VA Western New York Healthcare System (located in Buffalo, New York) is a U.S. Department of Veterans Affairs (VA) medical provider serving Veterans through a full range of healthcare services, including specialty clinical programs such as audiology. As a public healthcare organization, it is mission-driven by the VA’s commitment to improve care for Veterans and to uphold public service ideals. The system emphasizes patient-centered clinical quality, adherence to safety and infection-control standards, and coordinated care delivered under established medical plans and professional oversight. It operates as part of the federal government’s healthcare network, reflecting a structured, large-scale institutional approach to service delivery for eligible patients.

Health Technician (Hearing Instrument Specialist)

Support Audiology clinical programs by performing non-diagnostic otoscopy, rechecking hearing thresholds, and providing hearing-aid repair and device support aligned to an audiologist’s plan of care. Prepare, test, troubleshoot, and maintain hearing aids and related devices, including fitting/modifying earmolds and performing real-ear listening checks. Provide patient counseling and education, document and code care for co-signature, and support triage and supply/inventory management.

Health Technician (Hearing Instrument Specialist)

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