GCS CIAM Product Delivery Manager

Quick Facts

• Role: CIAM Product Delivery Manager (Vice President)
• Focus: Consumer / Customer Identity and Access Management (CIAM) product delivery
• Scope: Lead an enterprise CIAM implementation engagement

Description

We are seeking an experienced Consumer / Customer Identity and Access Management (CIAM) Product Delivery Manager to lead an enterprise CIAM implementation engagement. This is a senior, client-facing delivery role requiring ownership of the full delivery lifecycle — from scoping and configuration through go-live and adoption — while acting as the primary point of contact. The ideal candidate brings deep IAM/CIAM platform experience and the ability to operate across both technical and executive audiences.

Key Responsibilities

• Serve as the primary delivery contact, building trusted relationships with client IT leads, stakeholders and vendors
• Conduct executive business reviews, translating deployment outcomes into measurable security and business ROI
• Feed customer insights back to internal Product and Engineering teams to influence platform roadmap
• Proactively monitor adoption health, identify expansion opportunities, and support renewal conversations
• Draft and deliver regular internal communication for CIAM initiatives to internal senior stakeholders
• Configure CIAM platform components including MFA, SSO, RBAC, JIT provisioning, and self-service identity portals
• Development of CIAM omni-channel (Digital, Voice, Paper) standard patterns
• Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients’ CIAM future state
• Includes anticipated emerging digital experience trends

Your Expertise

• Strong stakeholder management skills across both technical and executive audiences
• Clear written communication skills — runbooks, integration guides, and status reports
• 10+ years of hands-on IAM/CIAM platform implementation and delivery experience
• Demonstrated experience managing large-scale user onboarding and identity migration projects
• Strong project management capability including scope, planning, risk, and change management
• Prior consulting or client-facing delivery experience, comfortable operating with autonomy in a client environment
• Experience at an IAM vendor, system integrator, or cybersecurity firm is a strong plus
• Good understanding of MFA, PAM and Risk Based Authentication
• Deep technical understanding of IAM solutions across multiple vendors (e.g., Microsoft and Okta)
• Ability to work across teams

Plus If You Have

• Business outcomes mindset
• Excellent interpersonal communication skills with strong spoken and written English
• Collaborative team worker
• Flexibility to accommodate working across different time-zones
• Experience with NIST SP800-63 Digital Authentication Standard

Benefits

Employees are eligible to participate in the comprehensive benefits program, including retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to the Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles); and eligibility for certain tax advantaged savings plans.