Traveling Services Operations Specialist

Quick Facts

• Role: Traveling Services Operations Specialist

• Schedule: Monday–Friday, 7 am–4 pm or 8 am–5 pm

• Pay: $27–$31 per hour

• Travel/Location: Geographic coverage in NC and tentative locations; overnight travel required

Description

Support multiple facilities and/or customers within a strategic geographic area by coordinating and performing customized, mission-based lab work and research protocol tasks. Serve as a backup to other territories when needed, interface directly with customers to procure lab supplies, and provide training and operational/SAP support. Manage budgets, quality metrics and KPIs, and meet revenue, safety, performance, and quality goals.

Responsibilities

• Support multiple facilities/customers and cover for vacations, leave, and emergencies

• Coordinate and lead team efforts and perform work related to customer requirements

• Create and support SOPs, scopes of work, standard work, and on-the-job training

• Interface with customer point-of-contact, purchasing directors, facility directors, and plant managers to procure supplies/materials

• Use Avantor and customer computer systems including SAP and inventory/chemical management tools

• Provide SAP support (credit rebills, invoice scrubbing, and full customer services)

• Modify and maintain quality metrics and key performance indicators

• Manage expense reports and related budget activities

• Work toward revenue, TOE, safety, performance, and quality goals

• Create programs to improve service efficiencies

Requirements

• High school diploma or GED required; associate or undergraduate degree in business or science-related field is a plus

• Overnight travel required; own vehicle use; ability to fly if traveling further out

• Valid driver’s license required

• Ability to lift up to 50 lbs

• Knowledge of Information Access and System ESS

• Strong communication skills; ability to prioritize and meet deadlines

• Sites require being fully vaccinated and boosted against COVID-19

• Experience with inventory control/procurement/shipping/receiving/inside sales (3+ years preferred)

• Previous GMP facility experience strongly desired

Benefits

• Medical, dental, vision, and wellness programs (medical eligible on day 1)

• Paid Time Off, company-paid holidays, and choice holidays

• Flexible Spending Account (FSA), Health Savings Account (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition points redeemable for gifts and products