Product Designer (UX)

Quick Facts

Hybrid role based in Charlotte, NC, or Atlanta, GA.

Description

Own end-to-end UX and product design for merchant-focused experiences, guiding work from discovery through delivery. Partner closely with Product and Engineering to define problems, validate assumptions, and deliver cohesive, accessible customer journeys. Apply AI-powered tools to accelerate research, concept generation, prototyping, and learning—while keeping customer insights and evidence central.

Responsibilities

• Lead product discovery & experience design: define customer problems, intended outcomes, and success KPIs.
• Present options, evaluate tradeoffs, and help teams align on direction.
• Understand user needs and workflows through discovery activities; make research-informed design decisions.
• Differentiate rapid production from validated learning and ensure solutions are grounded in customer evidence.
• Create cohesive end-to-end journeys by connecting features across the customer experience.
• Champion accessibility, customer-centered design, and systems thinking across the lifecycle.
• Adopt enterprise design systems, accessibility standards, reusable components, and established patterns; drive consistency across products.
• Generate wireframes, user flows, prototypes, and high-fidelity designs; validate via research, testing, analytics, and feedback.
• Collaborate across the product development lifecycle with Product Management, Engineering, Product Operations, and stakeholders.
• Ensure design work is integrated into the PDLC with strong documentation, handoff practices, and ongoing experience metric monitoring.

Requirements

• 4+ years of experience in Product Design, User Experience Design, Service Design, Human-Centered Design, or related disciplines.
• Strong current portfolio demonstrating product thinking, interaction design, visual design, accessibility, systems thinking, and measurable customer impact.
• Demonstrated ability to execute end-to-end product design initiatives from discovery through delivery.
• Experience partnering with Product Managers and Engineering teams in Agile product development environments.
• Strong understanding of user-centered design, design thinking, accessibility, usability, and product discovery practices.
• Experience planning and conducting research (customer interviews, usability testing, concept validation).
• Proficiency with modern design/collaboration/prototyping tools such as Figma.
• Strong facilitation, communication, presentation, and time management skills.
• Bachelor’s degree in Product Design, Human-Computer Interaction, Human Factors, Psychology, or related field (or equivalent practical experience).

Benefits

Benefits were not specified in the provided posting.