Engineering Manager - SmartDesk

🏢 Summary: Engineering Manager role leading the SmartDesk AI-powered front desk assistant product, responsible for driving technical vision, managing a high-performing engineering team, and delivering scalable AI SaaS solutions. The position focuses on transforming generative AI capabilities into reliable, production-ready systems for B2B2C environments. You will oversee architecture, product collaboration, and end-to-end engineering execution. 🗂️ Requirements: 3+ years engineering management experience, Experience leading teams of 6+ engineers, Proven experience building and scaling AI-powered SaaS products, Experience in B2B2C environments, Strong proficiency in Python, Experience with React and C#, Expertise in deploying AI systems to production, Experience with modern AI development tools and frameworks, Ability to define technical architecture and system design 📃 Skills: Python, React, C#, TypeScript, JavaScript, Next.js, AWS, ECS, SQS, RDS, LLMs, GenerativeAI, SaaS, AI, B2B2C 🏢 Description: About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.The Role You'll Play At the intersection of cutting-edge AI and real-world business solutions, your role as an Engineering Manager for the SmartDesk product, you will lead an engineering team in building an innovative AI-powered front desk assistant for wellness businesses. As a strategic technical leader, you'll transform emerging AI capabilities into reliable, impactful products that solve complex communication and workflow challenges. Empower a high-performing engineering team to deliver exceptional technical solutions and drive meaningful business impact Lead end-to-end team management, from recruiting top talent to mentoring and supporting career growth Shape the technical vision and strategy for SmartDesk, balancing rapid innovation with robust engineering principles Drive product development through close collaboration with product, data, and applied AI teams Make critical architectural decisions that balance speed, quality, and long-term system flexibility Contribute to engineering-wide initiatives and help evolve Playlist's technical capabilities Establish clear goals, prioritize resources, and guide team execution through complex, ambiguous challenges Experience You Bring 3+ years of engineering management experience leading teams of 6+ members Proven track record of designing and scaling AI-powered SaaS products in B2B2C environments Strong proficiency in Python, with comfort working across diverse technology stacks (React, C#) Deep expertise in transforming AI capabilities into production-ready, reliable systems Exceptional ability to communicate complex technical concepts to cross-functional stakeholders Demonstrated success in establishing technical vision and driving measurable outcomes Experience with modern AI development tools and frameworks Passion for building diverse, high-performing engineering teams Technologies We Use LLMs and Generative AI frameworks AWS (ECS, SQS, RDS) Python TypeScript / JavaScript / React / Next.js Pay Transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $151,275 to $201,700. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior Software Engineer role focused on building an AI-powered front desk assistant for wellness businesses, delivering end-to-end AI-driven web and messaging solutions. The position involves architecting scalable full-stack systems, integrating LLMs, and shipping production-ready SaaS features. You will collaborate cross-functionally to turn generative AI capabilities into reliable, user-centric products. 🗂️ Requirements: 2-3 years of Senior-level experience building full-stack SaaS features, Experience developing user-facing web applications and supporting APIs, Experience designing and shipping AI-powered features in production, Strong knowledge of distributed systems, Experience with third-party integrations and messaging platforms, Ability to make architectural decisions balancing technical debt and business needs, Strong understanding of testing, observability, and maintainability, Proficiency in frontend and backend development 📃 Skills: Python, TypeScript, JavaScript, React, Next.js, AWS, ECS, SQS, RDS, LLMs, GenerativeAI, APIs, SaaS, DistributedSystems 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate. Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients Designing and implementing robust web and messaging services that power conversational and workflow automation Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions Architecting scalable systems across frontend, backend, and integration layers Mentoring teammates through thoughtful code reviews and technical guidance Turning cutting-edge AI capabilities into practical, user-centric product features Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market You'll drive innovation by: Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients Designing and implementing robust web and messaging services that power conversational and workflow automation Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions Architecting scalable systems across frontend, backend, and integration layers Mentoring teammates through thoughtful code reviews and technical guidance Turning cutting-edge AI capabilities into practical, user-centric product features Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market The Experience You'll Bring: 2-3 years of Senior-level experience building full-stack features for SaaS products Proven track record of developing user-facing web applications and supporting APIs Expertise in designing and shipping AI-powered features in production environments Strong experience with distributed systems, third-party integrations, and messaging platforms Proficiency in making architectural decisions that balance technical debt, innovation, and business needs Deep understanding of engineering fundamentals, including testing, observability, and maintainability Exceptional communication skills with the ability to collaborate across multidisciplinary teams Comfort navigating ambiguity and rapidly learning emerging technologies Technologies You'll Use: LLMs and Generative AI Frameworks AWS (ECS, SQS, RDS) Python TypeScript / JavaScript React / Next.js It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $114,000 to $152,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior Backend Engineer role focused on building and maintaining scalable, high-performance SaaS systems that power real-world wellness experiences. The position involves designing APIs, leading microservices architecture decisions, and collaborating cross-functionally to deliver reliable, observable, and well-tested solutions. You will drive engineering best practices while mentoring others and contributing to a scalable AWS-based environment. 🗂️ Requirements: 5+ years experience developing large-scale SaaS applications, Strong proficiency in .NET and C#, Experience with Python, Java, or Kotlin, Experience designing APIs, Hands-on experience with microservices architecture, Strong knowledge of SQL and relational databases, Experience with AWS cloud services, Experience with observability and monitoring tools, Solid understanding of software development lifecycle and Agile practices 📃 Skills: .NET, C#, Python, Java, Kotlin, JavaScript, TypeScript, React, AWS, ECS, SQS, RDS, SQL, Microservices, NewRelic, Kibana 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: Build and maintain performant backend systems and applications that drive real-world experiences Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. Champion engineering best practices—automated testing, peer reviews, observability, and elegant design Lead and influence architecture decisions that prioritize scalability and simplicity Seek feedback, iterate fast, and balance innovation with reliability Approach development with empathy—understanding how your work supports both our partners and their communities Mentor others and help foster a collaborative, inclusive engineering culture Experience You Bring You care about writing great code and solving the right problems. You're energized by big-picture thinking and grounded in delivering value with clarity and care. 5+ years Senior-level experience developing large-scale SaaS applications Proficiency with .NET, C#, Python, AWS, Java, Kotlin, Javascript, etc. Experience designing APIs and working with microservice architecture Familiarity with observability tools like New Relic or Kibana Deep understanding of SQL and relational databases Agile mindset and strong grasp of software development lifecycle practices Ability to navigate complexity, assess tradeoffs, and execute with confidence Excellent communicator who brings others along and helps ideas stick Technologies you'll be working with Languages: .NET, C#, Kotlin, Java, JavaScript, TypeScript, Python, React AWS (ECS, SQS, RDS) Architecture: Microservices Monitoring: New Relic, Kibana Databases: SQL and relational data modeling It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair, and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $151,000 to $201,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior backend engineering role focused on building and scaling large SaaS systems that power real-world wellness experiences. The position involves designing APIs, leading microservices architecture decisions, and delivering high-quality, observable, and reliable cloud-based solutions. You will collaborate cross-functionally while mentoring engineers and driving engineering best practices. 🗂️ Requirements: 5+ years experience developing large-scale SaaS applications, Strong proficiency in .NET and C#, Experience designing APIs, Experience with microservices architecture, Experience with AWS cloud services, Experience with SQL and relational databases, Familiarity with observability and monitoring tools, Understanding of software development lifecycle and Agile practices 📃 Skills: .NET, C#, Python, Java, Kotlin, JavaScript, TypeScript, React, AWS, ECS, SQS, RDS, SQL, Microservices, NewRelic, Kibana 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: Build and maintain performant backend systems and applications that drive real-world experiences Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. Champion engineering best practices—automated testing, peer reviews, observability, and elegant design Lead and influence architecture decisions that prioritize scalability and simplicity Seek feedback, iterate fast, and balance innovation with reliability Approach development with empathy—understanding how your work supports both our partners and their communities Mentor others and help foster a collaborative, inclusive engineering culture Experience You Bring You care about writing great code and solving the right problems. You're energized by big-picture thinking and grounded in delivering value with clarity and care. 5+ years Senior-level experience developing large-scale SaaS applications Proficiency with .NET, C#, Python, AWS, Java, Kotlin, Javascript, etc. Experience designing APIs and working with microservice architecture Familiarity with observability tools like New Relic or Kibana Deep understanding of SQL and relational databases Agile mindset and strong grasp of software development lifecycle practices Ability to navigate complexity, assess tradeoffs, and execute with confidence Excellent communicator who brings others along and helps ideas stick Technologies you'll be working with Languages: .NET, C#, Kotlin, Java, JavaScript, TypeScript, Python, React AWS (ECS, SQS, RDS) Architecture: Microservices Monitoring: New Relic, Kibana Databases: SQL and relational data modeling It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair, and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $151,000 to $201,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Staff-level Core Engineering role focused on leading architecture and technical direction for scalable backend systems powering wellness platforms. The position drives cross-team execution, evolves microservices patterns, and improves cloud infrastructure, reliability, and observability. It combines hands-on engineering with architectural leadership and operational excellence. 🗂️ Requirements: 10+ years software engineering experience, Experience leading architecture and technical direction across teams, Production experience building and operating microservices, Hands-on experience with AWS and containerized environments, Strong SQL skills and relational data modeling experience, Experience with monitoring and logging using New Relic and Kibana, Proficiency in at least one backend language: C#, Python, Ruby, ASP.NET, .NET Core experience, Ability to work with React and Next.js ecosystems 📃 Skills: AWS, EKS, EC2, ElastiCache, SNS, SQS, SQL, ASP.NET, C#, Python, Ruby, .NET, Next.js, React, NewRelic, Kibana, Microservices, Docker, Kubernetes 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play At Mindbody, Core Engineering builds and evolves the foundational systems that help our products run reliably at scale. In this staff role, you'll bring clarity to complex technical problems, guide architecture, and strengthen how we design, deliver, and operate the backend services that power real-world experiences. Lead cross-team technical execution, aligning architecture and delivery across multiple squads and core domains Design and evolve microservices patterns that improve reliability, performance, and maintainability Drive cloud and deployment improvements across AWS, Mindbody's cloud platform, and our containerized deployment environment Partner with engineering and product leaders to turn ambiguous problems into clear technical plans and milestones Establish and socialize standards for service design, APIs, and relational data modeling (SQL) Strengthen monitoring and operational visibility using New Relic and Kibana, turning insights into durable system improvements Mentor and unblock engineers through design reviews, pairing, and practical guidance Reduce technical risk and complexity while balancing near-term delivery with long-term architecture health The Experience You'll Bring 10+ years of software engineering experience, including leading technical direction across teams through architecture proposals and design reviews Experience building and operating microservices in production environments with a focus on reliability, performance, and maintainability Hands-on experience with AWS and containerized deployment environments Working knowledge of monitoring and logging practices using New Relic and Kibana Strong SQL skills and experience with relational data modeling for high-integrity systems Comfort working across a multi-language backend ecosystem (ASP.NET, Python, C#, Ruby) Ability to collaborate effectively with web teams and front-end technologies (Next.js, React) Ability to navigate ambiguity, make thoughtful tradeoffs, and communicate clearly with technical and non-technical partners Technologies You'll Be Working With Cloud and infrastructure: AWS, EKS, EC2, ElastiCache, SNS, SQS Monitoring and logging: New Relic, Kibana Datastores: SQL and relational data modeling Languages and frameworks: .NET Core, ASP.NET, C#, Python, Next.js, React, Ruby (etc..) Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $170,000 to $250,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Staff Core Engineer role focused on leading architecture and technical direction for scalable backend systems powering wellness platforms. The position drives microservices design, cloud infrastructure improvements, and operational excellence across AWS-based environments. It involves cross-team technical leadership, reliability optimization, and establishing backend standards at scale. 🗂️ Requirements: 10+ years of software engineering experience, Experience leading technical architecture across multiple teams, Production experience with microservices architecture, Hands-on experience with AWS and containerized deployments, Experience with monitoring and logging using New Relic and Kibana, Strong SQL skills and relational data modeling experience, Experience working with ASP.NET, C#, Python, or Ruby, Ability to collaborate with frontend teams using Next.js and React 📃 Skills: AWS, EKS, EC2, ElastiCache, SNS, SQS, SQL, .NET, ASP.NET, C#, Python, Ruby, Next.js, React, Microservices, Kubernetes, NewRelic, Kibana 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play At Mindbody, Core Engineering builds and evolves the foundational systems that help our products run reliably at scale. In this staff role, you'll bring clarity to complex technical problems, guide architecture, and strengthen how we design, deliver, and operate the backend services that power real-world experiences. Lead cross-team technical execution, aligning architecture and delivery across multiple squads and core domains Design and evolve microservices patterns that improve reliability, performance, and maintainability Drive cloud and deployment improvements across AWS, Mindbody's cloud platform, and our containerized deployment environment Partner with engineering and product leaders to turn ambiguous problems into clear technical plans and milestones Establish and socialize standards for service design, APIs, and relational data modeling (SQL) Strengthen monitoring and operational visibility using New Relic and Kibana, turning insights into durable system improvements Mentor and unblock engineers through design reviews, pairing, and practical guidance Reduce technical risk and complexity while balancing near-term delivery with long-term architecture health The Experience You'll Bring 10+ years of software engineering experience, including leading technical direction across teams through architecture proposals and design reviews Experience building and operating microservices in production environments with a focus on reliability, performance, and maintainability Hands-on experience with AWS and containerized deployment environments Working knowledge of monitoring and logging practices using New Relic and Kibana Strong SQL skills and experience with relational data modeling for high-integrity systems Comfort working across a multi-language backend ecosystem (ASP.NET, Python, C#, Ruby) Ability to collaborate effectively with web teams and front-end technologies (Next.js, React) Ability to navigate ambiguity, make thoughtful tradeoffs, and communicate clearly with technical and non-technical partners Technologies You'll Be Working With Cloud and infrastructure: AWS, EKS, EC2, ElastiCache, SNS, SQS Monitoring and logging: New Relic, Kibana Datastores: SQL and relational data modeling Languages and frameworks: .NET Core, ASP.NET, C#, Python, Next.js, React, Ruby (etc..) Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $170,000 to $250,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Leadership role responsible for defining strategy and delivering a unified CRM by integrating messaging automation, AI chatbots, and sales pipeline tools into a single growth platform. Combines hands-on product execution with team leadership to drive client acquisition, retention, and lifecycle optimization. Focused on building and scaling AI-enabled growth solutions within a fitness and wellness ecosystem. 🗂️ Requirements: 7+ years experience in product management, 3+ years experience managing Senior Product Managers, Proven track record of building and scaling products from 0 to 1, Experience delivering CRM or marketing automation platforms, Experience integrating Generative AI into products, Strong understanding of client growth funnels and marketing systems, Experience working with cross-functional product and GTM teams 📃 Skills: CRM, AI, GenerativeAI, Automation, Chatbots, SaaS, ProductManagement, MarketingSystems, SalesPipeline, APIs 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Team The fitness and wellness industry is built on consistency and transformation, but it's challenged by high churn due to seasonality and the ebb and flow of human motivation. At Playlist, we are building the "Motivation Engine" for this industry. Our goal is to help businesses seamlessly attract new clients, convert them through high-value trials, and turn them into lifelong advocates. We are looking for a Group Product Manager to lead the charge in evolving our current point solutions - messaging automation, AI chatbots, and sales pipeline tools - into a single, unified, world-class CRM. The Role and Responsibilities This is a player-coach position designed for a leader who loves the craft of product management as much as the art of people leadership. You will be responsible for both the high-level strategy of our growth ecosystem and the hands-on execution of our next-generation CRM. Team Leadership (Coach): Lead, inspire, and mentor a team of 3 Product Managers. You will hold a high bar, help them think bigger, push their creative boundaries, and navigate complex product challenges to improve our existing automation and sales tools. Product Execution (Player): Directly lead a dedicated squad to envision, build, and launch a unified CRM. You'll take three separate solutions and weave them into a seamless experience that drives client retention. GTM Collaboration: Partner closely with Go-To-Market teams to package, price, and position the CRM solution for maximum market impact. Cross-Functional Integration: Work with other product and platform teams to ensure the CRM is deeply integrated into the broader Playlist ecosystem, creating a frictionless experience for both business owners and their clients. Who You Are An Experienced Builder: 7+ years of experience as a hands-on PM, with a proven track record of shipping impactful products from 0 to 1 and scaling them. A Proven Leader: At least 3 years of experience managing Senior PMs. You know how to grow talent, delegate effectively, and maintain a high bar for excellence. A Growth Expert: Deep understanding of client growth lifecycles and marketing systems. You understand the "leaky bucket" problem and have diverse examples of how you have creatively improved the funnel (or built tools/platforms to enable) within successful Consumer or B2B companies. A Clear Thinker and Collaborator: You can analyze complex situations, generate nuanced strategic plans, and think end-to-end—from customer opportunity to product design and architecture to distribution and revenue. You have excellent written and verbal communication, and operate collaboratively. AI-Forward (Plus): Hands-on experience integrating Generative AI into products to solve real-world user problems. Pay Transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $175,000 to 210,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior Product Designer role focused on translating complex B2B wellness platforms into intuitive, polished user experiences. The position drives product vision, strategic design initiatives, and cross-functional alignment to deliver scalable, high-quality solutions. The role emphasizes strong product thinking, prototyping, and data-informed design to support business growth and user impact. 🗂️ Requirements: 5+ years product design experience, Experience designing complex B2B platforms, Ability to create product vision and strategic design direction, Experience collaborating with product and engineering teams, Proficiency in prototyping and presenting design concepts, Experience translating business goals into user-centered solutions, Ability to analyze qualitative and quantitative data, Experience building scalable design frameworks 📃 Skills: UX, UI, Prototyping, Figma, Research, Analytics, B2B, DesignSystems, Wireframing, Storytelling 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.About the Team Mindbody is a leading global platform empowering fitness, beauty, and wellness businesses to grow, operate seamlessly, and deliver exceptional client experiences. Founded over 25 years ago, Mindbody was the first software product built specifically for the wellness industry. Today, we support businesses of all sizes - from independent studios to global brands such as Orange Theory Fitness, Drybar, SoulCycle, Burn Boot Camp, and many more. About the Role This role is ideal for a seasoned individual contributor who excels at translating complex B2B platforms into intuitive, polished experiences. You bring a proactive mindset and an exceptional attention to detail, ensuring that even the most intricate systems feel clear, elegant, and human. You've driven strategic initiatives before and know when to zoom out to shape vision—and when to zoom in to refine the craft and ship with confidence. Your work will directly support wellness businesses that help people live healthier lives, making the impact of great design both meaningful and measurable. What you'll do Identify strategic opportunities where design can drive business growth and inspire new product directions. Anticipate future needs and create compelling product visions that align design, product, engineering, and leadership. Share work regularly with leaders and cross-functional partners, incorporating feedback quickly and thoughtfully. Champion excellence in craft and product thinking, setting a high bar for quality across the organization. Communicate ideas through polished prototypes, clear narratives, and strong storytelling. Build resilient, scalable frameworks that elevate design quality and consistency across the entire product. Who you are You have 5+ years of product design experience. You balance ambitious vision with staged, thoughtful rollouts. You see product and design leadership as intertwined and embrace opportunities to lead cross-functional teams through ambiguity. You thrive on complexity and love diving into broad, deep problem spaces. You excel at working independently to turn ambiguous, cross-functional problems into clear, cohesive visions. You translate business objectives into customer-centered design opportunities. You're a strong product thinker who forms rigorous hypotheses, influences team understanding, and spots new opportunities. You analyze qualitative and quantitative insights and turn them into actionable recommendations. You're excited about creating experiences that reduce friction for small and growing businesses so they can focus on what matters—transforming people's well-being. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $140k to $175k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior Product Manager, Platform role focused on building and scaling internal platform capabilities that enhance developer experience, infrastructure, security, and SDLC operations. The position drives platform strategy, roadmap, and execution to deliver scalable, secure, and reliable tooling for engineering teams. It partners cross-functionally to improve CI/CD, observability, infrastructure abstraction, and overall developer productivity. 🗂️ Requirements: Experience building Platform as a Product at enterprise scale, Experience delivering developer tools, services, and APIs, Ability to work with infrastructure, CI/CD, observability, security, and platform architecture, Hands-on experience with Kubernetes ecosystem, CI/CD pipelines, Infrastructure-as-Code, observability tools, or GenAI coding tools, Experience defining and tracking technical metrics and KPIs, Experience leading cross-functional engineering initiatives 📃 Skills: Kubernetes, EKS, Karpenter, Kyverno, CI/CD, GitHub, Azure, Terraform, Pulumi, CloudFormation, NewRelic, Datadog, Grafana, Copilot, Cursor, GenAI, APIs, SRE, SDLC, Infrastructure, Observability, Security 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.About the Role We're seeking a Senior Product Manager, Platform to serve our internal product development squads and help guide us towards the platform of the future for Playlist. This role sits at the intersection of developer experience, infrastructure, security, and software development lifecycle (SDLC) operations. You'll work cross-functionally with engineering, SRE, security, and application teams to deliver intuitive, scalable, and secure platform capabilities that accelerate developer productivity and enable our business objectives. What You'll Do Developer Engagement & Advocacy Be the voice of our internal developers. Collect pain points, usage patterns, and feedback from engineering teams across Mindbody to develop an informed POV on the biggest opportunities for Platform teams to better serve the organization. Evangelize platform capabilities. Help development squads understand what the platform offers, how to best leverage platform products and other tools, and where opportunities exist for partnership and collaboration. Roadmap Synthesis: Work with AI tooling and analytics to synthesize this information and integrate it into strategic planning. Platform Strategy & Execution Own the platform roadmap across key themes including reliability & performance, platform modernization, developer experience, and operational excellence. Drive initiatives to improve developer experience, CI/CD workflows, infrastructure abstraction, security, and observability. Partner with security, compliance, and architecture teams to ensure platform capabilities are scalable, secure, and meet enterprise standards. Measurement & Impact Work with platform squads to define North Star metrics and establish a framework for tracking success metrics that demonstrate business impact. Measure platform adoption and effectiveness. Communicate the value of platform investments to leadership and stakeholders through data-driven storytelling. What You'll Bring Required Enterprise developer tooling experience: Proven track record building "Platform as a Product" either internally at scale or as an external offering. Developer-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy. Technical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools. Hands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor) Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority. Data-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement. Nice to Have Previous experience as an SRE, software engineer, or in a similar technical role Experience with platform modernization and legacy system migrations Familiarity with developer portal tools, service catalogs, and internal developer platforms Experience in SaaS or B2B environments serving technical audiences Experience collaborating and aligning with global teams and moving projects forward asynchronously Success in Your First Year 30 Days: Build relationships across platform and application development squads. Establish regular touchpoints with key developer teams and their leaders. Begin synthesizing feedback from support channels. 90 Days: Deliver a refined platform vision and 2026 roadmap aligned with strategic themes. Launch developer engagement initiatives. Establish baseline metrics for platform health and developer satisfaction. 6 Months: Drive measurable improvements in key metrics (deployment time, DevEx scores, platform infrastructure adoption). Increase platform visibility and adoption across engineering. Establish the platform as a trusted partner to development teams. 1 Year: Demonstrate clear business impact through improved reliability, faster delivery cycles, and higher developer satisfaction. Position the platform for scale as Mindbody grows. Build a community of platform advocates across the organization. Why This Role Matters Platform Engineering at Mindbody touches every aspect of our technical operation—from how quickly we ship features to how reliably our services run to how secure our customer data remains. This role has the unique opportunity to accelerate every engineering team's effectiveness, enabling us to deliver better experiences for the millions of consumers and businesses who rely on Mindbody. As the first dedicated Platform PM, you'll shape not just what we build, but how we think about internal platforms as products. You'll establish practices, metrics, and relationships that will scale with the company for years to come. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $130k to $175k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Lead Product Manager role focused on driving Professional Services-led product opportunities in a B2B SaaS environment, translating customer needs into scalable product solutions. The position owns discovery, prioritization, and delivery of roadmap-adjacent initiatives, partnering closely with Engineering and cross-functional teams. It emphasizes data-driven decision-making, platform scalability, and execution across complex, ambiguous product domains. 🗂️ Requirements: 6–10 years of product management experience, Experience in B2B SaaS or platform software environments, Experience leading product discovery and execution, Ability to manage cross-functional product initiatives, Experience translating customer requirements into product solutions, Experience working with Engineering on product delivery, Strong data analysis and reporting experience, Experience handling analytics-driven or reporting-heavy product work 📃 Skills: SaaS, B2B, Analytics, Reporting, Data, ProductManagement, Platform, Software, Discovery, Roadmapping 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: As Lead Product Manager, Professional Services, you'll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes. Define and drive the product approach for Professional Services-led opportunities Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements. Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability. Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap. Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap. Partner across Product, Engineering, Sales, Customer Success, and Professional Services Translate customer-driven requests into clear product decisions, recommendations, and next steps. Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans. Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio. Use first-principles thinking to solve ambiguous problems Break down loosely defined asks into clear problem statements and practical solution paths. Determine what a "good enough" solution looks like based on customer need, available tools, technical constraints, and business urgency. Balance speed and flexibility with product quality, scalability, and roadmap integrity. Bring clarity and structure to roadmap-adjacent work Add product discipline to opportunities that may begin with limited discovery or incomplete requirements. Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments. Create clarity around ownership, scope, and the right level of investment for each opportunity. Lead initiatives from definition through execution and launch Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration. Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality. Maintain strong cross-functional alignment and clear communication throughout the product lifecycle. Use data and customer insight to guide decisions Bring data fluency to reporting, analytics, and customer-specific insight requests. Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes. Support reporting-heavy or analytics-driven opportunities with confidence and precision. Help build a repeatable Professional Services product model Contribute to a more consistent approach for evaluating and delivering strategic customer extensions. Help the organization balance custom opportunity work with scalable product investment. Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy. Experience You Bring: 6–10 years of product management experience Strong experience in B2B SaaS, platform, or operational software environments. Proven ability to lead both discovery and execution across complex product areas. Comfortable operating in fast-moving environments where priorities may evolve quickly. A track record of solving ambiguous, cross-functional product problems Experience turning loosely defined requests into thoughtful, high-impact solutions. Ability to navigate opportunities that span multiple teams, systems, or product domains. Sound judgment in deciding when to push for scale, move quickly, or constrain scope. Strong first-principles thinking and product judgment Ability to assess trade-offs and determine what "good enough" looks like in context. A practical mindset that balances speed, customer value, maintainability, and long-term strategy. Confidence making progress in situations where discovery is incomplete or evolving. Experience partnering with customer-facing teams on strategic opportunities Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests. Able to translate commercial asks into clear product thinking and actionable execution paths. Understands how to support strategic customer needs without losing sight of long-term product direction. Excellent cross-functional collaboration and influence Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams. A reputation for being collaborative, helpful, and effective in horizontally scoped work. Ability to influence without direct authority and create momentum across teams. Strong data fluency Comfortable working with reporting, analytics, and data-driven product questions. Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation. Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus. A high-ownership mindset and bias for action Brings structure to ambiguity and helps teams move forward with clarity. Operates with urgency while maintaining sound product judgment. Focuses on delivering outcomes, not just generating ideas. A balanced product background is a plus Ideally brings experience in consumer product earlier in their career and B2B product more recently. Understands both user experience craft and the commercial motions required in B2B environments. Can bridge customer empathy, product intuition, and business pragmatism effectively. A practical, customer-centered approach Empathy for customers and the challenges they face in real operating environments. A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business. Strong instinct for building solutions that work for both customers and the broader platform. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.