Director, User Research - Product Design

🏢 Summary: Senior Product Designer role focused on building scalable platform experiences for governance, access, teams, identity, and multi-organization workflows. The position partners with product and engineering to translate complex technical problems into high-quality, data-rich UI, prototypes, and cohesive admin experiences. 🗂️ Requirements: 10+ years of digital product design experience, Experience designing data-rich interfaces, Ability to translate complex technical topics into clear UX, Technical fluency to evaluate engineering tradeoffs, Experience with component-based patterns and design systems, Strong written and verbal communication skills 📃 Skills: UX, UI, Prototyping, Figma, Claude, Cursor, AI 🏢 Description: Role Overview We’re looking for a Senior Product Designer with a passion for building platform features that impact UX at a massive scale. As a member of AAA, you’ll work across a breadth of problem spaces on deeply technical topics, such as governance, access, teams, identity, and multi-org UX. You’ll lead design for features that mediate how Datadog’s biggest customers use the platform and manage what their employees can see and do. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do AAA is a highly technical product environment, where designers strive to understand the technical workflows, constraints and opportunities within this domain. As you develop subject matter expertise, you’ll use your influence as a Senior designer to drive the roadmap and vision. Day-to-day, you’ll work closely with your PM and engineering partners to understand customers’ pain points, explore solutions, and build UI that ships. Prototyping in code creates the opportunity to share high-fidelity ideas at early stages, even if the design itself is low-fidelity. Tight feedback loops let your team iterate quickly, building towards an ideal vision for the best possible experience while you ship incremental steps towards that goal. In addition to making the work, you will also share your work with stakeholders at varying levels of seniority, all the way up to executive leadership level. Your crisp context setting and clear description of your solution will help people understand your choices and sell them on your proposal. Your work will up-level the quality bar for what an admin experience can look like. While you’ll leverage Datadog’s design system where it makes sense, you won’t let it prevent broad exploration of different design patterns in the service of finding the optimal solution. As part of a Platform team, you’ll interface with product teams where our features overlap with theirs, ensuring a coherent experience across different contexts that serves both teams’ goals. You’ll stress-test your work against a variety of edge cases, ensuring it holds up in all of the contexts it will live in. Who You Are You have 10+ years of experience in digital product design You have experience designing data-rich interfaces You love the challenge of translating complex technical topics into clear UX You develop fluency in the technical subject matter your product depends on and you can collaborate as a peer with engineering to weigh different solutions and evaluate tradeoffs You have exceptional craft and the drive to elevate the look-and-feel of even workhorse UI You have experience creating component-based design patterns and working with established design systems, though you relish the chance to explore new approaches Your work is informed by a deep understanding of user archetypes and business needs You value data driven decision making but are also confident making a judgment call based on your expertise You have strong written and verbal communication skills that show up in how you share in, Slack messages, meetings docs, presentations, video walkthroughs, and anything else. You're fluent in AI-assisted workflows, using tools like Claude Code, Cursor, or Figma Make daily for research, analysis, content generation, and rapid prototyping. You’re excited to use these tools to try different approaches to creating design artifacts. A strong eagerness to adopt these approaches counts if you’re newer to them. You are energized by working on multiple projects simultaneously You give and receive feedback well, supporting and improving the work of your colleagues as well as your own Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $162,000 — $202,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

🏢 Summary: Lead quantitative and mixed-methods UX research for AI-powered business applications, shaping product decisions through experiments, surveys, behavioral analysis, and success metrics. The role partners with product, design, and engineering teams to evaluate concepts, measure adoption and usability, and deliver evidence-based recommendations. 🗂️ Requirements: 3+ years leading user research projects with demonstrated impact, Bachelor’s degree in HCDE, Human Factors, Cognitive Psychology, or related field, End-to-end research experience: study design, recruiting, moderation, analysis, reporting, Experience with lab-based, remote, and iterative prototype user testing, Survey design experience, Portfolio with research deliverables such as study plans, reports, or personas 📃 Skills: Experimentation, Analytics, Statistics, Surveys, Prototyping, Research, Moderation, Scrum, Agile 🏢 Description: Description We are seeking a Quantitative UX Researcher who is excited to help shape the future of AI-native business applications. This is an opportunity to influence product direction by helping teams understand how customers interact with AI-powered experiences and what drives adoption, trust, usability, and customer value. In this role, you will lead quantitative research that helps teams build, test, and learn faster. You will turn product questions into clear hypotheses, success metrics, well-designed studies, and actionable insights. Your work will help teams evaluate new ideas, improve existing experiences, and make better product decisions. This is a quant-first role with mixed-methods responsibilities as needed. We are looking for a researcher with strong skills in experimentation, analytics, behavioral analysis, and causal inference. You should be comfortable working in ambiguous, early-stage spaces and helping teams define how success should be measured for new AI-powered products. You will identify meaningful behavioral and attitudinal signals, measure product performance, and recommend improvements based on the evidence. Key job responsibilities Lead quantitative and mixed-methods research for AI-powered products, including early-stage concepts and evolving customer experiences. Own studies from end to end, including framing research questions, defining hypotheses, selecting methods, identifying measures, analyzing results, and communicating recommendations. Design and run experiments, surveys, and behavioral analyses that help teams understand customer needs, product performance, and opportunities for improvement. Define and track success metrics related to adoption, trust, usability, comprehension, and customer value in AI-powered experiences. Combine findings across research, product usage, and customer feedback to generate clear insights and practical product recommendations. Partner closely with product, design, and engineering to support a build, test, learn approach, where evidence informs decisions throughout the product lifecycle. About The Team AWS Applied AI Solutions is an organization with ambitions to be a leading provider of business applications, leveraging Amazon's unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. Our mission is to accelerate our customers' businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. The AWS Applied AI Solutions team is at the forefront of AI innovation, designing and building the next generation of intelligent business applications. We work closely with global Product, Engineering, Science, Marketing, and Business Development teams to deliver compelling AI-powered experiences that transform how businesses operate. Our research team plays a critical role in ensuring these AI solutions are not just technically advanced, but truly meet customer needs and drive meaningful customer outcomes. Basic Qualifications 3+ years of proven success leading User Research projects with demonstrated impact experience Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field Experience in leading User Research projects with demonstrated impact Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting) Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas) Preferred Qualifications Master's degree in Human Factors, HCDE, or Cognitive Psychology Knowledge of quantitative data analysis and statistics Experience conducting and applying research in a global context Experience working in a highly Agile/Scrum environment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Sunnyvale - 143,100.00 - 193,600.00 USD annually USA, NY, New York - 143,100.00 - 193,600.00 USD annually USA, VA, Arlington - 130,100.00 - 176,000.00 USD annually USA, VA, Herndon - 130,100.00 - 176,000.00 USD annually USA, WA, Seattle - 130,100.00 - 176,000.00 USD annually Company - Amazon Web Services, Inc. Job ID: A10504178