Principal Product Manager – Payments

🏢 Summary: Product Manager role focused on defining and delivering an enterprise AI platform that powers agent-based, context-aware experiences across a SaaS product suite. Responsible for AI platform strategy, agent orchestration, architecture decisions, governance, and enabling AI capabilities across multiple applications. The role combines platform engineering, applied AI, and cross-functional leadership to scale secure, enterprise-grade AI solutions. 🗂️ Requirements: 5+ years product management experience in enterprise SaaS or platform companies, Minimum 2 years experience with AI/ML platforms or foundational infrastructure products, Experience building AI/ML platforms including LLM orchestration and agent frameworks, Strong knowledge of platform architecture, API design, and distributed systems, Experience with event-driven systems and real-time communication protocols, Experience shipping AI features with enterprise security, audit, and permission controls, Ability to define governance models and platform abstractions, Bachelor's degree in Computer Science, Engineering, or related field 📃 Skills: AI, ML, LLM, APIs, WebSocket, LangChain, LangGraph, AWS, Bedrock, AgentCore, MCP, SaaS, Architecture, Orchestration, DistributedSystems, EventDriven, Cloud, Security, Audit, Infrastructure 🏢 Description: About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity & About the Team As a Product Manager, AI Platform at Zuora, you will define and deliver the foundational platform that powers all of Zuora's AI capabilities. You'll own the end-to-end architecture—from the agent orchestration layer to user-facing interfaces—that enables intelligent, context-aware experiences across our product suite. Your work will directly shape how enterprise customers interact with AI agents that transform subscription management, billing operations, and revenue intelligence. This role sits at the intersection of platform engineering, applied AI, and product design. You'll partner closely with engineering to build the infrastructure that connects AI agents to applications, manages conversation state and memory, and provides the tools layer that lets agents take meaningful action. Your decisions will determine how AI capabilities scale across Zuora's ecosystem while maintaining enterprise-grade security, auditability, and user control. A critical dimension of this role is cross-organizational leadership. You will interface with application product teams across the entire Zuora suite—Billing, Revenue, Payments, CPQ, and Platform—to enable their AI capabilities and experiences. You'll collaborate across the Product Management organization to ensure a unified, coherent end-to-end user experience. Success requires building strong relationships, establishing shared standards and patterns, and balancing platform consistency with the flexibility teams need to deliver differentiated AI experiences for their domains. *This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby. What You'll Do Own AI Platform Strategy – Lead the roadmap for Zuora's AI Platform, including the agent-to-application interaction layer, orchestration and session management, persona-based agent frameworks, and the centralized tools layer that connects agents to Zuora's services and APIs. Enable AI Across the Zuora Suite – Partner with application product teams across Billing, Revenue, Payments, CPQ, and Platform to enable their AI capabilities. Provide platform components, patterns, and UX standards that allow teams to build domain-specific experiences while ensuring a coherent end-to-end user experience across the product portfolio. Drive Platform Architecture Decisions – Partner with engineering on critical technical choices across the stack: cloud infrastructure services, agent development frameworks, memory and context management, and tool integrations that enable agent capabilities. Build Intelligent User Experiences – Define how AI integrates into Zuora's applications, including contextual awareness, conversational interfaces, and seamless interactions across different entry points and modalities. Establish Enterprise Controls – Own the product strategy for AI governance including permissions, configuration management, audit capabilities, and human-in-the-loop controls that give enterprise customers confidence in AI-assisted operations. Evolve Platform Capabilities – Drive development of foundational features that make AI agents smarter, more personalized, and more useful over time—including memory, context management, automation, and new interaction paradigms. Lead Rapid Iteration Cycles – Establish product feedback loops combining quantitative analytics (usage instrumentation, in-app feedback tracking) with qualitative customer insights (structured interviews, session replay analysis) to enable frequent AI releases and continuous improvement. Drive Cross-Functional Execution – Collaborate across engineering, design, and product teams to deliver cohesive AI experiences. Lead UX audits to ensure consistent component usage and establish decision frameworks for when custom experiences add value versus complexity. Establish External Thought Leadership – Represent Zuora in customer advisory discussions, industry events, and analyst briefings to position Zuora as a leader in enterprise AI platform innovation. About You 5-8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies, with at least 2 years focused on AI/ML platforms, developer platforms, or foundational infrastructure products Deep experience building AI/ML platforms, including LLM orchestration, agent frameworks, conversation management, or similar technologies that power intelligent user experiences Strong technical foundation in platform architecture, API design, event-driven systems, and distributed architectures—comfortable partnering with engineering on decisions involving WebSocket protocols, agent orchestration, and memory management Proven success with platform products serving multiple internal and external consumers, including experience defining abstractions, establishing governance models, and balancing platform flexibility with product consistency Strong cross-functional collaboration skills with demonstrated ability to influence and align multiple product teams, establish shared standards, and drive adoption of platform capabilities across an organization Experience shipping AI features to enterprise customers, including navigating requirements around security, audit, permissions, and human-in-the-loop controls Data-driven product development approach with experience instrumenting features, analyzing usage patterns, and using feedback loops to drive rapid iteration Executive presence and ability to influence stakeholders across functions, including engineering leadership and C-level audiences Bachelor's degree in Computer Science, Engineering, or related technical field Nice to Haves Experience with agent frameworks and orchestration (LangChain, LangGraph, AWS Bedrock/AgentCore, or similar) Familiarity with MCP (Model Context Protocol) or similar tool-use patterns for AI agents Background in subscription billing, revenue platforms, or enterprise financial systems (Zuora, Salesforce, Oracle, SAP) Experience with real-time communication protocols and event-driven architectures Track record of building platforms that serve both internal product teams and external developers Advanced degree in Computer Science, AI/ML, or a related field Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical, dental, and vision insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Mental wellbeing resources and support *Benefits may vary by location; details will be shared during the interview process #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We: Collaborate deeply across teams and regions Learn constantly and iterate often Build an inclusive, high-performance culture where people feel inspired, connected, and valued Our Commitment to an Inclusive Workplace Think, be and do you.At Zuora, different perspectives, experiences, and contributions matter — everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.Base Pay Details$146,500—$201,450 USD

🏢 Summary: Senior Product Manager, Payments role responsible for end-to-end ownership of the Payments domain in a B2B SaaS platform, defining vision, strategy, and roadmap while driving measurable business outcomes. The position focuses on payment ecosystems, monetization models, KPI ownership, and cross-functional delivery across engineering, design, finance, and external partners. It requires strong expertise in payments processing, data-driven product development, and payment security compliance. 🗂️ Requirements: 5+ years product management experience, Experience in B2B SaaS, Experience in payments, fintech, or financial services, End-to-end product lifecycle ownership, Knowledge of payment ecosystems and workflows, Experience with payments pricing and monetization models, Experience managing product KPIs (revenue, adoption, conversion), Strong data analysis and metrics definition skills, Experience working with Engineering and Design teams, Knowledge of PCI DSS and payment security principles 📃 Skills: SaaS, Payments, Fintech, Gateways, Processing, Settlement, Reconciliation, Reporting, KPIs, Pricing, Monetization, Analytics, PCI-DSS 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.The Role As Senior Product Manager, Payments, you are responsible for end-to-end ownership of the Payments domain, defining the product vision, strategy, and roadmap across the full lifecycle - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across all StarRez products. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-impact, domain-building role with accountability for product performance against defined KPIs and strong influence across cross-functional teams. Working closely with Product Owners, Engineering, Design, Finance, and external partners, you will lead discovery, guide prioritization, and ensure delivery of solutions that create meaningful customer and business value. Role Specifics Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office Travel: 10% (The percentage of travel is an estimation and could vary based on business need) Reporting Structure: This roles reports to the SVP, Product. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Own the product vision, strategy, and roadmap for the Payments domain across products Drive roadmap prioritisation and trade-offs to deliver measurable business impact Own payments performance against key KPIs, including processing revenue, adoption, success rates, cost optimisation, and reconciliation efficiency Develop and evolve pricing, monetisation models, and partner strategies to optimise financial outcomes Build deep expertise in payment ecosystems, customer workflows, and market dynamics to inform product direction and long-term strategy Lead data-driven, hypothesis-led product development using experimentation, customer insight, and performance metrics to guide decisions Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and timely, high-quality delivery Work closely with our Partnerships team and external providers to expand capabilities, improve coverage, and unlock partnership-driven growth. Collaborate with Finance, Go-to-Market, Customer Operations, and external partners to align priorities, expand capabilities, and deliver business and customer value Required Qualifications 5+ years of product management experience, including experience in B2B SaaS and payments, fintech, or financial services Proven experience owning a product or product area across the full lifecycle and delivering measurable business outcomes Strong understanding of payment ecosystems, including gateways, processing, settlement, reconciliation, and reporting workflows Strong commercial acumen, with experience connecting product decisions to revenue, pricing, and business performance Experience with payments pricing, monetisation models, or revenue-sharing partnerships Experience managing products against KPIs such as revenue, adoption, conversion, and operational efficiency Strong data fluency, with the ability to define metrics, analyse performance, and inform prioritisation and decision-making Demonstrated experience leading discovery and shaping product direction through customer and market insight Experience working closely with Engineering and Design in cross-functional, distributed teams Strong communication and stakeholder management skills, with the ability to influence internal teams and external partners Working knowledge of payment security and compliance principles (e.g., PCI DSS) Preferred Qualifications Experience in higher education, property management, or student housing domains Experience supporting marketplace or multi-party payment flows Familiarity with international payments and regulatory environments (US, UK, Australia, Europe) Experience mentoring Product Owners or working within globally distributed product teams Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range$130,000—$150,000 USDStarRez is an equal opportunity employer.

🏢 Summary: Senior Product Manager – Invoice to Pay responsible for defining strategy and leading end-to-end delivery of digital products supporting accounts payable and invoice management processes. The role focuses on aligning product vision, backlog, and agile execution with business outcomes across a complex enterprise ecosystem. It requires strong expertise in product domain, software development lifecycle, and cross-functional collaboration within global environments. 🗂️ Requirements: Bachelor's degree in Computer Science, Engineering or equivalent practical experience, Minimum 2 years of experience as a Product Manager, Minimum 2 years of experience with Agile and DevOps, Experience in Accounts Payable and invoice management processes, Knowledge of global compliance regulations related to invoice processing, Deep understanding of software development lifecycle, Strong analytical and problem-solving skills 📃 Skills: Agile, DevOps, AccountsPayable, InvoiceProcessing, Compliance, SDLC, ProductManagement, SoftwareDevelopment 🏢 Description: At Bayer, we are committed to transparency, equal pay for equal work or work of equal value, and objective reward practices in line with EU and local regulations. The minimum annual gross compensation for this role is 20 240 PLN , with final pay determined based on objective factors such as experience, qualifications, scope of responsibility, and internal alignment. This position is eligible for variable pay components , such as performance‑based bonuses, awarded in accordance with the applicable employee group, role scope, and compensation structure. In addition, Bayer offers a competitive and holistic benefits package, including: - Medical care above statutory requirements - Flexible benefits supporting leisure, and well‑being/sports programs - Life, accident, and disability insurance through group coverage - Employer‑supported pension plans with regular company contributions - Home office allowance to support hybrid or remote work - Extra Paid Holidays Benefits may vary depending on country, role, and employment conditions. For Digital Hub Warsaw, we are looking for: Senior Product Manager – Invoice to Pay! Product Managers ensure that products are fulfilling their primary purpose to enable users to perform tasks that create value for the company. Product managers have two broad areas of responsibility: Setting strategic vision for the product to ensure the customer and their needs are at the center; and ensuring team priorities are supporting business outcomes for customer, product, technical and enabling teams. This requires continual alignment of the product strategy and objectives with customer, product, technical, and enabling teams Managing the product backlog, which prioritizes the work of the assigned squads, to achieve the vision and aligned strategy. To successfully manage these areas of responsibility, product managers must have a deep understanding of the product domain, related technology, and architecture. Enterprise Product Managers drive strategy and execution for a complex ecosystem of digital products that cross multiple workflows, technical platforms, and business units. YOUR TASKS AND RESPONSIBILITIES: Product Management Accountable for product success from conception to decommissioning. Identify domain needs and develop/validate product concepts. Build a business case for the product. Oversee product build and launch; ensure availability, stability, and compliance. Collaborate with teams: product development, marketing, finance, legal, manufacturing, operations, and sales. Drive agile best practices for improved delivery and continuous planning (e.g., sprint planning). Co-create user stories aligned with product backlog prioritization. Conduct market opportunity identification, competitive analysis, sales enablement, and monitor domain performance. Stakeholder Engagement Identify key stakeholder groups. Use discretion to balance strong opinions and deliver value. Build trust by understanding and meeting stakeholder needs. Product Strategy Provide strategic leadership with end-to-end ownership of products. Plan and optimize capabilities to achieve business outcomes efficiently. Require strong strategic planning, decision-making, and influencing skills. Product Discovery & Delivery Create comprehensive product roadmaps to clarify user needs and requirements. Track and report progress against 90-day outcomes and overall product health. Plan and manage product delivery while streamlining the backlog. Monitor user feedback and metrics to enhance user experience and business value. Leverage Design Thinking methodology for usability, feasibility, business fit, and value testing. People & Collaboration Proactively communicate and collaborate with product users and stakeholders. Foster effective cross-functional collaboration for valuable product delivery. Maintain strong relationships with colleagues in product management and engineering. Mentor junior product managers to enhance product management and agile practices. WHO YOU ARE: Required: Bachelor's degree in Computer Science, Engineering or similar or minimum 4 years equivalent practical experience in addition to: ​2 or more years of experience as a product manager 2 or more years of experience with Agile development and DevOps Experience in Accounts Payable and invoice management processes, compliance regulations and technologies from a global perspective Experience with SAP and Invoice Processing tools would be an advantage Excellent analytical and problem-solving skills Ability to work collaboratively in a team environment Deep understanding of software development lifecycle and software development Preferred: ​ Demonstrated ability to lead through influence initiatives that involve cross-functional teams from initiation to delivery Experience with Design Thinking, user-centered design & user analysis Ability to establish and manage initiatives against a set of key metrics and goals Strong analytical, management and organizational skills Strong verbal and written communication abilities: must effectively communicate with technical and non-technical people Experience in building product vision, product roadmap, product strategy, and competitive analysis Proven experience in designing, developing, delivering or leading digital solutions in a complex global environment Strong strategic planning and decision-making skills with ability to evolve solution strategy based on research, data and industry trends Ability to measure and effectively communicate the business value of proposals and deliverables You feel you do not meet all criteria we are looking for? That doesn’t mean you aren’t the right fit for the role. Apply with confidence, we value potential over perfection!