers, consultants, architects, service delivery managers, and business users Supporting the design, implementation, and optimization of ServiceNow modules such as HRSD, ITSM, ITOM, CMDB, CSM, and Service Portal Ensuring that ServiceNow processes support operational excellence, ITIL best practices, and client-specific service requirements Monitoring platform performance, usage, incidents, change requests, and service KPIs Coordinating platform releases, upgrades, cloning activities, testing, and deployment planning Supporting incident, problem, change, request, and major incident processes from a platform ownership perspective Ensuring proper documentation of processes, configurations, decisions, user stories, and operational handovers Driving platform governance, standardization, maintainability, and upgrade readiness Identifying risks, dependencies, improvement opportunities, and automation potential Supporting stakeholder communication, service reviews, workshops, and decision-making processes Working closely with delivery teams to ensure high-quality, timely, and business-oriented outcomes Your Profile You combine ServiceNow knowledge with strong ownership, communication skills, and a structured delivery mindset. You should have: Professional experience as a Product Owner, ServiceNow Developer, ServiceNow Consultant, Business Analyst, or similar role Seasoned hands-on ServiceNow developer / technical consultant with strong HR Service Delivery (HRSD) experience of the ServiceNow platform Good knowledge of ITSM processes , especially Incident, Change, Problem, Request, and Major Incident Management Experience in backlog management, prioritization, stakeholder management, and requirement clarification Ability to translate business needs into actionable requirements and user stories Understanding of Agile delivery methods, release planning, testing, and continuous improvement Strong analytical, organizational, and communication skills A proactive, solution-oriented mindset with strong ownership mentality Ability to work independently and coordinate across multiple teams and stakeholders Good command of English , both written and spoken Nice to Have Experience with ServiceNow modules such as ITOM, CMDB, HRSD, CSM, Service Portal, Performance Analytics, or IntegrationHub ServiceNow certifications, e.g. Certified System Administrator, CIS HRSD, CIS ITSM, CIS ITOM or Product Owner-related certifications ITIL Foundation certification Experience in managed service environments, IT operations, or enterprise service management Good command of German or other foreign languages Experience working with international clients and distributed delivery teams What We Offer A growing international team within digatus polska Opportunity to take ownership of ServiceNow operational excellence and platform development Exciting client environments and international ServiceNow delivery projects Collaboration with experts from consulting, development, operations, and managed services Professional development and certification opportunities Flexible working models and an attractive workplace in Wrocław A hands-on, team-oriented culture with short decision-making paths Join digatus polska in Wrocław and help us drive operational excellence on the ServiceNow platform.

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: Role focused on administration, configuration, and development of the ServiceNow platform within a complex organizational environment. The position combines system integration, ITSM module development, and analytical work translating business requirements into technical solutions. Strong emphasis on system integration, documentation quality, and BCMS-related support initiatives. 🗂️ Requirements: Strong experience in ServiceNow administration and configuration, Very good knowledge of ServiceNow modules, especially ITSM, Experience in requirements analysis and project work, Strong knowledge of Service Management processes, Experience in creating technical documentation and SOPs, Knowledge of integration technologies: REST, Web Services, LDAP, SSO, Understanding of complex IT environments and system integrations, Knowledge of IT security standards, ServiceNow Certified Application Developer or equivalent, ServiceNow Certified System Administrator or equivalent 📃 Skills: ServiceNow, ITSM, REST, SOAP, LDAP, SSO, BCMS, ITIL, JavaScript, WebServices 🏢 Description: Opis projektu: Dołączysz do zespołu odpowiedzialnego za rozwój i utrzymanie platformy ServiceNow w złożonym środowisku organizacyjnym. Projekt obejmuje zarówno administrację i konfigurację systemu, jak i wsparcie inicjatyw związanych z zarządzaniem usługami oraz ciągłością działania (BCMS). Praca ma charakter analityczno-projektowy, z dużym naciskiem na jakość, standaryzację oraz integrację systemów. Zadania: Administracja i utrzymanie platformy ServiceNow. Konfiguracja i rozwój modułów (w szczególności ITSM i pokrewne). Zbieranie wymagań biznesowych oraz ich analiza i przekładanie na rozwiązania systemowe. Projektowanie i wdrażanie rozwiązań opartych o ServiceNow. Tworzenie i utrzymywanie dokumentacji technicznej oraz SOP-ów. Integracja ServiceNow z innymi systemami (np. przez REST, Web Services, LDAP, SSO). Analiza dokumentacji BCMS oraz kontrola jej spójności i zgodności. Identyfikacja luk i proponowanie usprawnień. Konsolidacja danych oraz zapewnienie jakości i standaryzacji dokumentacji. Wsparcie operacyjne i administracyjne inicjatyw BCMS. Współpraca z zespołami technicznymi i biznesowymi. Wymagania: Bardzo dobre doświadczenie w administracji i konfiguracji ServiceNow. Bardzo dobra znajomość modułów ServiceNow (szczególnie ITSM). Doświadczenie w analizie wymagań i pracy projektowej. Bardzo dobra znajomość Service Management. Doświadczenie w tworzeniu dokumentacji technicznej i SOP-ów. Znajomość technologii integracyjnych (REST, Web Services, LDAP, SSO). Bardzo dobre rozumienie złożonych środowisk IT i integracji systemów. Znajomość standardów bezpieczeństwa IT. Bardzo dobre umiejętności komunikacyjne i organizacyjne. Umiejętność analitycznego myślenia i rozwiązywania problemów. Samodzielność, dokładność i odpowiedzialność. Umiejętność pracy pod presją i przy minimalnym nadzorze. ServiceNow Certified Application Developer lub certyfikat równoważny. ServiceNow Certified System Administrator lub certyfikat równoważny. Mile widziane: Doświadczenie w projektowaniu rozwiązań na platformie ServiceNow. Doświadczenie z wersją on-premise ServiceNow. Doświadczenie w obszarze BCMS. Certyfikaty ServiceNow lub ITIL. Doświadczenie w roli liderskiej / koordynacyjnej (dla poziomu Advanced).

🏢 Summary: Senior ServiceNow Engineer role focused on designing, building, and operating scalable ITSM and SPM solutions while consolidating the platform and modernizing integrations. The position involves end-to-end development, automation, testing, and governance of a multi-entity ServiceNow environment. You will drive migration from legacy ITSM tools and implement robust integration and CI/CD practices. 🗂️ Requirements: 5+ years ServiceNow development in production environments, Strong expertise in ITSM modules (Incident, Problem, Change, Service Catalog, Request, CMDB), Experience with ServiceNow SPM / Project Portfolio Management, Strong JavaScript scripting with Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, Experience with REST and SOAP integrations, Hands-on experience with MID Server and IntegrationHub, Experience with ATF automated testing, Experience with CI/CD pipelines, Understanding of OOB-first implementation principles, ServiceNow Certified System Administrator (CSA) or equivalent, Experience working in agile delivery environments, Knowledge of platform governance and sustainable customization practices 📃 Skills: ServiceNow, ITSM, SPM, JavaScript, GlideAPI, REST, SOAP, MIDServer, IntegrationHub, ATF, CICD, CMDB, ServiceCatalog, Incident, Problem, Change, Request, Demand, Portfolio 🏢 Description: About our Team: Our team is responsible for the ServiceNow platform, acting as the central hub for expertise and support for Market Units and IT departments across the organization. We focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM), ensuring the platform runs reliably, scales with business needs, and continuously evolves to support the organization’s growth. Role Purpose: We are looking for a hands-on Senior ServiceNow Engineer to join our ServiceNow chapter and drive platform consolidation, strengthen our Strategic Portfolio Management (SPM), and modernize integrations. This is not a maintenance role - you will design, build and operate solutions that directly impact thousands of users and key business processes. You will help shape a scalable and well-governed ServiceNow platform across multiple business entities, support the migration from legacy ITSM tools to ServiceNow as the single platform of record and contribute to simplifying and improving the integration landscape. Key Responsibilities: Design, configure and develop solutions across ITSM modules (Incident, Problem, Change, Request, CMDB) and SPM modules (Demand, Resource, Project & Portfolio Management) Build custom applications, flows, and automation using low-code tooling and JavaScript/Glide API Architect and implement integrations with enterprise systems (monitoring, HR, finance, DevOps) via REST, MID Server, and IntegrationHub; reduce existing integration debt Own end-to-end testing including ATF automated test suites and quality gates within CI/CD pipelines Design platform automation: event-driven workflows, scheduled jobs, SLA management, and notifications Operate within agile squads across the full delivery lifecycle Platform governance and sustainable customization practices Your Skills: 5+ years hands-on ServiceNow development and configuration in production environments Deep expertise across ITSM modules: Incident, Problem, Change, Service Catalog, Request, CMDB Proven experience with ServiceNow SPM/Project Portfolio Management Strong JavaScript scripting: Glide API, Business Rules, Script Includes, UI Policies, Client Scripts Understanding of OOB-first implementation principles Solid experience with integration patterns: REST, SOAP, MID Server, IntegrationHub Hands-on ATF experience and strong testing/QA discipline ServiceNow Certified System Administrator (CSA) or equivalent Experience in agile, cross-functional delivery environments Platform governance and sustainable customization practices Ideally, you also have: ServiceNow CIS certification in ITSM or SPM/ITBM Exposure to ITOM capabilities such as Discovery, Service Mapping, or Event Management is beneficial. Experience with PLANTA or comparable PPM tooling Familiarity with cloud infrastructure (AWS, Azure, GCP) in a platform ops context CI/CD tooling experience (Jenkins, GitLab CI, GitHub Actions) applied to ServiceNow delivery Experience with event-driven architecture, microservices, or API gateway patterns You will thrive here if you: Solve complex problems with elegant solutions, not workarounds Stay ahead of ServiceNow platform releases and evolving best practices Think upstream and downstream before you build Communicate clearly with both technical and non-technical stakeholders in distributed agile teams Thrive in fast-moving environments with competing priorities and incomplete information What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: Remote 12‑month contract for a ServiceNow Project Manager responsible for leading implementations, upgrades, new modules, integrations, and workflow automation initiatives. The role focuses on delivering ServiceNow module deployments, designing workflows, managing release plans, and coordinating UAT. The position requires close collaboration with developers and architects while ensuring platform governance and roadmap alignment. 🗂️ Requirements: Documented experience as Project Manager in ServiceNow projects, Practical experience working with ServiceNow architects and developers, Experience managing ServiceNow implementations and upgrades, Experience designing workflows and managing integrations, Ability to create release plans and coordinate UAT, English level B2+/C1 📃 Skills: ServiceNow, SNOW, Workflow, Integration, UAT, Governance, Release, Automation 🏢 Description: ServiceNow Project Manager Stawka: 120 - 145 PLN/h Start: ASAP Czas trwania: 12 miesięcy (z możliwością przedłużenia) Model pracy: 100% zdalnie O projekcie i roli: Prowadzenie projektów w obrębie platformy ServiceNow, w tym wdrożenia, aktualizacje, nowe moduły, integracje oraz automatyzacja procesów ( workflow automation ). Kluczowe rezultaty: wdrożenia modułów SNOW, projektowanie przepływów pracy (workflows), integracje, plany wydań (release plans) oraz planowanie testów akceptacyjnych (UAT). Kluczowe obowiązki: Zarządzanie wdrażaniem i rozwojem platformy ServiceNow. Koordynacja pracy zespołu deweloperów, architektów oraz właścicieli procesów ( process owners ). Dbanie o governance platformy oraz zgodność prowadzonych działań z roadmapą. Wymagania (Must-have): Udokumentowane doświadczenie na stanowisku Project Managera w projektach ServiceNow. Praktyczne doświadczenie we współpracy z architektami i deweloperami SNOW. Język angielski na poziomie B2+/C1 . Mile widziane (Nice to have): Wiedza z zakresu przepływów pracy ( enterprise workflow ) i integracji na poziomie korporacyjnym. Ta rola nie jest dla Ciebie, ale masz znajomego, który by się sprawdził? Poleć go i zgarnij nawet 5000 zł. Referral Program: Talent from your network