Senior IAM Process Management Consultant

Quick Facts

• Role: Senior IAM Process Management Consultant

• Focus: Identity and Access Management (IAM) process improvement and requirements translation

Description

Drive improvements in Identity and Access Management (IAM) processes by analyzing end-to-end workflows, identifying gaps and risks, and translating stakeholder needs into clear process and functional requirements. Work with business and technical teams to ensure requirements are met while maintaining a strong focus on user experience and operational efficiency.

Responsibilities

• Analyze and document end-to-end IAM processes to identify gaps, dependencies, risks, impacts, and improvement opportunities

• Support IAM process design and continuous improvement by ensuring business, user, and technical requirements are considered

• Gather, analyze, and structure stakeholder/customer/user requirements and translate them into clear process and functional requirements

• Prepare process improvement and change proposals, including supporting analysis and documentation for the Process Owner’s review

• Coordinate process clarifications and dependencies with IAM technical experts, architects, operations, and development teams

• Translate process requirements into functional requirements, user stories, and workflow or catalog requirements for technical implementation

• Support process communication and user enablement by preparing guidance, training materials, and other relevant documentation

Requirements

• Minimum 5 years of experience in IAM and process management

• Strong expertise in process analysis, process mapping, and requirements analysis

• Ability to translate complex needs and dependencies into clear, practical process solutions

• Proven experience collaborating with business and technical teams to achieve project goals

• Advanced English proficiency

Nice-to-have

• Familiarity with Agile methodology

• Experience with ServiceNow

• Intermediate Spanish proficiency