Operations Analyst

Quick Facts

• Role: Operations Analyst (Operations & Governance)

Description

Own the day-to-day operational layer across active workstreams by keeping initiatives on track, maintaining Jira boards, and supporting Engineering Managers to deliver against commitments. Maintain Jira boards, trackers, and management spreadsheets; create Jira tickets, track completion vs. deadlines, and proactively flag overdue items. Ensure data is updated for monthly status snapshots and OKR reporting, document recurring workflows, and escalate blockers with context and recommended next steps.

Responsibilities

• Support and ensure nothing falls through the cracks across all active workstreams
• Maintain and update Jira boards, trackers, and management spreadsheets using inputs from meetings, managers’ communications, and stakeholders
• Create and assign Jira tickets for new operational items; track completion and deadlines
• Guarantee data is current for monthly status snapshots and OKR completion reports across teams
• Build working relationships with Engineering Managers across teams
• Follow up with Engineering Managers and team leads to ensure deliverables are completed, documented, and reflected in the right tools
• Escalate blockers and unresolved items with context and a recommended next step
• Attend operational meetings and capture actions, owners, and deadlines
• Document recurring workflows, data flows, and manual processes to support future work
• Gradually shift from manual execution to validation and oversight as automation is introduced

Requirements

• Fluent English (written and verbal)
• Proactive and autonomous working style
• Strong organizational skills to manage multiple workstreams and track open items
• Comfortable working with Engineering Managers and technical stakeholders
• Experience with Jira (or similar project/issue tracking tools)
• Clear and direct written and verbal communication
• Ownership mindset: treat open items as your responsibility until closed

Benefits

• Participation in interesting and demanding projects
• Flexible working hours
• Great, non-corporate atmosphere
• Remote or hybrid option (2 days per week from the office)
• Opportunities for development and promotion
• Attractive benefits package